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[Officia]l ASUS ROG Maximus IV GENE-Z68 & Z68(Gen3) Owners Club - Page 515

post #5141 of 7108
I am having a problem where only after the PC has been on more than 24 hours windows will "freeze" in a very bizarre manner. I have run windows memory diagnostic over night and it found no problem. I have also disabled all overclocking. I have also installed all of the latest drivers and updates. I believe the motherboard may be defective, a brand new gene z gen 3 that i just built up.

Let me describe the freeze: i have only observed this behavior after the computer has been on for 24-48 hours. Everything will be working fine and then suddenly links on a browser wont work at all. Then i will try to open task manager, which will not open. I can try to open apps from the start menu, but they flash for a second, and then disappear without opening. After i have tried to open several apps, explorer will freeze.

What is strange is that i can still move the mouse. I can still hear sound in the background. The numbers and animations on my widgets continue to work fine. But everything is locked up. There is no hint of the problem in the logs and since i cannot open task manager, i cannot troubleshoot individual programs.

Pushing the reset button is my oly option, and the computer reboots fine and then continues to work fine for 24-48 hours until the next freeze.

The bottom line is that my last system was stable 24/7 for months at a time, and this new asus based system can barely make it for a day or two without a restart! Not very encouraging!

Any advice or help is greatly appreciated. Otherwise i plan to return the board to newegg for a refund and get something else.
post #5142 of 7108
Quote:
Originally Posted by gazorp View Post

I am having a problem where only after the PC has been on more than 24 hours windows will "freeze" in a very bizarre manner. I have run windows memory diagnostic over night and it found no problem. I have also disabled all overclocking. I have also installed all of the latest drivers and updates. I believe the motherboard may be defective, a brand new gene z gen 3 that i just built up.
Let me describe the freeze: i have only observed this behavior after the computer has been on for 24-48 hours. Everything will be working fine and then suddenly links on a browser wont work at all. Then i will try to open task manager, which will not open. I can try to open apps from the start menu, but they flash for a second, and then disappear without opening. After i have tried to open several apps, explorer will freeze.
What is strange is that i can still move the mouse. I can still hear sound in the background. The numbers and animations on my widgets continue to work fine. But everything is locked up. There is no hint of the problem in the logs and since i cannot open task manager, i cannot troubleshoot individual programs.
Pushing the reset button is my oly option, and the computer reboots fine and then continues to work fine for 24-48 hours until the next freeze.
The bottom line is that my last system was stable 24/7 for months at a time, and this new asus based system can barely make it for a day or two without a restart! Not very encouraging!
Any advice or help is greatly appreciated. Otherwise i plan to return the board to newegg for a refund and get something else.

Hmm this one sounds odd. I would try running a couple of diagnostics. Can you give us some details on the other parts in the rig? HD ram video card psu ect? Before you RMA the board I would try contacting Raja over on Asus boards can find a link in the OP. Maybe we can help with more information.
    
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post #5143 of 7108
Quote:
Originally Posted by scorpiontsi View Post

Hmm this one sounds odd. I would try running a couple of diagnostics. Can you give us some details on the other parts in the rig? HD ram video card psu ect? Before you RMA the board I would try contacting Raja over on Asus boards can find a link in the OP. Maybe we can help with more information.

I have 4x4gb 1600 ram g skill ripjaw. configured XMP in bios.

CPU is 2500k at stock clock.

I have 2 x 6950 in crossfire, intel video is disabled.

Power is antec 750W high current gamer.

My storage is 2 x 160gb intel 320 series ssd in raid 0. 2TB external HDD.

DVD burner, card reader installed.

Silverstone tj-08 case.

Windows 7 pro x64 sp1 all updates w/ security essentials and malwarebytes.


I am no stranger to computers or overclocking. This problem is proving to be almost impossible to diagnose though.

My 5 year old qx6700 socket 775 was rock stable 24x7 overclocket to 3.4Ghz. I used the same video cards i have in the new system. I actually went from tri fire to bi fire in the "cross-grade" (I can't really call it an upgrade yet until it's stable)

Thanks for the help friends!
Edited by gazorp - 1/25/12 at 2:32pm
post #5144 of 7108
Thread Starter 

Sounds more Software / Drivers issue based than HARDWARE based to me ? I'd send a PM to Raja@Asus and see if he has any helpful ideas.

When you did up your system ... did you do a CLEAN install of Windows ? or did you try reusing a version off a previous installed HDD / SSD ?

