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Overclock.net - Overclocking.net > Components > Hard Drives & Storage | |
Western Digital Slow RMA Service
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06-20-08
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AMD Overclocker
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Western Digital Slow RMA Service
So I've RMAd two of my drives.
One an Excelstor Jupiter, And one, a Western Digital. I mailed the both with the exact same packaging, with numbers written correctly on the box, correctly addressed, etc. I mailed them the exact same day. Excelstor had my replacement drive back to me within a week and a half, Western Digital has "Yet to receive" (According to their website) my drive, But aha! I purchased Delivery Confirmation, and USPS says that WD Did, in fact, receive my drive... Anyone else have this confusing / slow problem with WD's RMA service? Im surprised that a little-bitty HDD Manufacturer like Excelstor was able to respond quicker than the lumberjack that is Western Digital
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06-20-08
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AMD Overclocker
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God I hate doing this....
/BUMMMPPP. /read my sig.
__________________
- Member of the GREEN Team - Dont tell, But I'll be a traitor by the end of the season...he he! --"I wonder...Have You Ever Seen The Sky?-- Loving Acid Bath, Ever Since I heard them Hard Drive Holocaust The Black Mesa Survivors Club Member of the OCN Diablo III Club
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06-20-08
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Overclocker in Training
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Maybe they just don't update the status frequently or have much more drives to go through before yours.
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06-20-08
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4.0ghz
Join Date: Oct 2007
Location: Cleveland, Ohio
Posts: 4,311
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I've never used WD's RMA service even though I've owned many of their drives. Newegg is a lot easier to deal with.
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06-20-08
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Going Broke Overclocking
 
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Been a long time since I RMAed a WD but back then they weren't slow.
Sounds like you need to contact some one and put up a polite complaint! My system is down, I need it to make a living.... that one usually get them in gear 
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06-20-08
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Intel Overclocker
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Some time ago I RMAd a drive to Western Digital and I kept checking as to when they received it. Seems like there really slow updating between when the receiving dept gets a drive and sends to to the RMA dept. For me, I received the drive before WD's site said they got mine.
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06-30-08
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nVidia Enthusiast
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I've used WD's service once. They were pretty quick. Drive stopped working after 3 months. Got instant replacement
 I would guess they were a bit slow in their RMA department.
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