Video Card RMA Database thread.

[JoBlo69]

I would like to maintain a thread with a database of video cards that people get back from RMA's...

Kinda like a rough estimate on what card you "could" get back if you are planning on RMA'ing a dead card... Along with many other things.

We all know that different vendors do different things for an RMA procedure... My idea, might clear something up if someone with a dead card could look up a similar RMA on a list to have an idea what he/she is in for???

OK, here is the specifics I'm looking for to incorporate into a database. This is just a display of all the info that i will make available to the user to input. If you don't know, or don't care to, enter any part of this info don't. My (future) app will not force you to enter any info you don't want to. It will just leave that part empty.

The user will be asked to input there OCN user name. I think this part i will make required, so that the same user cannot enter their info more than once, by accident of course. I will make an option for the user to have their user name public info in the database, or private info so know one knows who you are. I just need some way of keeping track of a users info, and since your OCN user name is already once removed from you personally, i don't see why anyone would have an issue with this. And again, your OCN user name can be public, or private, your choice.

Here is the data structure i am starting with. If you think it needs to be changed up, please feel free to input some info about changes.

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Video Card:

• Brand Name
• Card type with revision (8600GT OC, 7800GTX ACS...)
• Card Model Number (0000000-000-00...)
• Interface

Dates: (MM/DD/YYYY format)

• Date Bought
• Date Installed
• Date Failed
• Date RMA was processed
  
• New card returned

Software:

• Operating System (xp, vista, Linux...)
• Drivers used (forceware 173.82...)

Overclock:

• Hardware Overclock
  • Volt Modded GPU Core?
    • What vcore?
      
  • Volt Modded RAM?
    • What voltage?
  • Vmod done by Conductive pen?
  • Vmod done by Soldering?
  • Bios flash?
    • What app to flash bios?
• Software Overclock
  • Program (within OS) to overclock?? (ati tool, riviara...)

Stock Clock Speeds:

• Core clock
• Ram Clock (full DDR speed, ie. 1800mhz, not 900mhz)
• Shader clock (if any)

Overclocked Clock Speeds:

• Core clock
• Ram Clock (full DDR speed, ie. 1800mhz, not 900mhz)
• Shader clock (if any)

Cooling:

• Stock cooling?
• Modified stock cooling?
  • Indulge...
    
• Aftermarket air?
  • What cooler?
    
• Modified Aftermarket air?
  • indulge...
    
• Watercooling?
  • Waterblock make/model
  • Tube Inner Diameter size
  • Tube outer Diameter size
  • total length of tubing
    
  • Pump
  • Radiator
  • Coolant
  • coolant additives?

SLI: (Nvidia cards only)

• Card ran in SLI?
• Other Card Failed?
• What Motherboard?

CrossFire: (ATI cards only)

• Card ran in SLI?
• Other Card Failed?
• What Motherboard?

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This above info is just off of the top of my head, so if there is something that doesn't look right, please let me know...

I am personally curious on the validity of video cards when overclocked. I have herd a lot about video cards when they are overclocked, it tends to drastically reduce the life span of the card.

Also, once enough info is presented, there may me some patterns on specific cards dieing prematurely. This may help people decide in the purchase of second hand cards.

Any suggestions?

Thanks! Let me know what you think about this idea.

2-23-08 EDIT:

I thought it might be appropriate to quote the specific RMA details per retailer. Kinda like a one stop location for the info from whatever company your trying to RMA though...

I'm starting with Nvidia retailers and will update this when new information is located.

Each RMA policy is cut and pasted in quotes below. I will also place a link that points directly to that retailers RMA web page so you can confirm the information. The info may change over time from what i have quoted and what is actually on each site. I will periodically check my info against the current info per retailer to make this thread that more valid and updated. And of course, if you notice an update that isn't quoted below, please feel free to PM me and I'll update it right away.

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EVGA

An EVGA Return Merchandise Authorization (RMA) allows customers to return defective products to EVGA for a replacement. After submitting for an RMA, EVGA will need to approve it before you are asked (via email) to send your defective product back. Once EVGA receives and tests the defective product a replacement product will be sent back to you. EVGA also offers the new Advanced RMA options for a faster RMA experience.

* If you have purchased this product directly from EVGA, please follow the RMA Policy detailed in our eStore Terms.

