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asus RMA issues...

post #1 of 19
Thread Starter 
I will never ever buy from Asus again. I really love the products they have but after today i am done. I sent in my wifes motherboard for RMA and the package was damaged in what looks like their receiving department. They want me to pay $98 to repair an M3N72-D motherboard. This makes me lose any trust in them and i am no longer going to buy my 27inch monitor, 6950 or rampageIII mobo from them... Just curious if anyone else has had issues like this with Asus RMA?

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post #2 of 19
That should be a USPS claim.
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post #3 of 19
Thread Starter 
I have had to do claims with them before.. all they will tell me is sorry call Asus make them take care of it because if it was USPS that damaged it it would have been returned to sender blah blah blah.... I have been through BS like this with them.
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post #4 of 19
Quote:
Originally Posted by Triscuit View Post
I have had to do claims with them before.. all they will tell me is sorry call Asus make them take care of it because if it was USPS that damaged it it would have been returned to sender blah blah blah.... I have been through BS like this with them.
i had a haf 932 i got from a user on here. thing was banged up so bad and plastic pieces were broken. Took 4 days for usps to have a check for $220 in my hand. My pny 570 is a little different. was accidentilly only insured for $100 and broken in half..they still havent responded back about where my $ is. USPS is, generally, pretty easy to work with. There is no way they would tell him to deal with asus. He has a huge company that has pics of the "Shipping" damage, really easy to file a claim.
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post #5 of 19
Thread Starter 
Quote:
Originally Posted by Blue Destroyer View Post
i had a haf 932 i got from a user on here. thing was banged up so bad and plastic pieces were broken. Took 4 days for usps to have a check for $220 in my hand. My pny 570 is a little different. was accidentilly only insured for $100 and broken in half..they still havent responded back about where my $ is. USPS is, generally, pretty easy to work with. There is no way they would tell him to deal with asus. He has a huge company that has pics of the "Shipping" damage, really easy to file a claim.
lol I am the one that posted this thread . the package was not insured/offered to be insured so i didn't think of it.
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post #6 of 19
OK, please tell me you insured the package.

If you did not, then consider this a good lesson learned.

Edit: I see you didn't insure it. Well doesn't matter who damaged it, you should have insured it. Looks like you have to eat this one, sorry.

I always insure my packages, especially when dealing with members here.
post #7 of 19
Quote:
Originally Posted by Triscuit View Post
lol I am the one that posted this thread . the package was not insured/offered to be insured so i didn't think of it.

That was a bad choice.

With insurance I've been reimbursed right there in my local PO.
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post #8 of 19
Quote:
Originally Posted by Triscuit View Post
lol I am the one that posted this thread . the package was not insured/offered to be insured so i didn't think of it.
Yea sorry, i missed that somehow. Sorry for your loss. best bet is to raise a fuss with asus. tell them even usps tells you that if it was damaged by them it would have been RTS and not given to asus. you atleast have some leg to stand on.
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post #9 of 19
Thread Starter 
Quote:
Originally Posted by Blue Destroyer View Post
Yea sorry, i missed that somehow. Sorry for your loss. best bet is to raise a fuss with asus. tell them even usps tells you that if it was damaged by them it would have been RTS and not given to asus. you atleast have some leg to stand on.
I have tried and will try again. Talked to 3 people at Asus... even a supervisor was being totally rude and a smart *** to me..
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post #10 of 19
It still puzzles me why people think asus is so great.
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