I will start off by saying I have had a bad experience with Corsair in the past. When their first AIO H80 came out, I had to return about ten of them before I received on that didn’t rattle as loud. If you do not know what I am talking about, check out this YouTube link. https://www.youtube.com/watch?v=7Ndk2RU1E5Q You may also Google “h80i rattle” (or any of their models of AIO) to find additional info. Eventually Corsair stopped replying to me and I forever had a H80i that I had to tap every once on the pump in order to make the rattling stop. This should have been a flag for me to never do business with Corsair again. For some reason I had put this out of my mind though when building my latest build. I should have gone with NXZT’s Kracken for my new build. Believe me, lesson learned, and I will never purchase another Corsair product again.
I regrettably purchased the H115i AIO. It looked fine taking it out of the box. I plugged everything in, just didn’t mount it, in my old rig, and one of the fans was not working. When examining the wires, I saw that some of the wires had melted! https://imgur.com/70VYn9z This was issue number one. It wasn't the worse part of the issues though.
In excitement for my CPU to come a week later due to back ordering, I prebuilt everything that I could. I put my motherboard into the case and put on the back plate. I screwed them down all the way that I could using just the force of my hand. I experienced some rattling with the back plate though. https://www.youtube.com/watch?v=c5QWYFNGhT0 I asked two friends who also owned it. They said that they specifically remembered that but I shouldn’t have to worry. I just needed to make sure they were fully screwed in. I stuck my head into the case and I saw that the screws didn’t gone down all the way. In other words, I was able to still see the threads on the double sided screw that mounts your back plate to the pump on the other side of the motherboard. I attempted to unscrew them first because I was sure that I couldn’t twist any harder already. Low and behold it was too late. They were already stripped. I couldn’t remove the screws. I attempted then just to screw them in deeper with a wrench. Couldn’t do that either. I was tilted and knew I wasn’t going to get my new rig online on Monday.
The product was so cheap! Normally you would just grab a pair of plyers and hold the back and you would use your wrench on the front side of the screws. That wasn’t working. I will try to explain why. The back plate has metal holes that you screw into. These metal holes are covered in plastic that is very cheap as well and just turned because they two were stripped after attempting to loosen and tighten.
I called up Corsair and explained the situation completely. I worked with Jason over the phone for exactly 38 minutes. He knew the situation completely. I told him what I had done. He said not to worry and they would cover it. He assured me that the screws shouldn’t have stripped after the first use like this and it should be easy for them to be removed. He also claims this is a rare issue. There are several threads online about it. He proceeded to have me fill out a claim form and asked for additional pictures. I got this message back about an hour later.
I'm sorry to say that Corsair would not be liable to this kind of problem since installation of the product is a responsibility of the customer unless this was done by Corsair. Upon investigating, this issue occur in use of an excessive force resulting the screws and other parts of the bracket inability to be detached. As Corsair warranty policy our warranty does NOT cover accidental or physical wear-and-tear damage. Thank you
I didn’t know Corsair offered an install service! That’s neither here nor there. The product I received was defective if I am not able to unscrew something after the first time of using it. If I repeatedly for a hundred times screwed something in and out, that’s when I expect something to be threaded, after multiple screw ins.
In the process removing these screws, the motherboard is now probably shot and I am out $200, $340 if you include the AIO, and have to wait an extra 3 days for shipping from NewEgg for new parts. I am unwilling to even attempt to put in my CPU into this motherboard because if the stress I had put on it. I know, I am probably anal.
What I would have done differently is go with the Kracken AIO instead of anything from Corsair. That’s number one. After reviewing the YouTube videos of the Kracken AIO, you can see the better quality in the mounting brackets. With that, if you are intending to buy a Corsair AIO, which you shouldn’t do, here is my recommendation. Screw in the screws to the back plate before mounting it to your motherboard. Make sure they screw in and out correctly.
I really hope my failure convinces you from purchasing these terribly poor quality products. Thank you for reading!