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Asus P8P67 Pro - Bent Pin?? - Page 3

post #21 of 33
This is far from the first time i have heared ocuk totally refuse to acknowledge bent cpu pins, I hope you get your way as this is totally wrong, And exactly why i went elsewhere when i blew 2k on my rig and will continue to avoid them, They are not only overpriced but how people can say they have exellent customer service over the other main pc parts suppliers "cough" "aria pc" is beyond me!

Ok some may accidentaly bend the pins and try to pull a fast one, But for ocuk to treat everyone like this is wrong end of!/

Keep us informed with your progress
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post #22 of 33
Thread Starter 
Wont hear anything now until next week I think. If they still say no and I don't have a response from Asus I've been told by the Consumer Rights UK I can call my credit card company and talk to them and force a refund or claim like insurance using the Sale of goods act 1979 and section 75 Consumer Act 1974.
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post #23 of 33
Hope you get this resolved.

Saw a bent pin on a B3 p8p67, slightly worse than your case, about 3 weeks ago. Straight out of the box the pin was raised about twice its height straight up.

Asus wouldn't have any of it and the board had to be replaced at the cost of the buyer at the retailer.
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post #24 of 33
W.T.F. is going on with ASUS? Is this happening because every motherboard manufacturer is rushing for all their B3 products sending back out to the market? I never heard of this happening from Giga, MSI or ASrock B3 boards.

I bought an EVO, got it tuesday, opened the box but have not remove the motherboard from the static wrapping yet. I just hope that I don't have any bent pins on my CPU socket or else I will go ballistic. This is actually the 3rd time a fellow OCer received an ASUS board with bent pin/s.

Are they(ASUS) skipping QA for these boards now?
post #25 of 33
Thread Starter 
The response from Asus...

Dear Valued Customer,

Thank you for contacting ASUS Customer Service.

Hello,

Generally, the motherboard products don't have sealing tapes on the packaging. Apart from that, the motherboard should be brand new and work normally. For your situation, if the motherboard is damaged on arrival, you will need to contact the retailer for a further check.

I'm assuming they did not read my email properly as I did say OCUK told me were to go!!

Seriously for the single pin to be where it is after looking at it through a magnifying glass it would have to done with tweezers or something. How anybody can just say no probs user error is crazy!!

Time to wait for OCUK response and decide on next step.
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post #26 of 33
Quote:
Originally Posted by DeaDLocK View Post
The response from Asus...

Dear Valued Customer,

Thank you for contacting ASUS Customer Service.

Hello,

Generally, the motherboard products don't have sealing tapes on the packaging. Apart from that, the motherboard should be brand new and work normally. For your situation, if the motherboard is damaged on arrival, you will need to contact the retailer for a further check.

I'm assuming they did not read my email properly as I did say OCUK told me were to go!!

Seriously for the single pin to be where it is after looking at it through a magnifying glass it would have to done with tweezers or something. How anybody can just say no probs user error is crazy!!

Time to wait for OCUK response and decide on next step.
Some monkey at asus probably hit the "auto responce email" button for your particular question.

I hate this! either the retailer blame the manufacturer or the manufacturer blame the retailer
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post #27 of 33
Thread Starter 
I had planned on getting it all up and running for a long weekend of gaming as I have sold my old parts already so don't have a PC now so Im using iPhone, and for gaming my PS3 which of course we cant play MP!!

Bloody annoying and down right stupid!

I'm gonna fight this and make them replace it!! Its obvious not user error and is a manufacturing fault that some how made it past the QC.
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post #28 of 33
WOW so ocuk is still being a prick about it. Hit them with the sales of goods act and how did you pay CC or debit?

Quote:
The most important obligations that the seller owes to the buyer are laid down in the Sale of Goods Act 1979 as amended by the Sale and Supply of Goods Act 1994 and the Sale and Supply of Goods to Consumers Regulations 2002. These obligations are as follows:-

- The seller owns the goods and has the right to sell them. For example, if the goods are stolen then they are still the property of the original owner. They will not become your property.

- The goods are of satisfactory quality. This means that goods should meet the standard that a reasonable person would regard as satisfactory, taking into account any description, price and other relevant circumstances which might include : -
- Appearance and finish
- Freedom from minor defects
- Safety
- Durability.

- The goods must be as described. If any description is applied to the goods on packaging, in an advert or verbally by the seller, the goods must match that description. For example, if the colour or size of an item is stated on the packet then goods inside must be of that colour or size.

- The goods must be fit for their purpose. The goods must be fit for all the purposes for which they are normally supplied and, in addition, if you bought the goods for a specific purpose and made that purpose known to the seller then the goods must be suitable for that purpose. For example, if a shop says a particular paint is suitable for outdoor use, then it should be.

**THESE ARE YOUR STATUTORY RIGHTS AND CANNOT BE TAKEN AWAY**
[SOURCE]

Hope that helps
Edited by munaim1 - 4/29/11 at 8:37am
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post #29 of 33
Good luck getting through to OCUK, I've bought gear from them twice in the past, and both times one of the items needed an RMA, which they were pretty difficult about...

As others have said though, if it looks like they're not going to refund/replace it (which they should), it would probably be a 60 second job to unbend it. It doesn't look too bad, and as long as it's approximately in the right area and the right height (or even slightly higher) it should work fine (it may work fine as is).

I accidentally bent a group of pins on my old 775 board, moved most of them back into place, snapped 2 of them off, and it still worked!
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post #30 of 33
Thread Starter 
Quote:
Originally Posted by munaim1 View Post
WOW so ocuk is still being a prick about it. Hit them with the sales of goods act and how did you pay CC or debit?



[SOURCE]

Hope that helps
Already hit them with sales of goods act but due to bank holiday till Tuesday I doubt I will here anything. But I wont let it rest!! Not my fault its fubar so they should take it back and take it up with Asus and give me a replacement.
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