Marketplace FAQ - Overclock.net

ProjecT TimeZ · 09-22-09

Here is a list of FAQ for every section in the Overclock.net Marketplace, click on the links for any section to read the FAQ for that section. This FAQ should be read in conjunction with the Marketplace Rules (which are linked in the "Everything Else" section), in order to gain a full understanding of how the marketplace system works, and to avoid breaking any rules, and incurring any infractions that may go with them.

Selling FAQ

Buying FAQ

Appraisals FAQ

Freebies FAQ

Wanted FAQ

iTrader FAQ

Everything Else

ProjecT TimeZ · 10-02-09

Selling:

Q. I want to sell something, why aren’t I allowed to make a thread?
A. You must have 35 reps to post an item for sale.

Q.I just got 35 reps, why aren’t I allowed to make a For Sale Thread?
A. The system doesn’t update right away, it could take anywhere from a few hours to a few days to be able to make a thread.

Q. I’m a first time seller, what sort of payment should I accept?
A. I’d recommend PayPal or Money Order, PayPal is the most common one (on these boards at least), and has some protection, but I don’t suggest Bank Transfers, or anything along those lines, basically you can put any form of payment down, but the buyer has to be willing to pay using your method.

Q. When making my thread, is there anything I should do?
A. Absolutely, first of all use the dropdown menu to choose either For Sale, Trade, etc, as well as a descriptive title, please don’t do be vague, and say “My For Sale Thread,” or anything like that, either include a few items you are selling in the title, or the name of the item you are selling. Next to your title, be sure to put a location ‘tag,’ in brackets (e.g. [U.S], [Canada], [Global], etc.) By doing this, you ensure that your buyers know the item is being sold from, and where you are willing to ship to. Also, inside the actual body of the thread, put all the details of the item you are selling, include images if you have them, and make sure to put a price down.

Q. My item just sold, what should I do now?
A. After payment is received, don’t change anything in your thread, you can change the title to say “Sold,” but don’t change any of the text, or the price. Keep any images you included as well. You should also close your thread, by going into the Advanced Thread Tools, click the “Close Thread” option

Q. I closed my thread after selling, now I can't find it, where is it?
A. After threads have been closed, they get moved by the moderators to the Completed Transactions subforum. Check it, or the list of threads you have created to find it.

Q. If being payed by PayPal with a credit card, can I ask for an extra amount due to the fee? Also, can I ask for a payment to be sent via the Gift Option in PayPal?
A. The answer is NO to both of these questions. You can’t ask for any extra fees, or a “tax” to be added because of any PayPal fees. We at OCN want to follow PayPal’s rules, and for your convenience, here is the rule excerpted from PayPal’s User Agreement:

You also may not request, or offer (as a buyer) a gift, or personal payment(s) to circumvent any associated fees, as it negates any claims that could arise, as well as is against PayPal’s rules, and the excerpted rule is included here for your convenience:

Q. Can I sell my Steam Account?
A. No, due to the Steam EULA, you may not sell your Steam Account, or another persons. This goes for ALL games activated through Steam as well, once the key is activated, it is tied to the account, and cannot be transferred. The specific rule from the EULA is included:

Q. Can I sell software?
A. Yes, but as long as they aren’t any of these:

As long as they follow the guidelines, they can be sold.

Example of a Good For Sale, or Trade Thread:

ProjecT TimeZ · 10-02-09

Buying:

Q. Do I need a certain amount of rep to buy something?
A. No, you can buy anything with 0 rep.

Q. As a buyer, or even a “browser,” can I post a link, or tell about a lower price for an item someone else is selling?
A. No, absolutely not. If you wish to let them know, send them a PM, but no talking about price(s) in someone’s For Sale Thread.

ProjecT TimeZ · 10-02-09

Appraisals:

Q. How many reps do I need to post an Appraisal thread?
A. 35 reps, the same as a For Sale thread.

Q. I just got 35 reps, why aren’t I allowed to make an Appraisal thread?
A. Same reason as posting a For Sale thread, the system needs to update, wait patiently and you’ll be able to post a thread.

Q. Can I sell an item, or items in an Appraisal thread?
A. No, please create a For Sale thread for your items, copy and pasting from the Appraisal to a new For Sale thread and some editing may ease the work.

Q. Do I need to know anything before I start my Appraisal thread?
A. Yes, all threads must be titled “Appraisal(s)” from the drop-down menu, as well as have a descriptive title. Include as much detail in the body, and when you are satisfied with the appraisals, close the thread using the Advanced Editing Tools.

