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Roboform v6 and Firefox 4

Poll Results: How many are willing to file complaint? Multiple Choices Allowed

Poll expired: May 27, 2011 This is a multiple choice poll
  • 60% of voters (3)
    RF Customer willing to file complaint
  • 0% of voters (0)
    RF Customer not willing to file complaint
  • 20% of voters (1)
    RF Customer will be upgrading to v7
  • 0% of voters (0)
    RF Customer MOVING to a different product
  • 20% of voters (1)
    NON RF Customer - There are better products out there!
5 Total Votes  
post #1 of 8
Thread Starter 
Roboform v6 does not work with Firefox 4. Previously licenses to Roboform included lifetime licenses. With Roboform 7 Siber Systems has decided to reneged on their commitment to their loyal customers. I am starting a poll to see how many here are Roboform customers and are willing to sign a digital petition, complain to the BBB, and or join in a class action lawsuit.
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post #2 of 8
Thread Starter 
Bump
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post #3 of 8
Thread Starter 
Wow. I'm surprised that not a lot of people actually use this software. How do you guys keep your sanity with all those password we have to remember?
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post #4 of 8
When I upgraded to Firefox Version 4, I didn't realize Roboform version 6 was not compatible with Firefox 4. I fought for like three hours trying to get the roboform toolbar to expand all the way in firefox 4 thinking it was a glitch. Then I found this forum. I was trying to use the version 7 toolbar with version 6 of roboform and it doesn't work. Now I find out Roboform offers me a "discount" upgrade option. This is bull****. I've had this software since 2007 and purchased on the basis that I wouldn't have to renew my license every year or pay extra for upgrades. Bogus. Roboform can rot in hell. The problem is, I have to upgrade now because I've become dependent on it.
post #5 of 8
Thread Starter 
I feel your pain. I still use RFv6 with 4, but now I use it manually. I use the edit function and drag the username and password over. When I want to use the automatic version I use IE 8. I've complained to them and its no use. I will be putting a claim into the BBB within the next couple of weeks.

Its wrong what they have done to their loyal customers. If they want to charge for a new product then that is fine. But stick to your word instead of sticking it to your loyal customers.

I had a chance to recommend a password management tool to a customer recently and I didn't recommend RF. I pointed them towards KeePass instead.
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post #6 of 8
Have you tried to force Firefox addon compatibility (See "Awesome addons" link in sig and scroll down to bottom of first post)
post #7 of 8
Thread Starter 
Isn't that to make and add-on work with the current version? I need the standalone app to work with FF4. If I'm mistaken then I need to look at that.
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post #8 of 8
What's with this poll above?? 3 respondents, then the poll was closed??? Why?

I am trying to find a class action lawsuit to join against Siber Systems / Roboform for their OUTRAGEOUS breach of contract.

I personally bought about 15-20 licenses from Roboform, based upon their stated policy of lifetime free upgrades,

They notified users of a free download to update to a new version -- as they always had done in the past -- so, like probably almost all users, I clicked on the link to download and install the "update". They did not bother to tell anyone that this "update" we were installing was actually a TRIAL VERSION which would stop working in 30 days, unless we PAID for a new license -- we only discovered that 30 days later when RF stopped working. That is absolutely egregious.

Not only that, their "update" to RF v.7 came out at around the time Mozilla was releasing a new Firefox version 4. After having installed the RF "update", a few days later I installed Firefox 4 -- everything was fine... UNTIL the 30 day trial elapsed and RF 7 stopped working

I now had 15-20 computers on which I had to uninstall RF v.7, in order to reinstall RF v.6.

This was harder than you might think, however, since Siber Systems had crippled the ability of RF7 to export your encrypted password data (which you would need, in order to import it back into RF6).

Even if you had had the good luck or foresight to save your old RF6 data before you installed the "update" to RF7 (which, almost certainly, NOBODY did, since that "update" was presented to us as simply a normal, routine update, like all the updates to new releases that we had been doing for many years -- none of which required making a backup copy of our data prior to performing the update). This basically made it IMPOSSIBLE to recover your password data for re-importation into your re-installed RF6. In the best possible case (if you DID happen to have a backup of your RF6 data made prior to the "update" to RF7), then you still would not be able to retain any of the NEW passwords you had created after having updated to RF7. In other words, at a minimum, you would lose the previous 30 days' worth of new passwords -- in the worst case, you would lose ALL of your password data, accumulated over several YEARS, probably hundreds of passwords.

Fortunately, some clever person figured out a workaround -- laborious and time-consuming -- that would enable you to get your data out of RF7 in a way that would allow you to re-import it into your re-installed RF6. If you were lucky enough to find this workaround, in the course of a desparate internet search for help with the dilemma, then you at least did not lose everything -- although you certainly lost a great deal of time and effort just to get back to where you had been prior to Siber System's announcement of the new "update." I wonder how many users were not lucky enough to have found the workaround, and just resigned themselves to losing all of their password data.

So, now you have gotten the RF7 uninstalled, and reinstalled the RF6, (and possibly you were able to restore your password data). So you are thinking, "Whew! Thank God I managed to get through all of that, now I can resume life as usual, as it was pre-RF7."

WRONG. What you now discover is that unlike RF7, RF6 does NOT work with the Firefox 4 that you upgraded to several days ago. Siber Systems took the trouble to ensure that RF7 would be compatible with the new Firefox, but they did not put any effort into doing so for users of RF6.

Surely Siber Systems saw Firefox 4 as a boon for them -- here was yet another strong incentive to persuade existing Roboform customers to pay for the upgrade to RF7. Either that, or they would have to uninstall their Firefox 4 and go back to using Firefox 3.xx. Of course, Mozilla was no longer providing development effort and support for Firefox 3.xx -- they expected users of their FREE software to migrate to the new version 4.

So now, having installed RF7, then having uninstalled it and reinstalled RF6, we were -- incredibly -- faced now with having to pay for upgrading our RF licences to v7 AFTER ALL (!), and having to now uninstall our re-installed RF6, and re-install RF7!!!

Fortunately, once again, some clever person came up with a laborious and time-consuming workaround that you could do in order to make RF6 work with Firefox 4 -- despite Siber Systems' best efforts to prevent us from doing so. But better to expend this additional ridiculous time and effort, to get things back to working as they had been working for several years, versus actually giving money to Siber Systems after what they have done to us.

So we did it, for all 15-20 computers here. So now, at long, long last, we are back to where we were a few months ago, with our old RF6 happily working with our Firefox 4, and we can get back to life as usual. Until Siber Systems comes up with yet another monkey wrench to throw in the works, to force us to pay them to upgrade our licenses to RF7. Even if Siber Systems can't come up with a way to do that, we are still faced with the reality that Firefox will continue to evolve, and this evolution may eventually include changes that will make it impossible for our (increasingly aging and obsolete) RF6 to work with it. It is likely that at some future time, we will again be stuck with the dilemma of a non-functional RF6.

At least by getting things back to working again for now, we have bought ourselves some time to evaluate alternatives to Roboform, so we will likely be able to decide on a different password management product and make an orderly migration to it.

In the meantime, I just want to sue Siber Systems back into the stone age -- or at least into utter bankruptcy.

So -- back to my original question -- WHERE IS THE CLASS ACTION LAWSUIT THAT WE CAN JOIN AGAINST SIBER SYSTEMS?????

Surely there are lawyers out there who have been screwed by Siber Systems just like the rest of us, who have the ability to put together such a lawsuit?

Please, anybody with knowledge of such, publicize it as much as you can so the rest of us will find out about it.
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