* If you did not purchase this product directly from EVGA, you must first try to contact your vendor for a replacement. If this is not possible, you may request a Return Merchandise Authorization (RMA), but all requests will be subject to the following terms:
o Your product must still be under warranty
o Customers may be required to pay for associated shipping costs (including shipping the defective product to EVGA and return shipping for the replacement product).
o EVGA does not offer any form of cross-shipping.
o All RMA returns must be handled via shipping. EVGA does not allow for any products to be dropped off or picked up.
o When sending in your video card(s) for replacement, ship ONLY the bare video card(s). DO NOT send in any of the accessories that came with the original packaging.
o Once EVGA has received your video card(s), please allow up to three (3) business days for your replacement to be shipped.
o EVGA reserves the right to decline any application for an RMA number.

If you have any questions about the preceding RMA terms and conditions, please contact our Customer Service or by calling 888-881-EVGA (3842) option 2. Customer Service can be reached anytime Monday through Friday, between the hours of 9:00AM - 5:30PM Pacific Time.

In order to complete an RMA through EVGA, you must be logged into the website and go to the My Products page. That page will display all of your products currently registered with EVGA, and show both Step-Up and RMA availability.

Once you submit your RMA you can return to the My Products page to get updates on your RMA progress. If you have any questions or problems please contact EVGA Customer Service.

XFX

What do I get?

* Lifetime Warranties
* Transferable Protection
* Modder Friendly

Whats covered?
All 6, 7, and 8 series Graphics Cards are protected.

How do I get it?
All you have to do is purchase an XFX Graphics Card and register the product within 30 days of purchase to activate your Lifetime Protection.

Here’s the deal: We will repair and service your 6, 7, and 8 Series Graphics Card for as long
as you live. Even for those of you who know how to push our cards to the limits, if anything goes wrong, we’ll service it free of charge. All you have to do is register the card with us online. If you ever decide to sell or give the card away to someone, we’ll still honor the protection plan for the second owner as well. They just need to register the card with us. You get the protection AND the added value of being able to pass along a full warranty.

Warranty Details

XFX is excited to announce another industry first: The XFX Double Lifetime Protection! Now you—and your card’s next owner—are both covered by the XFX “shield” of protection. Should something go wrong with your 6 Series or greater Graphics Card, and you’ve registered the card with us online, we’ll cover the cost of repair and service—absolutely free! And, should you sell or transfer ownership of the card, the same service applies to the next owner, as long as they register the card with us online.

Now, it’s all fairly simple, but here are the Double Lifetime Protection specifics:

1. The XFX Double Lifetime Protection goes into effect once the initial Owner (Owner #1) registers the product with us on www.xfxforce.com. At that time, XFX promises that the graphics card purchased (Product) will remain free from any defects in material or workmanship for the lifetime of the Product.
2. A unique Registration ID will be issued for the Product upon confirmation of the registration.
3. Products received by XFX must be in original condition and must be complete with all original components to be covered by the protection.
4. To qualify, any 6 Series or greater Graphics Card purchased on or after April 17, 2007 must be registered within the first 30 days of purchase or the protection for the card will be limited to 1 year.
5. To transfer protection to a second owner, the second owner will have to register the card with the same Registration ID originally issued to the card. The existing term of the Protection will also transfer to the second owner.**

What the XFX Double Lifetime Protection covers:

1. The XFX Double Lifetime Protection covers only the repair of a 6 Series or greater Graphics Card. XFX will repair or replace the Product (no refunds). XFX makes no other warranty, express or implied. XFX is not responsible for loss, damage or shipping charges to our RMA Center.
2. Additionally, XFX reserves the right to inspect and verify the defects of the Product(s) that are returned.

XFX's liability under the Double Lifetime Protection is limited to the repair, or, at XFX's discretion, the replacement of the portion(s) of the Product that are found to be defective in material or workmanship. XFX reserves the right to claim shipping fees as well as a service charge* for any incomplete or modified Product that is returned and that requires repair or replacement, or when the Owner is not entitled to any coverage under the XFX Double Lifetime Protection.

To request a Double Lifetime Protection repair, simply go to our Help Desk and fill out a Support Ticket.

This exclusive program is valid only to purchases made in North America (USA or Canada).

* Service charge is variable based upon actual material costs to repair or replace missing or modified parts to return them to original factory condition.
** See additional details on the XFX Product Registration Page.

