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A Review On: Logitech's G710+ Mechanical Keyboard

Logitech's G710+ Mechanical Keyboard

Rated # 22 in Keyboards
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Recent Pricing:
Purchased on:
Price paid: $120.00
Thready
Posted · Updated · 6146 Views · 9 Comments

Pros: Brown switches are quiet (personal preference), It has a little volume slider, it is illuminated for nighttime typing

Cons: 3 KEYCAPS BROKE OFF! They broke OFF! They no longer fit on the switch. Do you hear me? They were on the switch, then not on the switch.

Here are some forums and an Internet review I did on Amazon that shows that it was not just me having the problem

http://www.amazon.com/review/RJYEWVQ4BOOWR/ref=cm_cr_pr_viewpnt#RJYEWVQ4BOOWR

http://forums.logitech.com/t5/G-Series-Gaming-Keyboards/G710-broken-keys-from-normal-use-plastic-tops-Where-to-get/td-p/1075449

http://forums.logitech.com/t5/G-Series-Gaming-Keyboards/G710-Keys-cracking-underneath/td-p/1085483

http://forums.techarena.in/hardware-peripherals/1474340.htm

The date of purchase and purchase price are an approximation. I hope thousands of users see this review because I do not want you to have to spend a lot of money on a keyboard, get all excited, show your fried and your dad, and then a year later have the keyboard become unusable. This happened to me. My dad was excited for me that I finally got a keyboard I like. He has arthritis in his hands and I am beginning to develop a bit of pain in my fingers and I am only 28. I need mechanical keyboards because they just feel better on my hand.

Here's the problem. The keycaps broke off. I have pictures of my keycaps. I am going to simply review this product based on my frustration with the keycaps breaking. I will not mention any pros other than it worked for 6 months and the pros I listed above, because the pros are non existent if the board is unusable. If you are into mechanical keyboards then you know how the keycaps fit on. They have a little + shaped slit that fits around the + shaped protrusion on the switch. On the Logitech keyboard I have right in front of me, now serving as an abuse outlet, the molding around the slits broke off on 3 keycaps. That makes the key unusable because it will not depress properly when pressed. I looked online and there were 2 other users on different forums with the same problem. On my Amazon review, a few people responded telling me they had the same problem. Now, if this was just a one time thing that some impurities in the plastic created, then I would be totally forgiving. But, this happened on 3 keys, which means that this must have been either a cheapo solution Logitech used with their OEM, or just a bad batch. But when other people online have the same problem, then it is obvious that it was a cheapo solution for Logitech's OEM to save money. I did not type harder than I usually do on this board. I tend to type a bit harder than most, but anything that is $100 should be able to stand up to my typing. I sent a support ticket into Logitech and their solution was for me to send the entire board back and pay for shipping. They have a 3 year warranty, however, if you give your product a really nice warranty but charge them the shipping costs, then it's as if you didn't even provide a warranty. I am not going to use the warranty for a few reasons. First, it is going to cost me a pretty penny to buy a box, go to the UPS store, and ship this to them with tracking. This is a heavy board. Secondly, why should I spend time and money to have them fix a board with the same parts as they originally made it with? That is like using a dirty bandage to replace a dirty bandage. I had this board for a year. In the first 6 months, the ESC keycap broke, then later the right CTRL keycap broke, and then just a few weeks ago the S keycap broke. So It will work fine if I never need to walk backwards or go to the pause menu.

1 and 1/2 stars for working well for 6 months. I will give it that courtesy.



9 Comments:

Wow, I've never had this issue, and I've had the keyboard for over a year. I have even pulled them off and removed the O-rings without a tool etc.
Most companies don't pay for return shipping. Also, USPS provides boxes with their Priority Mail, and for a medium box for that size it's about $10 to ship it (insurance and tracking is included in the price). Sorry that your keyboard broke in any case.
One can always buy replacement keycaps of higher quality too.
I was going to buy replacement keycaps but you see the bottom row? It is customized by Logitech and I can't find a keycap replacement set that has those same size keys. Also, I do not think I even want the thing anymore. Just having it around reminds me how I hate it and makes me mad knowing they cut corners on build quality and passed the savings onto their shareholders while making us pay the same price.
Bad quality control, which has a chance of happening with every product by every manufacturer - I had a Ducky backlit keyboard where 3 LEDs "burned out" within a first month of usage... My G710+ is still going strong, though, and I had it since the first month they became available, even after removing all of the keys once (using the key puller) for cleaning (just washed them all in the sink with regular liquid soap, dried them and put them back on).
Hm, I would use my warranty and get a replacement. I doubt this will happen again. People were doing pushups on the G710+ at Dreamhack, and it was undamaged.
I am buying a Das Keyboard. I am not really looking for suggestions guys, but thanks anyways. This happened to 3 different keys, and a few other people online had the same problem. I am not going to waste my time with it anymore.
I tested one of the keys that was working, and with my nail, I was able to break the mounting on the underside of the cap.
Same issue here http://imgur.com/a/MSndI , buy the keyboard during a big discount on amazon ( 70€ instead 130€ ) two days later "shift" key just broke, so i check internet and found the same topic as the author , thoushand of people complain there keycaps just broke.. Logitech "pro tech tips" : remove o-ring , so a remove all the ******* 105 o-rings one by one , and now,months later i have 5 broken keycaps : shift,s,alt,5(numpad) and z

Logitech refuse RMA in europe even if theire forum is full of complain