ATI + Nvidia AIB partner warranties and programs/offers - Overclock.net

MasterKromm · 06-24-08

Warranty Policies:

ATI

Asus - 3 years limited; applicable to all cards purchased after 1/1/01 and based upon the printed serial number(IE manufactured date) [Read more]
Diamond - 1 year limited; starting the date of purchase; void if altered in anyway. Effective June 1, 2009 all GPUs will have an optional 2 year limited warranty with product registration; must be registered within the first 30 days of purchase. [Read more]
Gecube - 2 year limited; starting the date of purchase; void if cooler is altered or removed [Read more]
Gigabyte - 3 years limited based upon manufacturing date.[Read more]
HIS - 2 year limited [Read more]
MSI - 2 years(parts and labor) + 1 year(3rd year parts only) limited based upon manufacturing date.[Read more]
Palit - 2 years limited; starting the date of purchase. [Read more]
Powercolor - 2 years limited; To submit an RMA request the user can sign up for the PowerColor User Club and register the card or click the RMA page link provided and the RMA process can be done VIA email. [DailyTech][RMA page][Wiki]
Sapphire - 2 year limited; starting the date of purchase; void if cooler is altered or removed [Read more]
Visiontek - Limited lifetime, does not cover any kind of damage incurred by alterations of any sort. On the plus side there is no registration required, AFAIK. [Read more]
XFX - 1 year warranty; registration within 30 days of purchase will result in double limited lifetime warranty; XFX allows for Aftermarket coolers and OCing so long as the customer can restore the product to it's original
condition [Read more][XS XFX support]

NVIDIA

Asus - 3 years; applicable to all cards purchased after 1/1/01 and based upon the printed serial number(IE manufactured date). [Read more]
Biostar - 1 year warranty from the date of purchase. [Read more]
BFG - limited lifetime or 10 year warranty when registered within 30 days of purchase. Unregistered cards carry a 2 year warranty from the date of purchase in Europe and a 1 year warranty from the date of purchase in the US and other countries. [Read more]
Chaintech - 13 months and based upon the printed serial number(IE manufactured date). [Read more *PDF*]
ECS - 2 years(parts and labor) + 1 year(3rd year parts only); effective from "the date of ECS's original invoice"(I take that to mean when ECS sold it to a r-etail distributor/outlet). [Read more]
EVGA - 1 year warranty; registration within 30 days of purchase will result in +1 year or limited lifetime warranty depending on product #; Evga allows for Aftermarket coolers and OCing so long as the customer can restore the product to it's original condition [Read more][Duckie's Post]
Foxconn - 2 year limited warranty effective 4/1/2009; 3 year limited warranty effective for GPUs purchased prior to 4/1/2009. Both warranty periods based upon the date of purchase.[Read more]
Gigabyte - 3 years limited based upon manufacturing date.[Read more]
Jaton - 2 years limited based upon manufacturing date.[Read more]
KFA2 - determined by reseller; 1 year seems to the standard. [Read more]
Leadtek - 3 year limited warranty starting the date of purchase [Read more]
MSI - 2 years(parts and labor) + 1 year(3rd year parts only) based upon manufacturing date.[Read more]
Palit - 2 years limited; starting the date of purchase. [Read more]
PNY - 3 years + 2 more years upon registration starting the date of purchase. [Read more]
XFX - 1 year warranty; registration within 30 days of purchase will result in double limited lifetime warranty for all 6 series cards and up; XFX allows for Aftermarket coolers and OCing so long as the customer can restore the product to it's original condition [Read more][XS XFX support]
Zogis - ? 1 year ? - I'm going to send Zogis an email since I can't find any info on their website... Also worth noting, they are a subsidiary of JV logic(as is PowerColor). [Read more]
Zotac - 2 years standard upgraded to lifetime with registration; registration must be completed within 30 days of purchase! [Read more]

Special Promotions and/or Programs:

BFG - 100 day step up program [read more]
EVGA - 90 day step up program [read more]

*Notes*

-Most manufacturers that offer more than 1 year warranty require registration to "upgrade" the warranty period and thus receive extended coverage. Always read the fine print!

