EVGA Boycott Thread

[Shane1244]

Originally Posted by SpcCdr

It's all the luck of the draw I think!
I can't speak to the current EVGA issues- as I haven't ever needed to RMA any of their gear (knocks on wood)

However, I do notice many people saying XFX forthewin!!!
Unfortunately, I have had nothing but horrible, abysmal, & terrible RMA/ CS experiences with them!
(Much worse than what I read about in GH0's EVGA thread)

and there are many many threads right here on OCN detailing the nightmares of their customer-service dept's shoddy attitude!)
So don't everybody go saying "Yay XFX" untill you've had to deal with them yourselves- Then again- maybe my bad experiences with XFX were "just luck of the draw"

The only companies I have been very pleasantly surprised by are ones that some wouldn't touch; namely BFG, OCZ, G.Skill, and ULTRA!

and -again -to reiterate what I posted in GH0's thread!

His issue isn't even resolved yet-
Isn't it just a little premature to be getting out the pitchforks! and calling for a Hangin'
(again My )

Yeah, I've always had no problem with either, Owning 4-5 products from both of them.

I had a problem with my 750i FTW when I first got it, But they very quickyl resolved it, and it was someone who REALLY knew what they were doing, not some Indian reading from his screen.

[jtypin]

I will not boycott them on this ground,

I had a build gone wrong where I used an OEM 9600GSO, The system failed pretty much. So I decided to return some of the parts. I cannot stand lying so much so I told the rep what happened and why I wanted to return it. I was a bit nervous because after what I told him he had all rights to say No we will not return it. But you know what he said?

I understand what happened and we will be happy to return it ON OUR CHARGE.

You say all you want about EVGA, but that rep made EVGA one of the best companies I have ever seen for customer support.

[grunion]

2 rma's, 2 horrible experiences.

#1
7800GS with the cold bug, No problem EVGA agreed to cross ship a replacement no charge, I loves EVGA.
Now you know that you have to give EVGA your CC info on a cross ship in case of whatever?
So I receive my replacement card in 3 days, I loves EVGA.
Test it, A ok, I loves EVGA.

Send the bad card back, see by tracking that EVGA received it, so the story should end here...not.

Month later I get my CC statement, guess what...yeah that's right a $249 charge from EVGA.

For what you ask...I mistakenly sent the bad card in the replacement cards box.. so the S/N didn't match.
So instead of calling/emailing me they went right on and took my money.
I did eventually get my refund, so I brushed it off.

I bought a couple more EVGA cards, never an issue with them.

#2
Step up a GTX260 for $17, after 3 days of them having my card with no update I started emailing/calling them.
There are issues is what I was told, ok what issues, never ever got an answer.
Couple more days go by, finally get the RMA manager on the phone.
I was pretty short tempered after nearly 2 weeks without an explanation.
He was rude/condescending, I was rude right back...where's my card.
Sorry there were issues, we'll send your card overnight, guess what...they sent the wrong card.


My patience is gone so I ask for my original card back, they can't find it, this was a good card, 730/1566/2200 overclocks.

Somewhere along the line the manager actually said "I don't know what to tell you" That's when I snapped.

He says we'll send you a BNIB SC version, cool.
Guess what, wrong card again.
Anyway I ended up getting the correct card, not BNIB as it arrived in a plain white box with a clamshell with no accessories.

A month of the runaround with nary an explanation.

So they'll not get a 3rd chance.

[Sparky6string]

EVGA just RMAed my card a month ago or so and they weren't even obligated to do so. On the phone they were extremely nice and professional. No I haven't had any problems with them but I'm not so short sighted that I can't see that others have. Sorry to hear about it and hope you guys get it worked out asap.

[88EVGAFTW]

Originally Posted by mr.derp

There isn't any problem with EVGA. Nothing is 100% perfect, and until you are able to prove that they have the worst support out of all the other competing companies, this is just a witch hunt

true, Ive heard lots of bad stories about XFX and ASUS especially, so I dont know why people are targeting EVGA. I didnt get an asus mobo because I ehard from numerous people that they had horrible RMA and Customer Support. A close friend of mine tried to get XFX to RMA his 8800gt for 5 weeks until they finally approved it after he had called numerous times.

