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Asus P8P67 Pro - Bent Pin?? - Page 4

post #31 of 33
If they won't acknowledge your refund or replacement, Make a youtube Video =]

Today's consumers have so much power considering we can now use the internet to distribute our experiences with retailers and businesses_ I bet OCUK could/will lose potential customers due to your experience_

The power of media =] we as consumers are in control now_ For instance like the United broke my guitar video on youtube that influence the lost of 180 million dollars (as my sources tells me) in United airline shares.

Don't you just love youtube =] and Goodluck with your ordeal
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post #32 of 33
Thread Starter 
The lame OCUK response...

Quote:
Dear Sir,

Bent pins is not covered under warranty and the bent pins are never found on new motherboards as they are quality checked before they leave the manufacturer and we do not check them when they arrive with us.
If possible can you provide me the 6 digit number on the stock label for the motherboard so I can look into the history of the motherboard and see if their is anything I can do for you.

Regards,

Rob Gould
The bit in bold is a bold statement from OCUK! My response was...

Quote:
Hi Rob

The number is REMOVED.

I understand your response is "Motherboards are quality checked at manufacturer, and you do not check them when you receive them"
BUT... As you do not check them you can NOT prove it was not damaged when it left the manufacturer, it is quite clear items can and
do make it out into general use with damage.

I find it appalling this can and does happen, and that you expect me to just let near on £125 go down the drain!!

I look forward to your response and solution to the faulty hardware.

Kind regards


As Rob himself said they dont check the motherboards so they can not prove either way so under the Sales of goods act
it's a stale mate but the law should be on my side.

I have asked the advice of some academics at the Uni I work at and also have started a claim under Section 75 Consumer Credit Act through my Credit Card company.

Nothing says I can't take both routes with trying to get sorted and nothing states I can't contact the CCC first or while I'm chasing OCUK.

So I await the response to this email which will all be put with my S75 claim to prove OCUK did nothing to help settle the dispute.


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post #33 of 33
Thread Starter 
Strange twist!

I got mobo out to take some better pics to go with my complaint and guess what the bent pin is no longer bent?!

I got magnifying glass and checked and sure enough all pins are as they should be... ***!!

So system is built and working as of 40 mins ago!! Happy but look like a fool!! So tomorrow I will contact OCUK and tell them. I still think they could gave handled it better, rather than trying to fob me off.

Crazy world!!


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C300 64GB SSD + WD Black 1TB + WD Black 2TB LiteOn BD-ROM Drive H100 Windows 7 X64 
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HannsG HS233H3B 23" Microsoft X6 HX650 Carbide 500R Black 
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