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Droid Exploded - Need New Phone

post #1 of 12
Thread Starter 
I'm so mad!

I was browsing the web on my original Droid yesterday when all of a sudden, I got a text message, the screen flickered, and then smoke started coming out of the back of the phone.

I went to the Verizon store today and the guy there basically told me I'm screwed and I need to buy a new phone.

The thing that really pisses me off about this whole thing is that I was only three months away from my scheduled upgrade. I was planning on getting the Droid Bionic when it came out, but I guess that's not going to happen now.

What should I do? I've heard good things about the HTC Thunderbolt...

EDIT: Does anybody know if the Bionic is coming out anytime soon? I might be able to go a week or two without a phone if I have to.
Edited by jfiaff - 4/28/11 at 11:28am
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post #2 of 12
Wow I didn't know phones could explode. You should be able to sue, since it could've marred your hands or cause a fire.
post #3 of 12
Surely it's under warranty still?

Depending on how worth it is to you, and how much more you'd have to pay for a phone now, you could just use a lame voice-only phone for a couple months until your contract renewal, and then get the latest and greatest phone out then, with your renewal.
    
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post #4 of 12
Thread Starter 
Quote:
Originally Posted by Cacophony View Post
Wow I didn't know phones could explode. You should be able to sue, since it could've marred your hands or cause a fire.
I probably would have a pretty decent case. To be perfectly honest though, I could sue a lot of people for a lot of things. It's just not worth the time and money.

Plus I'm only 17 years old.

Although both of my parents are lawyers. Hehehe...



Quote:
Originally Posted by guyladouche View Post
Surely it's under warranty still?

Depending on how worth it is to you, and how much more you'd have to pay for a phone now, you could just use a lame voice-only phone for a couple months until your contract renewal, and then get the latest and greatest phone out then, with your renewal.
Sadly the warranty only lasts a year.

That's definitely a possibility....
Edited by jfiaff - 4/28/11 at 11:36am
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post #5 of 12
Quote:
Originally Posted by jfiaff View Post
I probably would have a pretty decent case. To be perfectly honest though, I could sue a lot of people for a lot of things. It's just not worth the time and money.

Plus I'm only 17 years old.

Although both of my parents are lawyers. Hehehe...





Sadly the warranty only lasts a year.

That's definitely a possibility....
Don't bother sueing, its motorola...your not the first person to think of that idea. OP, are you a rom flasher or a person who keeps their phone stock?
post #6 of 12
Thread Starter 
I'm speaking with Motorola support now. Hopefully they'll be a bit more reasonable than the Verizon people.
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post #7 of 12
Thread Starter 
Quote:
Originally Posted by KBcobra View Post
Don't bother sueing, its motorola...your not the first person to think of that idea. OP, are you a rom flasher or a person who keeps their phone stock?
I never used anything but the stock rom.
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post #8 of 12
I have the EVO 4G and I love it except the battery life. Its pretty much identical to the thunderbolt hardware wise
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post #9 of 12
Thread Starter 
I just ended the live chat with Moto tech support. I'm not really sure what to make of their response.

"We will priorities they incident for you this will be recording and will be manage accordingly"
I thought I selected English...


Back to the point: They told me their legal reps would contact me within the next few hours.
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post #10 of 12
You did select English, apparently Motorola didn't.

That said, Moto has been pretty good at accepting returns which Verizon stores refuse. But if the lawyers are going to be calling you back, I strongly suggest that you take pictures of the damaged device (you should have done this the minute it happened) and make absolutely sure that there is nothing you could have done to the phone to cause it to explode (like dropping it in water).
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