Response from Noctua. Only some neat highlights.
it took 4 days (it took 6, but whatever) because my colleague that normally does the RMA inbox had a lot of work last week. This is not normal and we're sorry for this. Now he's on holiday, so I took over this ticket.
And if you now start to think, that you cooler may be broken: It's not. We have about 5 broken coolers a year, and it's always the same. If a cooler is broken, your results are not only 10-20 degrees worse. Temperatures will jump up and your cpu will overheat in 10 sec.
To be fair this guy seem to be at least trying to get in the issue ( I guess it's the third guy so far). But the thing about "only 10-20 degrees worse =/= broken" should really be noted by anyone considering this tower.
Man, why the shop I was ordering from just had to sell last Cryorig hours before me..***.
UPD (last, I guess?)
My response to Noctua
I'm pretty sure not only I, but even my neighbors could hear that noise. Suggesting "I just didn't hear it at first" is pretty bold. (He did in previous email) Neither I claim the fan is broken, If you read previous email you should know that issue was narrowed (with out a tiny bit of help from Your Support) to heatsink or mounts or I don't know, I'm not the one who's selling this product.
My case if Evolv ATX. Yes I have tested different fan configurations at first and mentioned noise didn't appear. Right now I'm at stock fan configuration for this case and I've seen countless posts on the internet with this cooler and this case with No problems like this. If your suggestion regarding "unique" conditions were true this issue would disappear if some of the fan cases replaced or case placed in different position. This didn't happen.
I'm surely glad you're testing is excessively but it doesn't help to resolve my issue.
I might be "one of the few" but this is a fact. With non-Noctua fan in the back (with no noise) I'm getting up to ~10 degrees improvement under full load.
This orientation is pretty standard and is mentioned in your manual. If you didn't notice this is an X99 motherboard so part about RAM doesn't apply here. (for some reason they insist there's a RAM clearance issue)
And I know for a fact many after market coolers from your direct competition allow this configuration so I'm not sure why are you claiming it's "unusual" or "unique". It is not.
Now, this is a nice statement. So what are you saying that if Your cooler gives me "only" ("Only" for real? It's a difference between 70 & 90) 10-20 degrees worse temps than it does in all known tests, this is O.K. as far as my CPU isn't dead yet? Yep, that's very convenient, is it mentioned in your ad materials?
Full list of Hardware. (requested by Noctua)
Asus X99-E (non WS)
MSI GTX 1070 Gaming X (lower slot)
4 sticks of RAM, both sides, low profile. (CRUCIAL 2400MHz, CL16, Ballistix Sport LT White).
Evolv ATX. All stock fans. Different positioning of the fans doesn't affect this noise.
I would like to know what's there else I could, in your opinion, try since I went as far as trying a case fans on CPU cooler (which shouldn't be even a thing) and it worked perfectly.
Finally there's some reaction after a week. That's pity your colleagues are busy (So many RMA's recently? hm...) but wasting customers time doesn't make it seem any better.
I'm not going to react on your taunt.
I do agree my email was toxic but after a week of ping-pong I'm kind of pissed off and the fact their claims are at least disturbing doesn't make it any better.
So here you have it folks. The glorious Noctua support. I'm not claiming I'm 100% right but it's up to you to decide if this kind of support is worth the price.