sccr64472

I found a little more information on the affected motherboards. I was shocked to read about Dell's treatment to smaller customers on the matter. The big customers got the red carpet treatment, but the smaller customers couldn't have their boards replaced until the caps blew up. Dell was originally going to do a recall, but it proved to be too widespread of a problem.

http://www.motherboardrepair.com/ Lists some of the known manufacturers

"The Nichicon capacitor manufacturing glitch affected a batch of Nichicon HN(M) and HM(M) series capacitors. Reports of fails of these series of capacitors were noted on Dell GX270, Dell 400SC serverboards, Intel Brand motherboards 845/865/875 series (various models but not all) and Apple iMac G5. (only limited to motherboards manufactured between certain dates which had capacitors from this batch installed on them)" A quote from an Iowa State University release

http://www.dslreports.com/forum/remark,13709831

Random Murderer

lol, this thread reminds me of the song "the end" by the doors.

Ian.Z

Ayea, terrible loss.
I could almost best some wire or piece of metal was rubbing on one or more contacts, and considering that in some ares, more then an ampere of current runs.... if that shorts, you'r lucky to come away with that.

sccr64472

You should start an auction in the For Sale section for that watch battery

Chopes

Yeah, those batteries are expensive. You could get like 10 bucks from the battery alone.

__________________

GEO1277

WOW the same exact fire in the same place happened to me not long ago. my board looked exactly like yours in every way I thought I cause it because i plugged a 7-1 Multimedia card reader in that spot that was form my HP. Of course i told them that nothing was in that input only cause everything can void a warranty now a days.

If you have any questions about the RMA process I will check back later. Other than that here is the last email i got back from them after i read that they don't cover boards that catch on fire.

If for some reason they don't cover you I will forward you the original copy with all my RMA # and case #.

Best of luck hope you have a laptop. By the way every other part of my PC was fine I sent back my graphics card just because I could and ATI sent me a new one. I don't even think they even check if the one you send in is bad.

Geoff






RMA Email DETAILS
---------------
User:
Received Date: 4/10/2006 7:01:14 PM
Email Subject: Re: Email Tracking # E9906 has been replied

Email description:
my main reason for returning the board is that it caused a fire at a
connector on the motherboard. The USB port was not even being used at
time. I just want to be assured that I''m not wasting my time and money
shipping the product back to only get rejected or even worse get
charge again to bring my PC back to life (i bought the motherboard to
replace a OEM board from HP made by you guys).

(Physical damage is NOT covered under your ASUS warranty under
NO circumstances and automatically VOIDS your warranty on your product.
This damage can include any shape or form of corner / edge damage, broken
traces, broken CPU socket, and / or burns. If you do send a product in
that is physical damage, you will be notified and the product will be
repaired / replaced for a fee or rejected.)

Thanks,

Geoff

On 4/10/06, ASUS USA RMASupport <RMA@asus.com> wrote:
> RMA Email DETAILS
> ---------------
> User:
> Received Date: 4/10/2006 4:46:06 AM
> Email Subject: Re: Email Tracking # E9712 has been replied
>
> Email description:
> It's my home address the only reason I put NewEgg.com as the company
> is that it was a required field on the RMA page.
>
>
> On 4/10/06, ASUS USA RMASupport <RMA@asus.com> wrote:
> > RMA Email DETAILS
> > ---------------
> > User: RMA@ASUS.COM
> > Received Date: 4/8/2006 3:46:06 PM
> > Email Subject: Rma Reqeust from Newegg.com/
> >
> > Email description:
> > Contact Information:
> >
> > Company Name: Newegg=2Ecom
> > Customer Code:
> > First Name:
> > Last Name:
> > EMail:
> > Telephone:
> > City:
> > ZIP Code:
> > Province/State: Michigan
> > Country: USA
> > Address:
> >
> >
> > Product Information:
> >
> > Model Name Product Serail Number
>
> ------------------------------ -------------------------------------
> --
> > --=
> > -------
> > 1 P4P 800-E Deluxe-UAYZ 53MM546392
> >
> > Description:
> >
> > The USB connector on the board cought fire=2E
> >
> > solution:
> >
> > The address you provided is that for New Egg or is it your home
address?
> >
> > Thank you,
> >
> > s002
> >
>
> solution:
>
> Dear Valued Customer:
>
> **** PLEASE READ ENTIRE CONTENTS OF THIS EMAIL BEFORE
SHIPPING
> YOUR PRODUCT BACK TO ASUS****
>
> Your RMA# is ********* Please keep your RMA# on hand, as you must
provide
> it to the Customer Service Rep for any status checks at (510) 739-3777
> Ext. 5105. The RMA process run approximately 10 BUSINESS DAYS (excludes
> ALL holidays, weekends, and transit time back to you from the date your
> product is RECEIVED AT OUR FACILITY. Customers are responsible for 1
way
> freight to ASUS. Our standard shipping is FedEx Ground. Once your
product
> has been shipped out, you will receive an email notification providing
you
> with the tracking #.
>

