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Oh thank you Corsair Customer Service!!

post #1 of 4
Thread Starter 
So my HD's have been acting funky in my Corsair 800D as of late. My 500GB stopped working and kept freezing, thought oh crap it's dying! Threw it in my server system and hasn't hiccuped since. Then my game drive started doing it and then I was all like hmmmmmmmmmmmmmmmmmmmmmmmmmm. Swapped it to a different bay...oh guess what....that bay was the one my 500 was in and didn't work, lets try another...oh look it works now.

Then...and THEN recently like last week my main OS gave me a boot error, couldn't get it to work. Swapped to one of the last bays I haven't used and to my amusement...it worked.

So that lead me to believe the back panels cicruit board things were going bad. So I sent Corsair a nice email about it and they sent back an email and told me to tell that guy what happened and include all my info. So I did, didn't hear anything for a couple days then got an email saying they sent me a brand new one.

Well I got this in, SATA 6gb/s replacement board!!





Goes to show you, if you aren't a jerk to customer service, as if they were ever the reason for your problems to begin with, they WILL help you. Same way I got wal*mart to give me a 4g 8gb itouch for free lol.
Hobbes
(16 items)
 
  
CPUMotherboardGraphicsRAM
Intel I7 4790K GA-Z97X-SOC Gigabyte GTX 1080 Gaming Samsung MV-3V4G3D/US 16GB 
Hard DriveCoolingOSKeyboard
Samsung 850 EVO 250GB EK Predator 240mm Windows 7 x64 Das Keyboard 4 Professional CherryMX Blue 
PowerCaseMouseAudio
Seasonic X750 Gold Corsair Carbide Air 540 Logitech G900 Schiit Bifrost Uber W/ USB Gen 2 DAC 
AudioAudioAudioAudio
Schiit Asgard 2 Headphone Amp Audioengine N22 Speaker Amp AudioQuest Nighthawk Audioengine P4 Monitors. 
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Hobbes
(16 items)
 
  
CPUMotherboardGraphicsRAM
Intel I7 4790K GA-Z97X-SOC Gigabyte GTX 1080 Gaming Samsung MV-3V4G3D/US 16GB 
Hard DriveCoolingOSKeyboard
Samsung 850 EVO 250GB EK Predator 240mm Windows 7 x64 Das Keyboard 4 Professional CherryMX Blue 
PowerCaseMouseAudio
Seasonic X750 Gold Corsair Carbide Air 540 Logitech G900 Schiit Bifrost Uber W/ USB Gen 2 DAC 
AudioAudioAudioAudio
Schiit Asgard 2 Headphone Amp Audioengine N22 Speaker Amp AudioQuest Nighthawk Audioengine P4 Monitors. 
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post #2 of 4
I kindly asked corsair where I could find the grommets from the 800d and how much they would cost. Never said anything about owning a case, or what I needed them for, and they asked me what my address was, and sent me free grommets.
post #3 of 4


As a person who used to work both customer service and phones, pleasant and level headed customers are much better to work with and trust me, the employee on the other side of the phone will be on your side and work harder for you. No quicker way to get crappy service and have the employee stick to protocol by being a jerk.

I have that back panel and like it. It's nice that you only need one power connector instead of individual ones.
Goliath
(14 items)
 
  
CPUMotherboardGraphicsRAM
Intel I7-980x GigaByte GA-X58A-UD3R MSI GTX 1070 Quicksilver  Corsair Dominator 12GB 
Hard DriveOptical DriveCoolingOS
Samsung 840 Pro (256GB) - 2x Samsung F3 (1TB) LG BH10LS30K Corsair H100i Windows 10 Home (64bit) 
MonitorPowerCase
Samsung BX2235 Corsair HX1000i Corsair 800D 
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Goliath
(14 items)
 
  
CPUMotherboardGraphicsRAM
Intel I7-980x GigaByte GA-X58A-UD3R MSI GTX 1070 Quicksilver  Corsair Dominator 12GB 
Hard DriveOptical DriveCoolingOS
Samsung 840 Pro (256GB) - 2x Samsung F3 (1TB) LG BH10LS30K Corsair H100i Windows 10 Home (64bit) 
MonitorPowerCase
Samsung BX2235 Corsair HX1000i Corsair 800D 
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post #4 of 4
I can't rate Corsairs customer service high enough!
Crossfire Rig
(13 items)
 
  
CPUMotherboardGraphicsRAM
AMD Phenom II 1100t Asus Crosshair IV Formula XFX HD 6970 x2 in Crossfire Corsair Vengeance (4x4GB @ 1600Mhz) 
Hard DriveOptical DriveOSMonitor
120GB Vertex 3 x2 in Raid 0 & Samsung SP F3 Sony DVD Rewriter Windows 7 Ultimate 64-bit Samsung Syncmaster 22" & Samsung 32" LED Tv 
KeyboardPowerCaseMouse
Zboard Corsair AX850w Corsair 600t Rapoo V3 
Mouse Pad
Steelseries cloth pad 
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Crossfire Rig
(13 items)
 
  
CPUMotherboardGraphicsRAM
AMD Phenom II 1100t Asus Crosshair IV Formula XFX HD 6970 x2 in Crossfire Corsair Vengeance (4x4GB @ 1600Mhz) 
Hard DriveOptical DriveOSMonitor
120GB Vertex 3 x2 in Raid 0 & Samsung SP F3 Sony DVD Rewriter Windows 7 Ultimate 64-bit Samsung Syncmaster 22" & Samsung 32" LED Tv 
KeyboardPowerCaseMouse
Zboard Corsair AX850w Corsair 600t Rapoo V3 
Mouse Pad
Steelseries cloth pad 
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