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Evga rma

post #1 of 11
Thread Starter 
Well after all most a month of trouble shooting and asking questions why my EVGA card was acting weird, I found out today from EVGA support that the card is bad. So the first step is of the RMA is on the way. Waiting for the approval email.

Anyone care to comment on how this all works. This is my first time RMA.
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post #2 of 11
You box up the card and ship it at your expense, and about 2 weeks later you will get a new card in the mail. That's about it, really.
post #3 of 11
Quote:
Originally Posted by jhaze84 View Post
You box up the card and ship it at your expense, and about 2 weeks later you will get a new card in the mail. That's about it, really.
Unless they find you somehow damaged it, then they may give you a half credit, tell you too bad, or whatever they feel like. They have a way to separate the layers of PCB and have found water damage among other things this way.
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post #4 of 11
I didn't know that Evga gives half credit if they found out you damaged the card.
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post #5 of 11
EVGA is great with there RMA process. For me it usually takes a few days from ship time to receive time, tops a week. Also, you might get an upgrade depending if they have your card in stock too.
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post #6 of 11
Quote:
Originally Posted by Phatal View Post
I didn't know that Evga gives half credit if they found out you damaged the card.
A friend had a radiator leak and killed his card. They separated the PCB layers and said water damage, so we won't replace it, but you now have $100 off of a new one through us.

This is the only reason I found out, otherwise I wouldn't know either.
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post #7 of 11
Quote:
Originally Posted by Phatal View Post
I didn't know that Evga gives half credit if they found out you damaged the card.
Wow, that's pretty nice actually. Better than most companies that would just deny the RMA outright anyway.
post #8 of 11
Thread Starter 
It was nothing I did. Its not water cooled and its just a little over a month old. Stupid me just could not believe it was defective (being a new gpu). I thought it was the mother board , drivers,and even the psu just to small at 650watts. Until I put it in another PC that had 750watts. I should have known it was bad when ever any gpu I used worked but that one. You hear about DOA parts but I never thought it would happen to me.

What is a half credit?
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post #9 of 11
Quote:
Originally Posted by tango bango View Post
It was nothing I did. Its not water cooled and its just a little over a month old. Stupid me just could not believe it was defective (being a new gpu). I thought it was the mother board , drivers,and even the psu just to small at 650watts. Until I put it in another PC that had 750watts. I should have known it was bad when ever any gpu I used worked but that one. You hear about DOA parts but I never thought it would happen to me.

What is a half credit?
I had a PNY 570 that would just power off when in a taxing area of a game that I had to RMA. It was brand new as well.

Half credit is half of what the card cost originally. He paid ~210 for a 460 originally so he got around $100 for the credit.
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post #10 of 11
Thread Starter 
Update here. Got the confirmation for RMA and sent it FEDEX. I didn't notice until I dropped it off at FEDEX I didn't even remove the protective film on the housing...LOL
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My System
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