Cooler Master Cosmos 2 Club - Page 178 - Overclock.net

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post #1771 of 6042 Old 06-06-2012, 02:58 PM
 
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I know i Need to Update my Profile.
Normally i Write in German hardwareluxx.de
I have a computer diary Site, and also i Write there some reviews for companys like bitfenix, aquacomputer, .....
Will Post on end of this Message my link:)
But First some pictures ( German hsndmade cosmos 2 System)
Sorry for Poor english


img_0581ccuwg.jpg[/url

img_0584or7cc.jpg

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img_05875a7rp.jpg

img_0592ug79e.jpg

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Some facts to my System:

CPU: Core i 7-2700 4.5 GHz
RAM: 8 GB Corsair Dominator GT
GPU: EVGA GTX 580with koolance watercooling: Frequency 1040 MHz with 1.018 Volts
Motherboard: Asus P8 Z77 V
Sound: creative Xfi Titanium Pro
Storage: Operation System on SSD Samsung 830; Second Operation System on Corsair Force GT 3; Gaming storage on Corsair Force F; 
Main storage on 2x 2 TB harddisk Samsung.

Watercooling:
Pump: Aquacomputer XT Ultra
CPU: watercool Heatkiller 3.0 Black Magic
GPU: koolance GTX 580
Tubing: 13/10 mm
Radiator: watercool Mora 3- 9x 120
Fans: be quiet, bitfenix LED
Fittings: EK, Bitspower....
AGB: EK multioption 250 advance
Control: Aquacomputer "aquaero 4.0"



My Diary and "permanent" Worklog you can find under:

http://www.hardwareluxx.de/community/f241/corsair-h50-modifikation-worklog-tagebuch-meines-tj07-cosmos-2-a-804523.html
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post #1772 of 6042 Old 06-06-2012, 03:34 PM
 
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Quote:
Originally Posted by koniu777 View Post

Wow... just called cm customer support and buy was I treated like a pos. Called to make sure I filled out the form right, the guy almost screamed at me and told me it takes 2-7 days to get the form approved, I told him that I'm calling to make sure if the form was ok and he's like yeah and then he hung up on me. Was hopping I would get treated like a regular customer after spending $350 on their case, guess I'll have to go with corsair on my next case purchase.
Sent from my DROID RAZR using Tapatalk 2

I want to apologize on behalf of our support department. Do you happen to have his name so we can check what is going on?

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post #1773 of 6042 Old 06-06-2012, 03:54 PM
 
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In Germany we have the Same Problem with that Fan Controller and also Since Weeks no reply from Support Team.
all German paid 350€!!!!! For that Case, but Support is that Not, i am sorry.
Since Weeks , me and a Lot of Otter unsatisfied costumers try to get an answer for this Fan Controller Story.
In Germany wie Normally Work on that Things in another Way.
If a supplier ( german) deliver a Defect product, or with Defect Single Parts, you phone them, give them your serial number, and in a friendly tone you get replacement for Free within two days.
I am wondering how Long wie Need to wait in Germany for solving Fan Controller Story
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post #1774 of 6042 Old 06-06-2012, 04:48 PM
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Quote:
Originally Posted by CoolerMasterUSA View Post

Quote:
Originally Posted by koniu777 View Post

Wow... just called cm customer support and buy was I treated like a pos. Called to make sure I filled out the form right, the guy almost screamed at me and told me it takes 2-7 days to get the form approved, I told him that I'm calling to make sure if the form was ok and he's like yeah and then he hung up on me. Was hopping I would get treated like a regular customer after spending $350 on their case, guess I'll have to go with corsair on my next case purchase.
Sent from my DROID RAZR using Tapatalk 2

I want to apologize on behalf of our support department. Do you happen to have his name so we can check what is going on?

Thank you for replying to my post smile.gif I didn't get his name, but it's ok maybe the guy just had a bad day, happens to all of us.

Sent from my DROID RAZR using Tapatalk 2
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post #1775 of 6042 Old 06-06-2012, 06:02 PM
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^ Nice rig you got there, Dragonhart. Welcome. smile.gif


Haven't heard from Cooler Master regarding the fan control panel just yet. I'd say I'll give it a few more days before I jump to any conclusions. smile.gif

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post #1776 of 6042 Old 06-06-2012, 06:07 PM
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For the European customers, i know that Cooler Master European sead in Netherlands, have already recivied the new controllers.

and they are sending the new controllers already to the owners that have bought the case.

You just need to fill the right form in the cooler master european customer website.
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post #1777 of 6042 Old 06-06-2012, 07:13 PM
 
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just wanted to give you guys a heads up... i placed my claim for my fan controller i would have to say about a month and a half ago. I received the replacement and its worked like a charm, granted my issue was different from everyone else's in that it would randomly just shut off and all fans would as well. plus my setup I'm using noctua fans and no LED's, but its been working like it should have and i have to say my experience with cooler masters customer service was great.
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post #1778 of 6042 Old 06-06-2012, 07:17 PM
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An incomplete project on it's way to a quad GPU loop being added (4 x 670's) Right now its a dual Rad (1 x Alphacool NexXxos XT45 360mm x 45mm & 1 x Alphacool NexXxos XT45 240mm x 45mm) with dual pumps.

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post #1779 of 6042 Old 06-06-2012, 07:33 PM
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Quote:
Originally Posted by Dubdzo View Post

just wanted to give you guys a heads up... i placed my claim for my fan controller i would have to say about a month and a half ago. I received the replacement and its worked like a charm, granted my issue was different from everyone else's in that it would randomly just shut off and all fans would as well. plus my setup I'm using noctua fans and no LED's, but its been working like it should have and i have to say my experience with cooler masters customer service was great.

care to post photos of the new controller? anyone? smile.gif

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post #1780 of 6042 Old 06-06-2012, 07:49 PM
 
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koniu: Wow... that IS a little ridiculous. If i were you, i would have asked what his name was after he started acting like an idiot. It's not even a question of whether or not he was having a bad day. Having a bad day and taking your anger out on customers is probably THE fastest way for a company to lose said customers... as you've pointed out.
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