Video Card RMA Database thread.

[pioneerisloud]

Originally Posted by alexgheseger

It's post #27.

I'm surprised actually. You had to deal with XFX, a company known to have a good warranty policy. And I dealt with Sapphire, a company know to have an awful warranty policy. Although if i were you, I would have gotten pretty pissed about recieving an 8600 GTS. So pissed in fact, that i would demand AT LEAST an 8800 GT in replacement .

How would I go about that? Just call them and complain about what I got back?

[alexgheseger]

Originally Posted by pioneerisloud

How would I go about that? Just call them and complain about what I got back?

Pretty much. It's weird that they didn't OK it with you beforehand. When i RMA'ed my 2900, they said that no 2900 XT 1 GB were available, so they offered a 3850 in replacement, and asked for my OK. I said no freakin way, gimme a 3870x2 please. And that's what they ended up shipping me.

BTW people with broken video cards, POST MOAR! This could be an excellent resource for everyone.

[rx7racer]

Yea, That is exactly what I would do, I mean come on most cases the 7900 would out perform the 8600.

I'd raise

But yea, sorry, just thought I'd throw that in there.

So I've been lucky and not had a card die on me when I cared enough about it to have to RMA.

[JoBlo69]

Updated the OP with some more info...

The more i think about this little project, the more details I come up with. And of course, i will make data entry very painless.

I am putting together a C++ app that runs in the cmd window that goes through each question and asks for an input. Depending on how 'idiot' proof i need to make this, please enter reasonable info, so not to throw off the study. If the question comes up where i ask, "What is the model version of your video card? :" and you enter something like 4569, this will not help at all... So for now, i will not incorporate any type of illegal user input, or nonsensical entry avoidance until i get the main guts of this ironed out...

app pending...

[cognoscenti]

Also the XFX modder friendly warranty is north america only

Just one more way to get robbed in UK.

[JoBlo69]

Really? thats kinda strange... do they think that NON north American's are more apt to ruin their card?? just a thought from the flip side.

This is the kind of thing that i am looking for and want to address!! Good info!

This type of info will be displayed when the user launches the app. All of the little strange quarks about the politics of warranties that users should be aware of...

[cognoscenti]

You get a pretty raw deal over here with PC components not only do you pay alot more for them and have a smaller range usually but you also have situations like this where the warranty policy is subpar.
RMA'ing parts here seems to be a far more laborious process than north america as well.

[JoBlo69]

from what i saw in Germany 4 years ago when i was there, PC hardware was almost hard to come by. The few places i found that deal in hardware, only had a very limited stock on hand. You had to order damn near anything. And at that point, might as well order it yourself and cut out the middle man so to speak...

Don't you have quite the bank roll to fund your computer needs cogs? your like one of the few girls on here and have quite the budget for your hardware. Quit your whining!!!

[ignite]

Can anyone confirm if this is also taken into account with some companies?

From what I believe, companies like XFX and EVGA also check the date you registered your card to get a "feel" of what you paid for it. If you registered an 8800GT right when it came out, they know you spent around $275-300 and not the current $180AR for it, and I believe they will handle the RMA according to that.

If you bought an 8800GTS G80 last year compared to now, you will probably be getting a huge difference in replacement due to the massive price difference.

None of this is fact, it's just what I think some companies take into consideration during the RMA process

[JoBlo69]

not really sure... never really thought about it...

I bet after a few hundred people give me some data, that answer would me more clear...