GIGABYTE

1. Read the following policy carefully
2. Fill out the Request Form
(You will have a request number for any inquiry you may have while you are waiting for RMA numbers)
3. Wait for the official RMA number to be issued
(Once your request is verified eligible, the RMA number would be issued within 2 business days)
4. Print out the RMA form and send it along with the defective item back to us at



GBT Inc
Customer Service Center
RMA#
17358 Railroad St
City of Industry CA 91748


End User RMA Policy
Please read the following agreement:
GIGABYTE General Policy

GIGABYTE recommends for customers to first contact their vendors for faster replacement or refund transactions. If experiencing difficulties in warranty service through your dealer or place of purchase, GIGABYTE will attempt to resolve this issue.

For faster and more efficient service, GIGABYTE recommends for users to troubleshoot with support technicians prior to requesting for RMA. This may save time and costs for unnecessary shipping of products.

GIGABYTE USA will only provide warranty service to GIGABYTE products purchased within North America.

Warranty Effective On Date of Manufacture

GIGABYTE determines warranty based on the manufacture date. The manufacture date can be verified by the serial number found on the product. The first four digits after "SN" determine the year and week of manufacturing date. For example:

"01)04719331729028(21)SN0213030585" represents the 13th week of 2002


RMA Request Procedures and Guidelines


# All RMA request forms must be completed in order to obtain a RMA number
# RMA request with missing or incorrect serial number(s) may result in a delayed process or a rejection of request
# Any model discrepancy for received items may result in a delayed processing time
# Products received with no RMA number may delay processing or refusal
(GIGABYTE will not be responsible for items received without proper information)
# No cross shipping or advanced replacements under any circumstances
# Products will either be repaired or replaced at our discretion
# Replacements may include new or refurbished products
(Replacements will be for the exact or equivalent product)
# Average turnaround time will be 2-3 business working weeks upon receipt (applies to quantities not exceeding 20 pieces)
# If the information on your request varies from the actual item(s) received, RMA will be based on the actual item(s) received
# RMA numbers will be valid for 30 days after issued date
# GIGABYTE will provide one way freight via UPS or FedEx ground free of charge
# For consecutive violation for No Trouble Found (NTF), a testing fee per NTF board or system may apply

Warranty Period by Product

# Graphic Accelerator Cards (VGA)

o All graphic cards carry a 3 year limited warranty (First 2 years parts & labor, 3rd year parts only)

Warranty Exclusions

# Products with missing or defaced serial numbers
# Products damaged by environmental factors, which include oxidation and/or damages caused by natural disasters
# Physical Damages which include, but not limited to, the following:

o Unauthorized modifications
o Misuse, neglect or improper assembly
o Transport damages due to improper packaging or carrier
o Burns resulting from faulty or failed electric power
o Missing/bent pins
(For socket 775 motherboards, CPU socket cover is REQUIRED)
o Cracked components


# GIGABYTE will not be liable for general, consequential, incidental or special damages which include, but not limited to, the following:

o Loss or recovery of data
o Loss of profit
o Installation or replacement products
o Inspection or testing costs
o Installation and removal fees


# GIGABYTE will not be responsible non-GIGABYTE products received
# GIGABYTE will contact customers for return shipping/freight charge of physically damaged, out of warranty and/or non-GIGABYTE products. GIGABYTE will not be responsible for product(s) if there is no response or payment received within 1 year of contact to customer.


Packaging and Shipping


# Only include products and quantities approved for requested item(s) on RMA request
# Send the bare product only (original packaging, accessories and/or other peripherals may not be returned)
# Include a copy of all related RMA documents
# RMA number must be written visibly on the outside box
# Electrostatic bag is recommended to protect product from ESD(electro static discharge) influences during shipping
# Package contents securely to prevent possible shipping damages
# A carrier that provides tracking information and/or delivery confirmation is recommended
# GIGABYTE will not be responsible for shipments where proof of delivery is not available
# Customer will be responsible for shipping to GIGABYTE
# ALL COLLECT DELIVERIES WILL BE REFUSED, UNLESS AUTHORIZED IN ADVANCE
# Any products received without proper documentation and/or RMA number may be considered unclaimed. Unclaimed products will be discarded at GIGABYTE’s discretion after 1 year upon receipt.
# Products received without serial number(s) or with physical damage(s) will be returned at customer’s expense.
# Canadian residents will be responsible for any custom/duty or any related fees.


Out of Warranty Products

GIGABYTE may attempt to repair out of warranty products if under following circumstances:


1.) Customer agrees to pay $45 labor and part charge prior to repairs
2.) No physical damages
3.) Parts are available for repair


GIGABYTE will NOT be responsible for the return shipping/freight charge using UPS or FedEx ground service. More advance shipping will also be at customer's expense.

