SiX767

On my laptop the dvd drive is not working the light dose go on when you put a disk in it when you go in to my computer its not there. im running vista 32 bit can some one help.

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Faster_is_better

Right click My Computer > Properties > Device manager. See if it shows up under dvd/cd rom drives, might try scanning for hardware if it doesn't.

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Black_Lotus

If the drive does appear in device manager, either saying it is working properly or having a code 10 (device cannot start), try this:

a. Open regedit by clicking start, typing regedit in the "start search" box, and clicking the regedit icon.

b. Expand the "HKEY_LOCAL_MACHINE" key (looks like a folder) by double clicking it (or clicking the "+" next to it.).

c. Expand the "SYSTEM" Key.

d. Expand the "CurrentControlSet" Key.

e. Expand the "Control" Key.

f. Expand the "Class" Key.

g. Please look for a key containing the following string of letter and numbers:{4D36E965-E325-11CE-BFC1-08002BE10318}

h. High light this key by left clicking once on it.

i. On the right hand side you are looking for "UpperFilters" and "LowerFilters" under the "Name" column, once you find these please delete them by right clicking on them and choosing "delete".

j. Close the Registry Editor.

k. Open the Device Manager, right click the drive's name, and choose Uninstall.

l. Restart your pc. You may need to reinstall certain CD/DVD burning software, but it may have been causing the issue in the first place.

Report back =)