-It seems the manufactures that warranty their cards for only 1 year, honor the warranty based upon date of purchase.

-If I missed any manufacturers, any of the warranties listed are wrong, I missed a special promo/program, or you prefer more detailed descriptions just PM me or post in this thread and I'll fix it...

zaeric19 · 06-24-08

Nice list, I like the links you included with manufacturers with additional info, well done.

Gexx · 06-24-08

+ Uno, very useful thanks.

MasterKromm · 06-24-08

Quote:

Originally Posted by zaeric19

Nice list, I like the links you included with manufacturers with additional info, well done.

Quote:

Originally Posted by Gexx

+ Uno, very useful thanks.

Glad you guys find it useful.

When I get a chance later today I'm going to work on an update... Will probably add links to manufacturers support forums and more detailed warranty analysis(IE parts/labor/cooler replacement/v-mods/ect).

DuckieHo · 06-24-08

For clarification on EVGA's warranty:

All products receive one year warranty.

On products ending A1, A3, AR, AX, BR, BX, DR, DX, FR, FX, SG, SL, or S2, products receive a limited lifetime warranty upon registration within 30 days of purchase.

On all other products, products receive an additional 1 year warranty upon registration within 30 days of purchase. (These products tend to be entry level or stripped down versions.)

Also, EVGA allows for aftermarket cooling and overclocking as long as customer can restore the product to original condition in case of RMA.

MasterKromm, you may want to clarify the warranty periods. Some manufacturers start the warranty period on purchase date while some begin on manufacturing date.

bowman · 06-24-08

XFX will still serve your warranty even if you've overclocked your card and/or changed the cooler, as long as you attach the stock cooler before shipping it back. (http://www.xtremesystems.org/forums/...d.php?t=187571)

Also note that not all these warranties are offered in all regions.. Most of these are US-only.

**grunion** · 06-24-08

2 Years for GeCube

Quote:

Dear John

Thank you for choosing GeCube.

You don’t need to do any actions to activate the warranty.

GeCube is willing to provide good after service to all of its customers.

In order to provide prompt and effective service GeCube has agreements with all the local distributors to deal with the warranty issues.

No matter end-users ask for replacements or want to have their cards repaired they can contact with their vendors to get assistance first.

The local distributors have their own rules to judge providing replacements or repair service to customers.

If end-users want to have their card repaired but can’t get help from their local vendors by various reasons such as the shop has stopped the business or it’s a gift…etc then customers can contact with GeCube to get assistance. GeCube provides 2 years warranty to all of its graphic card products.

The procedure of GeCube RMA is as below.

First step:

End-users have to describe the error symptom of the card to GeCube to make sure if it’s a hardware issue and if this card is still under warranty.

Second step:

If it’s a hardware issue GeCube RMA team will provide RMA numbers to end-users.

Third step:

End-users send the card to GeCube with the RMA numbers for repair.

Please be noticed that end-users will need to pay for the transportation fee of sending the card to GeCube and GeCube will pay for the returned transportation fee.

Above information is for your reference.

Please let me know if you have question.

zlojack · 06-24-08

Good info, thanks!

MasterKromm · 06-26-08

I think I've gotten the majority of ATI AIB partner warranties right, except for the following:

HIS
Palit
Powercolor

If anyone has any info regarding the above manufacturers please drop me a PM or post in this thread.

Also, if anyone has any personal experience(s) they'd like to share regarding any of the above companies feel free to post em.

-EDIT-

I still need to note which warranties do (not) cover cooler replacement or other such alterations.

zlojack · 06-26-08

It's funny, on Palit's website they don't have any warranty information...

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ATI + Nvidia AIB partner warranties and programs/offers

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