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Some RMAing questions

post #1 of 3
Thread Starter 
I purchased my sig build from PCCG recently, put it together and it froze at the post screen. Isolated the components I concluded it was the Mobo (GA-790XT USB3)

Do they have to reimburse return postage?

And since they no longer stock that particular Mobo do they need to refund the money I paid?
My computer
(13 items)
 
  
CPUMotherboardGraphicsRAM
1055t Gigabyte GA-790XT-USB3 ASUS 6950 2GB Corsair 1600Mhz (2x2GB) DDR3 
Hard DriveOptical DriveOSPower
Samsung Spinpoint F3 1TB Lite-on DVD-RW Windows 7 64bit Antec Earth Watts 650W 
Case
CM 690 II Advanced 
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My computer
(13 items)
 
  
CPUMotherboardGraphicsRAM
1055t Gigabyte GA-790XT-USB3 ASUS 6950 2GB Corsair 1600Mhz (2x2GB) DDR3 
Hard DriveOptical DriveOSPower
Samsung Spinpoint F3 1TB Lite-on DVD-RW Windows 7 64bit Antec Earth Watts 650W 
Case
CM 690 II Advanced 
  hide details  
Reply
post #2 of 3
Nope, you'll have to pay all the postage costs to send it back to PCCG. It sucks, I know, but at least it's cheaper than buying a new board.

Since they don't stock it, they'll give you one of equal value/performance (if it exists) or a refund, yes.
Project 4
(13 items)
 
  
CPUMotherboardGraphicsRAM
i5 750 Lynnfield @ 4.4 GHz, 1.41v EVGA P55 SLi (132-LF-E655-KR) - A72 BIOS EVGA GeForce GTX 680 4GB G.Skill Ripjaws @ 9-9-9-24, 1.51V 
Hard DriveOptical DriveOSMonitor
80GB Intel X25-M SSD + 500GB WD + 2TB Samsung F3 Samsung Super Writemaster DVD+-R Windows 7 Ultimate Edition Samsung SyncMaster 2433 24" 
KeyboardPowerCaseMouse
Logitech G15 Corsair TX750 750W Corsair Obsidian 800D + Scythe Kaze Master Ace Razer Deathadder Respawn - Black 
Mouse Pad
Steelseries QcK Medium - Black 
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Reply
Project 4
(13 items)
 
  
CPUMotherboardGraphicsRAM
i5 750 Lynnfield @ 4.4 GHz, 1.41v EVGA P55 SLi (132-LF-E655-KR) - A72 BIOS EVGA GeForce GTX 680 4GB G.Skill Ripjaws @ 9-9-9-24, 1.51V 
Hard DriveOptical DriveOSMonitor
80GB Intel X25-M SSD + 500GB WD + 2TB Samsung F3 Samsung Super Writemaster DVD+-R Windows 7 Ultimate Edition Samsung SyncMaster 2433 24" 
KeyboardPowerCaseMouse
Logitech G15 Corsair TX750 750W Corsair Obsidian 800D + Scythe Kaze Master Ace Razer Deathadder Respawn - Black 
Mouse Pad
Steelseries QcK Medium - Black 
  hide details  
Reply
post #3 of 3
Thread Starter 
Cheers.
How about postage when they return the refunded board?
My computer
(13 items)
 
  
CPUMotherboardGraphicsRAM
1055t Gigabyte GA-790XT-USB3 ASUS 6950 2GB Corsair 1600Mhz (2x2GB) DDR3 
Hard DriveOptical DriveOSPower
Samsung Spinpoint F3 1TB Lite-on DVD-RW Windows 7 64bit Antec Earth Watts 650W 
Case
CM 690 II Advanced 
  hide details  
Reply
My computer
(13 items)
 
  
CPUMotherboardGraphicsRAM
1055t Gigabyte GA-790XT-USB3 ASUS 6950 2GB Corsair 1600Mhz (2x2GB) DDR3 
Hard DriveOptical DriveOSPower
Samsung Spinpoint F3 1TB Lite-on DVD-RW Windows 7 64bit Antec Earth Watts 650W 
Case
CM 690 II Advanced 
  hide details  
Reply
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