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BSOD loop on Dell studio laptop

post #1 of 3
Thread Starter 
So, my wife's computer started looping BSOD restarts this morning when she tried to turn it on.

It's running Windows Vista home premium x64.

It will load up to the point where Vista splash screen appears, then it will show the "configuring update 3 of 3, 0/100%" and then get the blue screen. Error ends in 07E.

I've tried starting in safe mode and loading a system restore point, but that fails, giving me an error saying it could not complete the restore. I've ran a quick system diagnostic using the built in tool w/ no errors. I did try to look at the programs / features to uninstall the new updates that it seems to be having trouble with, however only 2 of them show up and I can't uninstall either.

It does have a separate partition of hard drive labled Recovery with 4.7-ish gb of data on it. I'm not sure how to use that though.

Any help? I do have the system discs and could just re-format / re-install, but would like to see about fixing the problem first.
Sandy Bridge I
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Sandy Bridge I
(13 items)
 
  
CPUMotherboardGraphicsRAM
i7 - 2600k Asus P8P67 Pro EVGA SC GTX 570 8gb G. Skill 1600mhz 
Hard DriveOptical DriveOSMonitor
Crucial c300 128gb SSD + WD 1tb Asus 24x DVD Win7 64 Samsung 23" HD LCD 
PowerCase
Corsair 850HX Corsair 600T 
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post #2 of 3
Check the Dell website for a manual for your laptop. It will possibly tell you how to use that partition. But it probably is just there to help you reinstall Windows.

If you're not able to get into Safe Mode and it's still BSOD'ing. You're most likely SOL. I had the same problem a while back. It wasn't fun. I'd say just make a bootable linux USB drive and go in and grab all the stuff that she needs. (Documents, files etc.) and then do a clean install with Windows even though it will be a PITA with all the security updates etc.
post #3 of 3
Thread Starter 
I CAN get in using safe mode, but not sure what else to try when I'm in there. She was able to get all her data that she wants so a reinstall isn't a major issue, just trying to avoid it if possible.
Sandy Bridge I
(13 items)
 
  
CPUMotherboardGraphicsRAM
i7 - 2600k Asus P8P67 Pro EVGA SC GTX 570 8gb G. Skill 1600mhz 
Hard DriveOptical DriveOSMonitor
Crucial c300 128gb SSD + WD 1tb Asus 24x DVD Win7 64 Samsung 23" HD LCD 
PowerCase
Corsair 850HX Corsair 600T 
  hide details  
Reply
Sandy Bridge I
(13 items)
 
  
CPUMotherboardGraphicsRAM
i7 - 2600k Asus P8P67 Pro EVGA SC GTX 570 8gb G. Skill 1600mhz 
Hard DriveOptical DriveOSMonitor
Crucial c300 128gb SSD + WD 1tb Asus 24x DVD Win7 64 Samsung 23" HD LCD 
PowerCase
Corsair 850HX Corsair 600T 
  hide details  
Reply
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