Prototypee

Hi, I seem to be having a problem where Whenever I download any type of file from the following Browsers
1. Google Chrome
2. Internet Explorer
3. Fire Fox

The files download to 100% then dissapear off my computer completely.
I have tried doing a search for them, manually check every place they could have went, No luck.

System Specs -
Processor = Intel(R)Core(TM)2 Quad CPU Q6600 @ 2.40GHz 2.39 GHz
RAM 3gb
System type 32 bit operating system

I have heard that this could be because of antivirus software I am currently using :
Eset Smart Security
Along with Spy Bot

If this help, I used to have Norton and AVG both on my computer at one point But I am sure that they are off my computer

Any help would be greatly appreciated!

Edit: I am not 100% Great with computers so if you don't use to much Jargon that would be appreciated haha

TwoCables

Concerning Firefox: when the download has completed, don't close the Downloads window. Instead, right-click on the download in that window. The following options you're given are:

• Open
• Open Containing Folder
• Go to Download Page
• Copy Download Link
• Select All
• Remove From List

"Open" is bolded because that's what will happen if you double-clicked it instead of right-clicking it.

Concerning Internet Explorer:

Just click "Open Folder" when the download is complete. Doing this instead of clicking on "Open" will show you where it was downloaded to.

But no matter which browser you're using, the best possible thing to do in order to prevent this is to make absolutely sure you know where you're downloading the file to. I mean, when I go to save any file, I always make sure that I get to pick the location and then begin the download. If you don't make absolutely sure of where it's being downloaded to, then it has the potential to make finding the file extremely difficult - especially if you don't know the filename.

Now, for some reason, there are times where Firefox will not ask me where I want a file to be downloaded. It will just begin downloading it, and I'll be sitting there like "hey!! wth?! You idiot! Ask me where I want it to be downloaded to!" But thankfully, I can just right-click on it and choose "Open Containing Folder" to see where it went. But it's still annoying. I have Firefox's options set to always ask me first, but it still has its rebellious moments.

In other words, I think the files are still there. They might be somewhere in My Documents, or they could be deep in some Temporary folder somewhere with an obscure filename.

Now, I suppose the obvious question is: "how do I set up Firefox/Internet Explorer to always ask me first?" (I don't use Chrome, so somebody else will have to guide you)

In Firefox

1. Click the Tools menu at the top
2. Choose "Options..."
3. There are 7 tabs on the top. Go to the "Main" tab, which is the first one on the left.
4. In here, there are 3 sections: "Startup", "Downloads" and "Add-ons". We're going to work in the "Downloads" section.
5. Make sure "Show the Downloads window when downloading a file" is checked.
6. Make sure "Close it when all downloads are finished" is unchecked.
7. The next one is obvious: select "Always ask me where to save files"
8. Click OK.

In Internet Explorer 7

1. Click on "Tools" at the top
2. Choose "Internet Options".
3. Go to the "Advanced" tab (the one on the far right).
4. Scroll down a little bit and stop when you see that list of 3 options for "Underline links" (it sticks out)
5. Just above this, you'll see a checkbox called "Notify when downloads complete" (it's the 3rd checkbox above this "Underline links" thing). Make sure it is checked.

This is the best I can do. I hope it's enough so that you will never lose a download again. If they are still disappearing, then we may have a bigger problem, so we'll keep at it until this is working normally.

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Prototypee

Sorry mate, no luck there.
Tried all your options and no luck what so ever.
Thanks for the help though

P.s. I still think it is something to do with my Anti Virus Software.

TwoCables

Hmm. I have NOD32 Antivirus 3.0: perhaps I should install it and see if there's anything in there that might be causing it. Did you go through and customize all of Smart Security's options? Or rather, did you go through each option to make sure it's set up the way you want it? If not, then I believe that it's unlikely related to it for they wouldn't have default settings that do things like this.

For example: there's a setting in NOD32 that isn't selected by default which does something very annoying in Outlook when this option is selected: it changes all Rich Text and HTML e-mails to plain text. Yeah. All of them. I found this out the hard way and it was purely on accident. I mean, I accidentally selected it as I was customizing all of NOD32's options. But this isn't a default option since most people wouldn't want this to happen. I know I didn't like it.

At the very least, you can go through all of Smart Securities options in detail to see if there's anything that might be causing this.

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SgtSpike

You've check My Documents\Downloads, right?

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Sparhawk

Have you tried disabling your antivirus for a short period of time to test?

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Prototypee

I have checked the downloads yes

And I have also tried disabling the antivirus for a while :/

I will go through the options checking them now

superon

When you click a link to download something do you have it set to open the file right away, or save it somewhere?

If you are using Chrome, make sure you open up options -- then "minor tweaks" like so:



Then make sure it is saving where you want and also check the box that says "ask where to save each file before downloading"

And I'm willing to bet that you will find your downloads in a temp folder -- that can be accessed by making sure that "show hidden files and folders" is checked under Folder and Search Options. Then go to C:\users\"your user name"\appdata\local\google\chrome\user data -- and downloads should be somewhere under there-- if you weren't saving them to a specific location.

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