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[WSJ]Sony shuts down PlayStation Network Indefinitely - Page 20

post #191 of 221
I've yet to receive an email from these cretins. Like others have complained and highlighted in the media, it took them a week to even BLOG that there is a possibility of complete identity theft from your PSN account.

I've still not received an email. Hypothetically speaking, I could be out of the country and only checking my email by phone, not watched any news, and not looked at their blog (which I actually don't anyway, I only found out because it was on the news). Now imagine that's my situation for the next few weeks, and I get back to find out someone has cleared out my bank account because they stole my debit card details.

Once again I'm going to point out that this Japanese model of business where consumers (or people being irradiated by the nuclear power plant) are the last to know anything is completely unacceptable outside of Japan. I don't care if the Japanese are happy with that kind of service, but I for one am sick of it. It isn't just Sony.

FYI, I love lots of stuff about Japan before any Japan lovers jump on me. I'm just not blinded so much that I can't see many of their big corporations follow an antiquated business model that only works in Japan. WE ARE NOT JAPAN.
Edited by Takayanagi-Phoenix - 4/28/11 at 5:15am
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post #192 of 221
Quote:
Originally Posted by Takayanagi-Phoenix View Post
I've yet to receive an email from these cretins. Like others have complained and highlighted in the media, it took them a week to even BLOG that there is a possibility of complete identity theft from your PSN account.

I've still not received an email. Hypothetically speaking, I could be out of the country and only checking my email by phone, not watched any news, and not looked at their blog (which I actually don't anyway, I only found out because it was on the news). Now imagine that's my situation for the next few weeks, and I get back to find out someone has cleared out my bank account because they stole my debit card details.

Once again I'm going to point out that this Japanese model of business where consumers (or people being irradiated by the nuclear power plant) are the last to know anything is completely unacceptable outside of Japan. I don't care if the Japanese are happy with that kind of service, but I for one am sick of it. It isn't just Sony.

FYI, I love lots of stuff about Japan before any Japan lovers jump on me. I'm just not blinded so much that I can't see many of their big corporations follow an antiquated business model that only works in Japan. WE ARE NOT JAPAN.

Our corporations are far worse.
    
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post #193 of 221
If a corporation in UK didn't tell customers until a week later like that, they would suffer consequences. In Japan they don't.

I'm not saying business outside Japan is perfect, I'm talking about a specific element of Japanese business that is common, and I do not like. Plenty of others agree with me and it's a common observation from outsiders about how different it is in Japan.
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post #194 of 221
Quote:
Originally Posted by Takayanagi-Phoenix View Post
I've yet to receive an email from these cretins. Like others have complained and highlighted in the media, it took them a week to even BLOG that there is a possibility of complete identity theft from your PSN account.

I've still not received an email. Hypothetically speaking, I could be out of the country and only checking my email by phone, not watched any news, and not looked at their blog (which I actually don't anyway, I only found out because it was on the news). Now imagine that's my situation for the next few weeks, and I get back to find out someone has cleared out my bank account because they stole my debit card details.

Once again I'm going to point out that this Japanese model of business where consumers (or people being irradiated by the nuclear power plant) are the last to know anything is completely unacceptable outside of Japan. I don't care if the Japanese are happy with that kind of service, but I for one am sick of it. It isn't just Sony.

FYI, I love lots of stuff about Japan before any Japan lovers jump on me. I'm just not blinded so much that I can't see many of their big corporations follow an antiquated business model that only works in Japan. WE ARE NOT JAPAN.

While I do think Sony took awhile and that is was wrong not to divulge all the info or at least say something more at first which was totally wrong: Sony claims they didn't know how far the security breach was. They only knew it was there, but they had hired a security firm to conduct a "forensic investigation" and only until they had heard back from them did they release any details.
http://kotaku.com/#!5796027/sony-did...h-until-monday

Can't exactly say I blame them. Would you say,"All of our member info may have been compromised!" only to turn around and say,"False alarm!" Would've been more comforting, yes, but not entirely creditable.
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post #195 of 221
Quote:
Originally Posted by OmegaNemesis28 View Post
While I do think Sony took awhile and that is was wrong not to divulge all the info or at least say something more at first which was totally wrong: Sony claims they didn't know how far the security breach was. They only knew it was there, but they had hired a security firm to conduct a "forensic investigation" and only until they had heard back from them did they release any details.
http://kotaku.com/#!5796027/sony-did...h-until-monday

Can't exactly say I blame them. Would you say,"All of our member info may have been compromised!" only to turn around and say,"False alarm!" Would've been more comforting, yes, but not entirely creditable.

When you have a security breach that is so severe that Sony feels like it has to shutdown the entire network, I bet the 70 million customers would more than appreciate if they are informed after 1 or 2 days of downtime:

a) why is the service down;

b) possible consequences;

And yet, after a week they still can't say for sure if the credit card info has been stolen. Now, according to your logic, if they aren't certain, why stir up the consumers ? That might as well be false alarm, right ?

In these cases, where a company feels it has to shutdown the entire network, it is more than obliged to inform customers, even if it is false alarm. They actually did it now, without concrete proof (or so they say...), didn't they ? Might as well have done it a week earlier.

If this causes financial loss to banks and consumers, I bet Sony is in on a lot of trouble for this delay. Better to take precautionary measures than to wait a week. Admittedly they were trying to see if they could pull off a nice one after a day or two saying "Oh, it was nothing. See ? Our systems are very secure", instead of thinking about the customer.
 
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post #196 of 221
Quote:
Originally Posted by tpi2007 View Post
When you have a security breach that is so severe that Sony feels like it has to shutdown the entire network, I bet the 70 million customers would more than appreciate if they are informed after 1 or 2 days of downtime:

a) why is the service down;

b) possible consequences;

And yet, after a week they still can't say for sure if the credit card info has been stolen. Now, according to your logic, if they aren't certain, why stir up the consumers ? That might as well be false alarm, right ?

In these cases, where a company feels it has to shutdown the entire network, it is more than obliged to inform customers, even if it is false alarm. They actually did it now, without concrete proof (or so they say...), didn't they ? Might as well have done it a week earlier.

If this causes financial loss to banks and consumers, I bet Sony is in on a lot of trouble for this delay. Better to take precautionary measures than to wait a week. Admittedly they were trying to see if they could pull off a nice one after a day or two saying "Oh, it was nothing. See ? Our systems are very secure", instead of thinking about the customer.
umm, it wasnt 1 or 2 days, it was a full week after it was down before they said why they were really down and, oh yea, we let them steal your information...
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post #197 of 221
Quote:
Originally Posted by Blue Destroyer View Post
umm, it wasnt 1 or 2 days, it was a full week after it was down before they said why they were really down and, oh yea, we let them steal your information...

That is what I said. They should have been informed after 1 or 2 days after the network was down, not a week after.
 
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post #198 of 221
Quote:
Originally Posted by Blue Destroyer View Post
umm, it wasnt 1 or 2 days, it was a full week after it was down before they said why they were really down and, oh yea, we let them steal your information...
Lol that's what he was arguing.
post #199 of 221
Quote:
Originally Posted by tpi2007 View Post
That is what I said. They should have been informed after 1 or 2 days after the network was down, not a week after.
ahh, sorry, miss-read your post. np
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post #200 of 221
Wow. Sucks if you bought Portal 2 for PS3 in hopes of using it for PC.
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