Join Date: Aug 2011
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Let me be a bit more clear then:
You asked me if it is EOL. I said no. Here's the rest of the info you want to know:
AMD forecasts shipments maybe one quarter MAX. If we're lucky, 4-6 weeks out. Out of that, we figure out what the entire WORLD needs, and allocates based on that.
Even if we had 1K on order, we'd know at MOST 3 weeks out if it's incoming.
So, given the above information, I answered your question. If you want me to tell you exactly what day it's coming, no I don't know.
If you think all this is an attempt to insult your intelligence, I apologize.
But go back and read what you wrote. You're throwing out insults at customer service reps here that are supposed to help you out, and you refer to them as being "programmed to know" only things they're supposed to know, just because the answer to your question cannot be addressed to your immediate satisfaction.
I don't want to describe it this way, but in the tech world if you buy one part and expect to buy the exact same part weeks/months later (especially an item of high demand), chances are you won't be able to find it.
As for quality control... perhaps Newegg is selling/replacing you with a card that has/is been returned multiple times? There are a LOT of people out there abusing return policies. But if you've only RMA'd with Newegg and no one else, I won't comment any further on that.
Either way, I think you are drawing a conclusion on QC based on a very small sample set and limited amount of contact/experience with one single e-tailer.
It's a huge lack of communication from the customer, to the representatives, to the company itself.
Let me ask you a question: How does one call their customer service staff "representatives" if they are not actually capable of representing the company that they work for? They aren't representative of MSI. They couldn't put me on the line with a supervisor or someone who could answer my questions because they don't have that kind of a connection to your company.
The fact remains that customer service has fallen by the wayside, and the customer comes out feeling like a prick because complaining is the only thing that might help a company realize where their faults lie.
It's a simple question with a simple answer, and I had to come to some random forum after digging through a Google search to find an answer from someone who proves my point of poor customer service with their very existence on this forum, ie. you feel the need to bridge a gap between customer and developer because MSI's customer service fails at doing so.
I'm not saying this to insult you or insult them. I'm saying this to insult the system that put you where you are. But all in all, it is representative of the company that you work for, and while you represent it fairly well, your daily customer service reps do not.
I commend you on what you're doing here. Thanks for being able to answer my question no matter how difficult it was, beginning to end, to get it answered.