> ****Please note if your product is one of the following, please return
> your product with the following accessory:
>
> P5 series Motherboards - Please make sure to put the CPU Cap
> back on the motherboard to prevent pins from bending. If it is returned
> without the CPU Cap the product may incur a fee to have the product
> repaired or rejected back to you.
>
> A8N SLI Deluxe - If you use only 1 video card with this
> product, please return the EZ Selector Card so that it may be properly
> tested as well.
>
> VGA CARDS - MUST be accompanied with the fan/heatsink,
> otherwise it will be rejected as physical damage.****
>
> You must write your RMA# on the outside of the package. (If
> you do not write the RMA# on the outside of your package your product
will
> be rejected at the time of delivery).
>
> Attention your package to the RMA department. Do not
attention
> your package to an RMA Representative, unless instructed otherwise.
>
> Do NOT include any accessories such as manuals, software,
CPU,
> memory, retention mechanisms or clips, cables, or your original box. If
> you send any of the above mentioned items they WILL NOT be returned or
> replaced.
>
> Also to insure proper troubleshooting / testing, please
> include a brief description of the problem you are experiencing with
your
> ASUS product, any troubleshooting steps you may have tried, AND your
CASE#
> from our technical support team if given one.

> Please be sure to package return product very carefully to
> prevent damage during transit. ASUS is NOT responsible for losses or
> damages incurred due to shipping / improper packaging. We recommend two
> inches of padding all the way around your product itself. You MUST
package
> your product in a box.
>

> Physical damage is NOT covered under your ASUS warranty
under
> NO circumstances and automatically VOIDS your warranty on your product.
> This damage can include any shape or form of corner / edge damage,
broken
> traces, broken CPU socket, and / or burns. If you do send a product in
> that is physical damage, you will be notified and the product will be
> repaired / replaced for a fee or rejected.
>

> ASUS WILL REJECT ANY PRODUCTS PACKAGED IN AN ENVELOPE!
>

> ** ASUS COMPUTER INTERNATIONAL (USA) is a warranty repair service
center.
> Please contact your place of purchase for credit, refund, and upgrade.
> ASUS does not provide these services under any circumstances.
>

> SHIP TO ADDRESS:
>
>
>
> ASUS Technology Service
>
> Attn: RMA Dept, RMA# ________________
>
> 7100 Intermodal Drive, Ste. # A
>
> Louisville, KY 40258
>
>
> Best Regards,
>
> ASUS CSR Department


solution:

There should be no charge for any fire damage.

__________________
http://valid.x86-secret.com/show_oc.php?id=319746

Dman

Ya my friend had an asus k8v deluxe board, a cap caught fire in almost the same place, when he came home his basement was filled with smoke heh.

RIG

May be the air compressor had created static around that area and spark after you oc it ? as oc draw much current into the system .

__________________

tomaskir

Well, it was running a week after cleaning w/o a problem and it was O/Ced before it was cleaned too. I was trzing to contact ASUS today, but apparendtly they had lanch break or something

Will let u guys k now how it ends

Random Murderer

cool, hope asus sends you a new board or something... remember, you can always keep the lawsuit card in your back pocket in situations like this...