Kingdavid216

Okay, my girlfriends macbook (1.83ghz) has some photos that she needs to get off for her family, and it seems that her HDD is going dead/dead. When she boots up she gets the folder and question mark and it keeps coming up. We just want to get the photos off it, is there anyway to do this? i have her laptop next to me, any ideas??

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JoeUbi

Use the finder to search for the folder, it sounds like a Folder's Alias (shortcut) can't find the source.

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Kingdavid216

The HDD doesnt come up when I use Disk Utility
where is the finder??

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JoeUbi

Are you actually booted into OS X?

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Kingdavid216

no i cant, whenever i try and boot up, the screen showsthe folder with the question mark, i can't go into the system. Disk Utility doesn't recongize the HDD, its like it isn't there. Any way to get the files off of it? Maybe taking out the HDD and doing something with it??

Also, the System Profiler doesnt show anything with the HDD

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JoeUbi

If it is still under warranty, I'd take it into the apple store.

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Kingdavid216

Unfortantly, its not. I think I am just going to wait till newegg ships her new HDD and I will then put her old one and try it in a computer. Thanks though +rep!

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JoeUbi

Just a side-note, you will need a torx screwdriver to remove the hard drive from it's mount. I forget which size though.

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Kingdavid216

Okay, thanks for the heads up man!! Take care

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