ProjecT TimeZ · 10-02-09

Freebies:

Q. I want to post a freebie, how many reps do I need to post one?
A. You need 10 reps and 20 days on the site to post a freebie.

Q. What’s a good way to determine a winner?
A. Many users use a online randomizer and use the post log to find all the members who posted. This is the best, and most impartial way. You are free to find your own way to select a winner as well.

Q. Can I give my, or anyone else’s Steam account away via a Freebie?
A. No, see the excerpted section from Steams EULA (above) for more information.

Q. Can I give “Lockerz” or “Demonoid,” site invites away?
A. No, as Lockerz is a referral program, this goes against our (OCN) policies against self advertising, this applies to all referral sites, not just Lockerz. Demonoid is common sense, and no invites to site similar to Demonoid are allowed either. Some online sites are allowed to be given away, as long as there is nothing in THEIR EULA prohibiting it.

Q. Can I use a “List Format” for my freebie?
A. No, using the list format for freebies is prohibited. If you need to find who posted, use the Thread Post Count tool.

Q. Can I give away CD Keys?
A. You can, but a Proof of Purchase MUST be shown when giving any keys away.

ProjecT TimeZ · 10-02-09

Wanted:

Q. How many reps do I need to post a thread in the Wanted section?
A. You need 35 reps to start a new thread in the Wanted section.

Q. Is there anything I should know, or do before starting a new thread?
A. All Wanted threads must have the prefix of “Wanted” before them, and it can be found in the pull down menu. As with any thread you create on OCN, you should have a descriptive title, and body, and an asking price.

Q. I found my item, what should I do now?
A. You can change the prefix to “Found” from the drop down menu, and close the thread using Advanced Thread Tools.

ProjecT TimeZ · 10-02-09

Everything Else:

Q. Who are the Marketplace Moderators?
A. alexgheseger, The Duke, TheLegend, Robilar are all general marketplace moderators. There are also other moderators for each subsection, and they can be found in the bottom left hand corner of the page. For any questions, feel free to PM any of them, or me (ProjecT TimeZ)

Q. Anything else I should know?
A. Rules for each section are included below. Be sure to read all of them, as well as this FAQ before posting.
For Sale/Wanted Section Rules
For Sale/Wanted Rules Paraphrased
Expectations for Buyers, Sellers, and Traders
Appraisal Section Rules
Freebie Forum Rules

Q. Hey Project! I think you forgot something or need to add something to your FAQ, what should I do?
A. Shoot me a PM, and I’ll go ahead and add it if it is determined that it should be necessary.

ProjecT TimeZ · 10-03-09

iTrader:

Q. What is iTrader?
A. iTrader, in a nutshell, is a feeback system, allowing buyers and sellers to leave feedback for transactions that have taken place on these forums.

Q. Why leave iTrader feedback?
A. You should leave feedback in order to "rate" the buyer or seller, as to let the community know how reputable the other party was. iTrader (i.e. feedback) is arguably the most valuable asset you as a buyer or seller can have, as the feedback can speak volumes about you, as well as show you to be a trustworthy buyer or seller. It helps maintain the OCN Marketplace as a safe area as well.

Q. How do I leave iTrader rating?
A. Before leaving iTrader rating, make sure that you as the buyer have received the item, and in satisfactory condition, or as the seller have received word that the item has been recieved in the condition expected. Do NOT leave iTrader before the transaction is complete. To leave iTrader, find the user's profile and click on the number next to their iTrader rating:

After clicked, you'll see a page with their ratings, percentages, and more. To leave feedback press the "Submit Feedback" button:

From here, you'll have a variety of options. First choose from the dropdown menu whether you were the Buyer, Seller, or it was a trade:

After selected, leave a +1, +0, or -1 from the Overall Experience dropdown menu:

Before leaving Negative Feedback PLEASE talk to the buyer or seller, and make sure they know you are dissatisfied. More likely than not, the other party will try and rectify the situation, do NOT leave negative trader rating without talking to the other party first.

Next, leave a short comment, that described the transaction, such as "Good Seller, Fast Shipping," or "Great Buyer, Fast Payment," or any other details you think are necessary.

After that, you just need to enter the thread, which is just the URL of the thread where you either bought or sold the item. Next is the other details field, nothing really needs to be said here (but note there is a 10 character minimum) unless negative is left, where you can explain why you're leaving negative. Otherwise, just write something that's 10 characters or more, and then press submit.

You should ask the other party to leave feedback for you as well.

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Marketplace FAQ

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