 

You MIGHT be unlucky and have gotten a bad board ... but frankly the odds are so low, 99.9% of the problems people have had with this little MoBo have usually been traced back to USER error of some form or type ... and it happens to the best and most experienced of computer builders too, they often just overlook something so simple. Take your time and redo the build from scratch maybe ?

   
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post #5145 of 7108
Quote:
Originally Posted by LA_Kings_Fan View Post

Sounds more Software / Drivers issue based than HARDWARE based to me ? I'd send a PM to Raja@Asus and see if he has any helpful ideas.
When you did up your system ... did you do a CLEAN install of Windows ? or did you try reusing a version off a previous installed HDD / SSD ?

You MIGHT be unlucky and have gotten a bad board ... but frankly the odds are so low, 99.9% of the problems people have had with this little MoBo have usually been traced back to USER error of some form or type ... and it happens to the best and most experienced of computer builders too, they often just overlook something so simple. Take your time and redo the build from scratch maybe ?

I did a completely clean install of everything using drivers from the website. I am going to try to make a video of the behavior next time it happens. Like i mentioned i have been building my rigs for a long time and never seen something freeze like this...

I totally agree that it could be something software or driver related, but it is very low level because of how it "disables" crl+alt+del and does not allow most programs to respond.

My gut tells me it is a memory problem from the way it crashes, but like i said it passed the windows memory extended test. Is there a better test? I remember we used to use memtest86. I might give that a whirl.
post #5146 of 7108
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post #5147 of 7108
Quote:
Originally Posted by Nocturin View Post

hey fellas
just annoucing this
http://www.newegg.com/Product/Product.aspx?Item=N82E16813131805
biggrin.gif

Man I saw that thing, wish the heatsinks were on the 1155 version lol, too bad the cpu for that thing is out of my budget
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post #5148 of 7108
Quote:
I am having a problem where only after the PC has been on more than 24 hours windows will "freeze" in a very bizarre manner. I have run windows memory diagnostic over night and it found no problem. I have also disabled all overclocking. I have also installed all of the latest drivers and updates. I believe the motherboard may be defective, a brand new gene z gen 3 that i just built up.
Let me describe the freeze: i have only observed this behavior after the computer has been on for 24-48 hours. Everything will be working fine and then suddenly links on a browser wont work at all. Then i will try to open task manager, which will not open. I can try to open apps from the start menu, but they flash for a second, and then disappear without opening. After i have tried to open several apps, explorer will freeze.
What is strange is that i can still move the mouse. I can still hear sound in the background. The numbers and animations on my widgets continue to work fine. But everything is locked up. There is no hint of the problem in the logs and since i cannot open task manager, i cannot troubleshoot individual programs.
Pushing the reset button is my oly option, and the computer reboots fine and then continues to work fine for 24-48 hours until the next freeze.
The bottom line is that my last system was stable 24/7 for months at a time, and this new asus based system can barely make it for a day or two without a restart! Not very encouraging!
Any advice or help is greatly appreciated. Otherwise i plan to return the board to newegg for a refund and get something else.

Hello mate. I had exactly the same problem with my newly build rig which is:

asus extreme z 68
Patriot Xtreme Divison 2 DDR3 Dual Chanel 2x4GB 1600 8-9-8-24
OCZ Vertex 3 MAX SSD 2,5" 120GB
Thermaltake Toughpower Grand 750W

Once every few hours or even every quarter, the system would freeze but I could move my mouse and hear sound in the background. When I tried to open an app it just didn't do anything. After several seconds everything was back to normal. It was damn weird because it was a clean install with the newest drivers.

Now it seems I don't have this problem anymore. What I did, was installing the system again without any unnecessary drivers such us Lucid Virtu (disabling it in BIOS as well), intel storage technology etc. What is more, I disconnected my second hard drive which is seagate maximus XT hybrid. I dunno what was the reason for freezes. So far so good. I think it could be the second HDD.
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post #5149 of 7108
Quote:
Originally Posted by Nocturin View Post

hey fellas
just annoucing this
http://www.newegg.com/Product/Product.aspx?Item=N82E16813131805
biggrin.gif

wow, but out of my budget too....if CPU was more cheap I'd think in get one.
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post #5150 of 7108
Quote:
Originally Posted by saint19 View Post

wow, but out of my budget too....if CPU was more cheap I'd think in get one.

yeah the 3930k is out of my budget too frown.gif.
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