Second RMA Procedures


# Users must troubleshoot with a tech support representative prior to requesting a second RMA
# If a GIGABYTE technician concludes that the product qualifies for a second RMA, GIGABYTE will issue a call tag for the product:

# If the product is defective upon inspection, the product will be repaired/replaced and returned to the user at GIGABYTE's expense.
# If the product is not defective upon inspection, the product will be returned at the user's expense.



# If a GIGABYTE technician concludes that the product is not defective, and user insists for the product to come in for a second RMA to be retested, GIGABYTE will issue a call tag for the product:

# If the product is defective upon inspection, the product will be repaired/replaced and returned to the user at GIGABYTE's expense.
# If the product is not defective upon inspection, the product will be returned at the user's expense and user will also need to reimburse GIGABYTE for the call tag. A testing fee of $20 dollars may apply if product is not defective as user claims.

MSI http://global.msi.com.tw/index.php?f...arranty_policy

In accordance with original manufacturer's products serial number/barcode, graphics card products manufactured from July 01 2003 onwards are warranted for 3 years by original manufacturer, whereas Graphics Card products purchased before July 01 2003, are warranted for 1 year.

Warranty Exclusions

The following circumstances excluded from warranty coverage
1. Product damage caused by catastrophes, thunder stroke, faulty electric power and environmental factors.

2 .Defacing of product labeling (label alterations and falsifying, serial number missing, serial number no longer discernible, serial number invalid). All serial numbers are recorded and tracked for warranty purposes

3.Unauthorized changes of non MSI parts, modifications or alterations , parts removal in or to the products

4.Damage caused by operator error or operator fails to comply user manual instruction, such as , but not limited to improper storage resulting in product get wet, corrosion, fell off, squeezed or exposed to inadequate temperature/humid environment.

5. Internal or external consumable items of the product itself such as battery, earphone, etc.

6. Accessories or packing material such as boxes, user manual ,etc

To Discern the Original Manufacturer Barcode

Example 1. 865PE NEO2-PLS 0402XXXXXX.
(865PE NEO2-PLS refer to product name,0402 represents manufacture year as 2004, subsequent 2 digits represent manufacture month as February)

Example2. 42SXXXXXX
(42 represents its manufacture date as February'2004 by MSI)

PNY

Request for RMA
Please review the following information before you request a RMA.
Make sure that you have a copy of your original purchase receipt. *Warranty coverage applies only to original purchaser.*

Video Card Solutions Checklist

* Onboard video is disabled in your system BIOS
* Device Manager only shows your NEW video card under display adapters
* Your display drivers were installed with all antivirus programs disabled
* Your computer meets the minimum system requirements displayed on the Video Card Packaging
* You have not overclocked or altered your PNY product in anyway*

*Which includes but not limited to fan modifications, removal of labels on card, or overclocking which will void warranty (which will be determined)

ASUS

ASUS Computer International provides a high priority E-mail and phone line for SI and VAR customers to obtain technical support service of ASUS barebone server and server motherboard products. An ACI Technical Support Engineer (Technical Support Engineer) will process each ARS request. :

ACI TSE Server Specialists can be contacted at:

ACI Server Support E-mail: advance_rma@asus.com
ACI Server Support Phone Line: 510-791-3700
2 If the problem is determined as hardware failure, ACI TSE shall determine the availability status of replacement part. If the replacement part is not in stock or not available, ACI TSE shall inform Customer and provide ETA (Estimated Arrival Date).
3 Each customer will be requested to fill out an Advance RMA Request Form in detail and send back to ASUS Computer International via Fax.
ACI Server Support Fax: 510-797-3598
4 ACI will issue a RMA number after confirming the receipt of Advance RMA Request Form from Customer. An RMA number will not be issued if Customer fails to fill out any of required fields in Advance RMA Request Form.
5 Replacement parts will ship out via overnight service. RMAs issued before noon PST will ship the same day. Otherwise parts will ship the next working day. Please note that shipments to destinations outside of the United States may result in longer transit times.
6 SI and VAR customers must send back the defective parts within 14 days from the date ACI sends the replacement part.
7 Based on the posting date, if SI and VAR customers have not sent out defective product before the 15th day, the customer's credit card will be charged for the price of that replacement product.
8 ACI will examine if the part received from the Customer is defective due to a customer-induced defect (CID).
9 If the defective part is determined as CID (Customer-Induced Defect) after inspection, an extra service fee included Repair Charge and Shipping Charge will be billed to Customer.
If the CID part returned from Customer is determined as irreparable, the price of that replacement product shall be also charged.
10

If Customer disagrees about the result of CID inspection, the case will be escalated to customer complaint process.

