[TGDAILY]Geeksquad getting sue.... - Overclock.net

Fearless · 05-16-08

Quote:

Geek Squad lawsuit opens up with employee confession
Business and Law
By Mark Raby

Monday, May 05, 2008 10:54
Minneapolis (MN) - As a high-profile lawsuit against Best Buy's Geek Squad technical support service gets ready for court, a new employee confession has come through detailing one of the company's more questionable policies.

The lawsuit, filed in Hennepin County, Minnesota, claims that when a computer comes into a Geek Squad center, the employees comb through personal files and sometimes copy lewd or other content over to their own personal flash drive.

According to Minneapolis newspaper The Star Tribune, the lawsuit was filed quickly after an anonymous employee sent a letter to online consumer advocate site The Consumerist. In the letter, the employee wrote, "If you have any interesting pictures of yourself or others on your computer, then they -- will -- be -- found."

Geek Squad says it takes "reasonable precautions to protect against the loss, misuse and unauthorized access of your personal information."

Geek Squad, which is the self-claimed largest computer support company in the country, downplayed the event by saying it was an isolated incident. However, a new employee has come forward confessing a similar action.

William Giffels came forward and said he sought out revealing pictures of a customer who brought in a computer for repairs. He copied the pictures to his flash drive, and then were copied to multiple CDs used in the Geek Squad department of the store.

"It was dumb, and I regret that lapse in judgment. I have placed Best Buy in a precarious position, both legally and 'reputationally,'" said Giffels. Several other people claiming to be Geek Squad employees have quietly admitted to doing the same kind of thing.

Best Buy says it has increased the number of audits it conducts at its Geek Squad locations, but advocates suggest the store needs to completely overhaul its operation. "No matter what investigative protocol Best Buy uses, someone is going to find a way around it," said Consumerist editor Ben Popken to the Star Tribune.

With regard to controversy, though, Best Buy remains defensive. "Our agents only see the data they need to," said Best Buy spokesperson Paula Baldwin.

http://www.tgdaily.com/content/view/37269/118/

LOL!

have an agent put the disc in and push the power button for only $49.95. LOL!

SerenityKill3r · 05-16-08

LMAO at the Wii game

MNiceGuy · 05-16-08

I tell people they can pay me half of what the Geek Squad wants and I'll do the work. Both people are happy in this situation!

Spart · 05-16-08

They let ignorant kids work for them. They should require A+ Certs IMO.

MNiceGuy · 05-16-08

Quote:

Originally Posted by Spart

They let ignorant kids work for them. They should require A+ Certs IMO.

Having worked for Best Buy (not Geek Squad), I am willing to bet they'd rather not spend any more money on their labor than they have to to stay even somewhat competitive.

Fearless · 05-16-08

i swear, everytime i look at that wii game and read that note from the boy, i would laugh my ass off... LOL!

The little boy OWNED the geeks!

Spart · 05-16-08

Quote:

Originally Posted by MNiceGuy

Having worked for Best Buy (not Geek Squad), I am willing to bet they'd rather not spend any more money on their labor than they have to to stay even somewhat competitive.

Hmm well I ironically have my 3rd and final interview Tuesday at Best Buy. I wonder how much they will start me out at. I'll be merchandising starting Part Time then going full time when a spot opens up in a month or so.

Anyway I know for a fact that most of the Geek Squad employees are tards. I helped one get his job. He didn't know crap. I had to "Quiz" him on stuff and tell him the answers on about 80% of them.

AJR · 05-16-08

I don't understand what people don't get; there are honest people in the world, and there are dishonest people. Best Buy has 1000+ stores with 10 Geek Squad Agents per store, likely your gonna have at least 1 or two bad apples outta 10,000+.

Don't get me wrong, the people committing this are out of line and deserve punishment, but you don't burn the company for it.

People act like "How to steal peoples dataz: 101" is a chapter in the Best Buy employee manual

CptBlackBalls · 05-16-08

I dont know about the A+ Cert due to the fact its not worth anything any more. I work for a tech company that doesnt require certifications myself its not that its younger techs it that most people dont have any f#$%ing morals.
I think Peep Squad should stop hiring people who will get a criminal record the people throughout best buy are f%$#ing retarded.

Xovit · 05-16-08

Quote:

Originally Posted by Spart

Hmm well I ironically have my 3rd and final interview Tuesday at Best Buy. I wonder how much they will start me out at. I'll be merchandising starting Part Time then going full time when a spot opens up in a month or so.

Anyway I know for a fact that most of the Geek Squad employees are tards. I helped one get his job. He didn't know crap. I had to "Quiz" him on stuff and tell him the answers on about 80% of them.

Lmao.. I did the same thing. I still can't believe he got the job too, especially when he said his favorite CPU was nVidia. I should be maken that $15 an hour.. Not that I would want to for Geek squad.. Hah.

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[TGDAILY]Geeksquad getting sue....

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