A Brief Introduction
In my daily routine of being a "computer guy" of sorts, I see and hear a lot of things that I think people here will find either hilarious, disgusting, educational, or downright ridiculous. My job primarily entails fixing computers as a bench technician, answering the help desk and tech support phones, some light networking/server/data entry duties, and keeping everyone's desktop running smoothly.
The company I work for is primarily a retail operation that both sells and leases computers along with various other electronics. I work in the corporate office so luckily I don't have to see any end users face to face. Unfortunately, I do have to answer their questions on the phone from time to time. The tech support line is there for customers to call in with their computer troubles...notice that I said computer. I'll start my first blog post with a call I received the other day from a customer.
Ring Ring...
Me - "Hello, Tech Support"
Customer - "Yo man, my Madden Game won't load!"
(Right here I know that this is one of those calls you get that will make you question what little faith in humanity you still have left.)
Me- "Well Sir, are you installing the disc on your computer now or is it already installed and it just won't go into a game?"
(I mean really, what the hell else do you ask? I have no friggin idea where this guy is hung up. This ain't GameStop, we usually answer questions dealing with office crap, not games.)
Customer- "Computer? Man, I got a Playstation3 from you guys and the store manager told me to call you cuz my game won't load."
(This is where the various other electronics part comes in. Yes, we sell PS3's and no, I don't know a damn thing about them. I have played a game or two on one at a friends house, but never did anything more than button mash and drink beer while doing it.)
Me- "Please Hold Sir."
(Being that I never had a call about a PS3 before, and that we have a "computer" tech support hotline, I thought I better get a second opinion on whether or not I should commence beating my head against the wall while listening to this customer or if I could tell this guy to go call someone who gives a $...
Luckily for me, my boss says that PS3's are not in our job description. Those are for the individual store to handle. I can thus politely tell this guy to stick it.
Me- "Sorry Sir, you need to call the store at which you purchased your unit and they can assist you further with your dilemma."
Click.
Now before I hear the PS3 fanboys tell me how they are actually computers, just listen. If you were in my shoes and busy doing a hundred other things, you wouldn't want to have to deal with some dude and his broken football game. Believe me, I sincerely hope he got his Saints vs. Chargers action going eventually, but at 10:30am on a Monday, my sympathy just wasn't kicking in yet.
Next on Tap...
Roaches may like computers, but Spiders love them...
The company I work for is primarily a retail operation that both sells and leases computers along with various other electronics. I work in the corporate office so luckily I don't have to see any end users face to face. Unfortunately, I do have to answer their questions on the phone from time to time. The tech support line is there for customers to call in with their computer troubles...notice that I said computer. I'll start my first blog post with a call I received the other day from a customer.
Ring Ring...
Me - "Hello, Tech Support"
Customer - "Yo man, my Madden Game won't load!"
(Right here I know that this is one of those calls you get that will make you question what little faith in humanity you still have left.)
Me- "Well Sir, are you installing the disc on your computer now or is it already installed and it just won't go into a game?"
(I mean really, what the hell else do you ask? I have no friggin idea where this guy is hung up. This ain't GameStop, we usually answer questions dealing with office crap, not games.)
Customer- "Computer? Man, I got a Playstation3 from you guys and the store manager told me to call you cuz my game won't load."
(This is where the various other electronics part comes in. Yes, we sell PS3's and no, I don't know a damn thing about them. I have played a game or two on one at a friends house, but never did anything more than button mash and drink beer while doing it.)
Me- "Please Hold Sir."
(Being that I never had a call about a PS3 before, and that we have a "computer" tech support hotline, I thought I better get a second opinion on whether or not I should commence beating my head against the wall while listening to this customer or if I could tell this guy to go call someone who gives a $...
Luckily for me, my boss says that PS3's are not in our job description. Those are for the individual store to handle. I can thus politely tell this guy to stick it.
Me- "Sorry Sir, you need to call the store at which you purchased your unit and they can assist you further with your dilemma."
Click.
Now before I hear the PS3 fanboys tell me how they are actually computers, just listen. If you were in my shoes and busy doing a hundred other things, you wouldn't want to have to deal with some dude and his broken football game. Believe me, I sincerely hope he got his Saints vs. Chargers action going eventually, but at 10:30am on a Monday, my sympathy just wasn't kicking in yet.
Next on Tap...
Roaches may like computers, but Spiders love them...
Comments (0)