Great headset, excellent customer service experience
Pros: Great sound, 7.1 surround works well, very comfortable, excellent customer service
Cons: issues with cable coming loose, inline volume control gets hot
I moved to this headset from my old Grado SR-60's because I needed a microphone, and frankly the Grados made my ears hurt. The build quality is excellent, and the circumaural design is extremely comfortable, I can wear them for hours. While they may not have the bass that my SR-60's had, the range of sound is still excellent, and the 7.1 surround adds to the experience in games like BF3. Microphone is almost too sensitive, I set it to the lowest volume possible and it's working fine. The inline volume controller is very nice, and also allows for muting of the microphone. It does get a little hot, though.
After about 3 months of use, the left speaker started acting up, cutting out and buzzing. I traced the problem to where the cable coming out of the volume control on the headset side. When I manipulated it, I could hear popping and the sound would sometimes come back. I emailed Corsair, and within 24 hours, I had an RMA number, despite no longer having the UPC or packaging. They never even asked. Their RMA center is in Southern California, as am I, so it didn't take long for it to get there, and they immediately sent me a brand new unit, still sealed in packaging. I've never had such a good RMA experience. I just ordered their M90 mouse after my Razer Imperator died, and thanks to this experience, I'm confident that if I have any problems, they'll take care of me.
Overall, the headset is a great buy at $99. Corsair's customer service alone makes it worth the purchase. While it doesn't have the sound quality of Grado or Sennheiser headphones, it's got a mic and is very, very comfortable.
After about 3 months of use, the left speaker started acting up, cutting out and buzzing. I traced the problem to where the cable coming out of the volume control on the headset side. When I manipulated it, I could hear popping and the sound would sometimes come back. I emailed Corsair, and within 24 hours, I had an RMA number, despite no longer having the UPC or packaging. They never even asked. Their RMA center is in Southern California, as am I, so it didn't take long for it to get there, and they immediately sent me a brand new unit, still sealed in packaging. I've never had such a good RMA experience. I just ordered their M90 mouse after my Razer Imperator died, and thanks to this experience, I'm confident that if I have any problems, they'll take care of me.
Overall, the headset is a great buy at $99. Corsair's customer service alone makes it worth the purchase. While it doesn't have the sound quality of Grado or Sennheiser headphones, it's got a mic and is very, very comfortable.