NOTE:
A This ASUS Computer International Advance Replacement RMA Service Policy only applies to the United States and Canada.
B ARS only covers products within the first year after purchase.
C Limited barebone server and motherboard server parts; which influence the system operation, will be applied to Advance Replacement RMA: for instance, boards, cards, drives & power supply units.
D VISA and MasterCard (excluding American Express) will be accepted for an application of Advance Replacement RMA.
E Customer shall be advised to place the given RMA number outside of packing material as returning the defective part to ACI.
F An unauthorized return, i.e. one for which an RMA number has not been issued, will be returned to the customer at their own expense. Authorized returns are to be shipped pre-paid and insured to the address on the RMA.

BFG

APPLIES TO ALL GRAPHICS CARDS INTRODUCED BY BFG ON OR AFTER 2/21/08

BFG Technologies Graphics Card Limited Warranty


BFG Technologies warrants to the original purchaser of the graphics card included in this package ("Product") that the Product will be free from defects in material or workmanship for as long as the original purchaser (residing in the United States or Canada) owns the product, when given normal wear and proper usage. For original purchasers residing in areas outside the USA or Canada, the limited warranty for graphic cards shall be for a period of ten (10) years from the date of purchase.

In connection with such Limited Lifetime or Ten Year Warranty, all BFG graphics cards purchased on or after February 21, 2008 must be registered on www.bfgtech.com <http://www.bfgtech.com/> within thirty (30) calendar days of the original purchase date to activate the limited lifetime warranty or limited ten (10) year warranty. Products not properly registered will be covered by a one (1) year limited warranty from the date of purchase.

This warranty is only valid if the product:

* Was not damaged while being installed.

* Was not damaged by software or hardware from a company or individual other than BFG Technologies or by motherboard incompatibility.

* Was operated in accordance with BFG Technologies specifications, instructions and any technical support directions.

* Was not modified or damaged by overclocking, tampering, user error, accident, disaster, abuse, misuse, power supply, power application, alteration, repair, modification, a fix or replacement by someone other than BFG Technologies.

* Third party products, such as motherboards and other system components using or interacting with this Product are not covered by this warranty.


All products sent in for Return Merchandise Authorization (“RMA”) in connection with warranty claim must include a copy of the original invoice or receipt.

BFG Technologies' liability under this warranty, or in connection with any other claim relating to the Product, is limited to the repair or at BFG Technologies option, the replacement of the portion of the Product which was defective in material or workmanship. This warranty does not apply to any software component.


Customer pays for shipping RMA product to BFG. Customer assumes the risk of loss (insurance from loss or damage) in transit and the returned Products shall become the sole property of BFG Technologies. BFG Technologies warrants that the repaired or replaced Products will be free from defects in material or workmanship.
BFG Technologies reserves the right to inspect and verify the defectiveness of any product returned. Please allow 48 hrs processing time once item has been received by BFG, and 3-5 days for shipping of the repaired or replacement product (shipped ground to the U.S.).

BFG will cover the cost of return shipping back to the customer for RMA replacements via ground shipping through UPS in the United States and Canada.

BFG is not responsible for any fees charged by the Canadian Government or brokers due to brokerage fees.

EXCEPT AS EXPRESSLY STATED ABOVE, BFG TECNOLOGIES MAKES NO WARRANTY, EXPRESS OR IMPLIED, WHETHER OF MERCHANTABILITY, NON-INFRINGEMENT OF INTELLECTUAL PROPERTY, FITNESS FOR ANY PARTICULAR PURPOSE OR USE, OR OTHERWISE ON THE PRODUCTS, OR ANY PARTS OR TECHNICAL ASSISTANCE OR OTHER LABOR FURNISHED.

BFG Tech Graphics Card Lifetime Warranty*


APPLIES TO ALL BFG GRAPHICS CARDS INTRODUCED BEFORE 2/21/08

BFG Technologies is proud to warrant the original purchaser of the graphics card included in this package ("Product") that the Product will be free from defects in material or workmanship for as long as the original purchaser owns the product, when given normal wear and proper usage. This warranty is valid if the product:

* Was not damaged while being installed.

* Was not damaged by software or hardware from a company or individual other than BFG Technologies or by motherboard incompatibility.

* Was operated in accordance with BFG Technologies specifications, instructions and any technical support directions.

