Kudos: Western Digital RMA ROCKS!!! - Overclock.net

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post #1 of 11 Old 04-20-2012, 09:17 AM - Thread Starter
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Just had to share my wonderful experience with western digital RMA. Feel free to share your thoughts / stories.

First off, I bought WD7501AALS 750GB Black recert HDD for $80, and I had my reservations about the 90day warranty, but I have over 10 WD hdds without problems, so I thought why not. Last week, 5 sectors were added to "pending bad sector count" in SMART, bummer. Drive still works though, just don't trust it.

I fire up the WD RMA website, which in itself is great, did not require a receipt, or dealing with tech support, just enter the serial number.. Perfect smile.gif

They support advanced RMA with credit card, AWESOME for 3 ways:
1) I dont need to find a home for 750GB of data while I wait for an RMA
2) they provide WD approved packaging *
3) They shipped me the new drive within 2 days!

* If you do an RMA with Seagate, they are very strict about packaging (1" foam all the way around drive, no peanuts, etc, etc)

So I open the mail and low and behold, its a 1TB (2x500GB platter) Blue drive! A nice capacity upgrade with no compromise in speed, and my warranty is extended by another 90 days.

[Update: I just RMAed a 3yo 250GB drive and got a 3TB in return]
List of WD HDDs (Click to show)
160 GB Blue for lan club
160 GB Scorpio Blue (mobile)
250 GB Caviar 16
250 GB Blue > RMAed for 3TB Green!!!
250 GB Scorpio Blue (mobile)
640 GB Blue
640 GB Black
500 GB Blue for friends PC
500 GB Blue for friends PC
500 GB Blue for parents PC
750 GB Black > RMAed for 1TB Blue
1 TB Blue
2TB Green

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post #2 of 11 Old 04-20-2012, 09:19 AM
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Dang, that's awesome! Glad i have Western digital drives smile.gif

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post #3 of 11 Old 04-20-2012, 09:20 AM
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Grats on the experience, had a bumpy experience with Seagate's over-sensitive RMA procedure.

 

I'll be getting WD from now on too in tandem with my Samsungs.

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post #4 of 11 Old 04-20-2012, 09:29 AM - Thread Starter
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My 250GB blue recently broke as well, the 3yr warranty expired 3 months ago, it was Lacie's external enclosure which flaked out and fried the drive... I wonder if WD will be awesome and replace it even though its past warranty?

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post #5 of 11 Old 04-20-2012, 09:35 AM
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I sent a 1Tb Black 32mb, and I received an 64mb version. They have a good RMA Dept.

By the way,. they go with that they have in stock. Since you had a Black version, they gave you a bigger one blue, as they might not have any black in stock.

I really like WD RMA also. But serial number = From manufacturing date if you don't have an invoice, the ywill use this as warranty wink.gif


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post #6 of 11 Old 04-20-2012, 09:37 AM
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I have 22 Western Digital Drives in my 51TB server. I've had to RMA a few over the years, I always order advanced RMA, where they put a hold on your credit card but send the drive first. Always arrives within 2 days, never had a replacement have SMART errors. Throw it in the server, allow the array to rebuild it, and ship out the old faulty drive.

I simply don't buy other brands.

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post #7 of 11 Old 04-20-2012, 09:42 AM - Thread Starter
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Quote:
Originally Posted by ChristTheGreat View Post

I really like WD RMA also. But serial number = From manufacturing date if you don't have an invoice, the y will use this as warranty wink.gif

Very true, but even that process is painless, just upload a .jpg of a receipt, and they modify the SN's warranty end date.

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post #8 of 11 Old 04-20-2012, 09:46 AM
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Wow. I've had a dead 500GB drive just sitting around for the better part of two years and I may try my luck with an advanced RMA. I always figured they were sticklers about supporting them so I never tried. Congrats on the good RMA, and thank you for the idea!

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post #9 of 11 Old 04-20-2012, 10:12 AM
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Thus why WD is awesome. biggrin.gif

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post #10 of 11 Old 06-27-2012, 12:18 PM - Thread Starter
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And yet again, I had a small 250GB drive die (stupid Lacie enclosure kept BSODing), right at the end of its 3yr warranty... but.. they are so strapped for HDDs right now, that they are upgrading me to a 3TB Green. Perhaps they value me as a customer? I have registered all my HDDs on their website.

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