[mr.derp]

Originally Posted by AMABFKCUO

true, Ive heard lots of bad stories about XFX and ASUS especially, so I dont know why people are targeting EVGA. I didnt get an asus mobo because I ehard from numerous people that they had horrible RMA and Customer Support. A close friend of mine tried to get XFX to RMA his 8800gt for 5 weeks until they finally approved it after he had called numerous times.

Just remember this one thing. For every bad story told probably 10 people will start talking bad about that company, for every good story maybe 1 or 2 people will talk good about that company. Things can get blown WAY out of proportion when you don't get the entire story.

[zelix]

Originally Posted by grunion

2 rma's, 2 horrible experiences.

#1
7800GS with the cold bug, No problem EVGA agreed to cross ship a replacement no charge, I loves EVGA.
Now you know that you have to give EVGA your CC info on a cross ship in case of whatever?
So I receive my replacement card in 3 days, I loves EVGA.
Test it, A ok, I loves EVGA.

Send the bad card back, see by tracking that EVGA received it, so the story should end here...not.

Month later I get my CC statement, guess what...yeah that's right a $249 charge from EVGA.

For what you ask...I mistakenly sent the bad card in the replacement cards box.. so the S/N didn't match.
So instead of calling/emailing me they went right on and took my money.
I did eventually get my refund, so I brushed it off.

I bought a couple more EVGA cards, never an issue with them.

#2
Step up a GTX260 for $17, after 3 days of them having my card with no update I started emailing/calling them.
There are issues is what I was told, ok what issues, never ever got an answer.
Couple more days go by, finally get the RMA manager on the phone.
I was pretty short tempered after nearly 2 weeks without an explanation.
He was rude/condescending, I was rude right back...where's my card.
Sorry there were issues, we'll send your card overnight, guess what...they sent the wrong card.


My patience is gone so I ask for my original card back, they can't find it, this was a good card, 730/1566/2200 overclocks.

Somewhere along the line the manager actually said "I don't know what to tell you" That's when I snapped.

He says we'll send you a BNIB SC version, cool.
Guess what, wrong card again.
Anyway I ended up getting the correct card, not BNIB as it arrived in a plain white box with a clamshell with no accessories.

A month of the runaround with nary an explanation.

So they'll not get a 3rd chance.

Your first experience is nothing to complain about, you got a new card quick and easy. And you saw they tryed taking some money, you cought them, got it back its all good.

2nd experience... lol that's funny how that screwed that up that bad lol. But it can be good, ive heard a few people here getting better cards.

[ljason8eg]

Originally Posted by zelix

Your first experience is nothing to complain about, you got a new card quick and easy. And you saw they tryed taking some money, you cought them, got it back its all good.

2nd experience... lol that's funny how that screwed that up that bad lol. But it can be good, ive heard a few people here getting better cards.

Its all good? Yeah I guess it's ok for companies to just charge your CC randomly, without any explanation beforehand? Give me a break. That's one of the most dishonest things a company can do to a customer.

I suppose its also OK to send a customer the wrong card, not once but twice? I'm not buying that.

[version2]

I think the wrong approach is being taken here. If you have feedback for EVGA, give it to them, preferably in numbers.

The companies that are really bad will provide absolutely no infrastructure for reporting any sort of feedback. (A has power over B such that A cannot find any infrastructure to complain to A.) I do not believe this is the case with EVGA.

[Jerid]

Originally Posted by mr.derp

there isn't any problem with evga. Nothing is 100% perfect, and until you are able to prove that they have the worst support out of all the other competing companies, this is just a witch hunt.

just remember this one thing for every bad story told probably 10 people will start talking bad about that company, for every good story maybe 1 or 2 people will talk good about that company. things can get blown way out of proportion when you don't get the entire story.

Thank you for having a brain!!!!