* Was not modified or damaged by overclocking, tampering, user error, accident, disaster, abuse, misuse, power supply, power application, alteration, repair, modification, a fix or replacement by someone other than BFG Technologies.

* Third party products, such as motherboards and other system components using this Product are not be covered by this warranty.


BFG Technologies' liability under this warranty, or in connection with any other claim relating to the Product, is limited to the repair or at BFG Technologies option, the replacement of the portion of the Product which was defective in material or workmanship. This warranty does not apply to any software component.

You assume the risk of loss in transit and the returned Products shall be the sole property of BFG Technologies. BFG Technologies warrants the repaired or replaced Products will be free from defects in material or workmanship.

EXCEPT AS EXPRESSLY STATED ABOVE, BFG Technologies MAKES NO WARRANTY, EXPRESS OR IMPLIED, WHETHER OF MERCHANTABILITY, NON-INFRINGEMENT OF INTELLECTUAL PROPERTY, FITNESS FOR ANY PARTICULAR PURPOSE OR USE, OR OTHERWISE ON THE PRODUCTS, OR ANY PARTS OR TECHNICAL ASSISTANCE OR OTHER LABOR FURNISHED.

BFG Technologies reserves the right to inspect and verify the defectiveness of any product returned. Please allow 48 hrs processing time once item has been received by BFG, and 3-5 days for shipping of the replacement product (shipped ground).

* Product is protected for the product’s lifetime in the United States and Canada, and 10 years from the date of purchase in all countries outside the US and Canada, against defects in material and workmanship.

BFG Technologies reserves the right to inspect and verify the defectiveness of any product returned. Please allow 48 hrs processing time once item has been received by BFG, and 3-5 days for shipping of the replacement product (shipped ground).

[JoBlo69]

3-5-08 EDIT:

***No harm will come to your computer running this app***

but still i cant guarantee the above statement....

It's almost 5am and i have a very beta version of the database application running. v0.1. It is super retarded in the fact that there is no error prevention. That means you can type in something that crashes the app.

So, where ever you see a '(y/n)' at the end of a question. please type in only one character. Ether a 'y' or a 'n'.

Also, I'm using simple strings for now, so don't put in a space anywhere when you type in the info...

Like, When it asks "what OS did you use?" type in 'xpprosp2' NOT, 'xp pro sp2'.

I will be continually working on this based on the feed back from OCN. So if you like it, say so. If you don't like it and think its a dumb idea, feel free to PM about it, I'm fine with that. I like constructive criticism.

Again, SUPER beta!!!!!

app added to post...

EDIT: app is at a v0.3 release...

[TheSubtleKnife]

Well, if it helps anybody, I called XFX up and they DO have replacement 7600GT's for RMA...I was hoping I could get a 8600 or something =P

[JoBlo69]

Nobody???

I'm interested in knowing what card i may or may not get if i need to RMA...

I hope this takes off...

[Edstrung]

I RMA'd a HIS x1950Pro IceQ3 in February of this year, refund as I upgraded to x1950XT of the same model.

That one has just gone again so I bought the HIS 3870. I am RMAing the x1950XT in the hope that they don't made it anymore and then I could possibly get a 2nd 3870

Will take ~30 days however

[JoBlo69]

Originally Posted by Edstrung

I RMA'd a HIS x1950Pro IceQ3 in February of this year, refund as I upgraded to x195XT of the same model.

That one has just gone again so I bought the HIS 3870. I am RMAing the x1950XT in the hope that they don't made it anymore and then I could possibly get a 2nd 3870

Will take ~30 days however

Sweet! Give me the details for the x1950pro --> x1950XT and you'll be the first on the list!!

[Edstrung]

Details:

HIS x1950Pro IceQ3 PCIe - RMA'd due to faulty/grinding IceQ3 fan system - result: upgraded to HIS x1950XT IceQ3

HIS x1950XT IceQ3 PCIe - RMA in progress due to (surprisingly ) faulty/grinding IceQ3 fan system - result: pending (have purchased HIS3870 non-IceQ anyway)

edit - generally speaking the IceQ3 system is one of the best stock GPU cooling units I have used, also the best looking. Big problem however if the fan is faulty (which it is likely to be before the warranty is up) as you result in a lovely grinding which slows the fan down completely which means I don't leave my PC on when I'm not near it anymore - hassle.

[JoBlo69]

Nice.

I'm not really sure on how to deal with a database situation with the info...

Hmm...