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Steam games not working

post #1 of 4
Thread Starter 
My gaming buddy is having some issues and right now I am out of town and trying to help him out via phone. So far, I am not sure what his issue is, but here is what I gathered.

1. He had a black screen and computer hung up. He thinks there was an update that came through at that time. He forced his computer shut. Upon restart, the update (he thinks it is SP1 being pushed through) failed.
2. He manually went the microsoft site and installed SP1.
3. After update is installed, Arcania Gothic II gave him an error saying that he has the game activated in too many computers. But he has it in two computers and both were working fine. It says it may be due to a 'new hardware' install in his computer. It asks him to revoke it on one computer. Or replace the old hardware, revoke, and install the new hardware. Well, the fact is he did not install any hardware.
4. He was playing GTA IV and all of a sudden it says GTA IV encountered an error and it requires VISTA SP 1 to continue running ! eek.gif ! He got windows 7 and not Vista ! Unless SP1 are the same for both!

At this point, I do not know which SP1 he installed. I assume it is the windows 7 one as my little brain tells otherwise it will not install.

With that information, I am hoping someone can throw a bone our way.

Update: He went to add remove programs and chose repair steam. At least GTA IV is working now. But still would like to know if any one else encountered this or know what would have caused it. He uninstalled arcania. He is installing it now to see if it will work.
Edited by Awaz - 5/1/11 at 3:12pm
Wife's bane
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Wife's bane
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CPUMotherboardGraphicsRAM
i5-3570K @ 4.5 Ghz Gigabyte Z77 UD3H HIS R9-290 8 GB Samsung Wonder RAM 
Hard DriveHard DriveOptical DriveCooling
Crucial SSD for OS Samsung Spinpoint F3 Asus XSPC water block, 360 radiator, and 720 reservo... 
CoolingOSMonitorKeyboard
GPU cooling - XSPC Razer full GPU blocks Win 7 Home Premium Asus PB278Q 2560 X 1440p ISP Logitech G15 
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post #2 of 4
That's crazy. Delete Steam.dll? Delete the entire Steam folder (minus the games)?
The White Wolf
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The White Wolf
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1TB Samsung Spinpoint F3 ASUS 24X SATA Drive Windows 7 64-bit Some Viewsonic at 1680X1050 
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post #3 of 4
Right, you can copy the steam folder, uninstall steam, then re-run the steam.exe in the folder to re-install steam and keep all your programs. If it is a steam error then this will probably fix it.

You can also try deleting the games config files. Restarting the game will force the program to create a new config file.

If it is a windows update issue it is a little more work. You can use the Win 7 disc to do an "in place upgrade". First download the correct SP1 update. Run the Win 7 "in place upgrade" and choose NOT to install newest updates from the web. After the upgrade run the SP1 for win 7. Re-install drivers for hardware etc... Run Win update. Good to go.
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post #4 of 4
Thread Starter 
Thanks Apartition. Good options to try out. +rep
Wife's bane
(17 items)
 
  
CPUMotherboardGraphicsRAM
i5-3570K @ 4.5 Ghz Gigabyte Z77 UD3H HIS R9-290 8 GB Samsung Wonder RAM 
Hard DriveHard DriveOptical DriveCooling
Crucial SSD for OS Samsung Spinpoint F3 Asus XSPC water block, 360 radiator, and 720 reservo... 
CoolingOSMonitorKeyboard
GPU cooling - XSPC Razer full GPU blocks Win 7 Home Premium Asus PB278Q 2560 X 1440p ISP Logitech G15 
PowerCaseMouseMouse Pad
NZXT Hale90 V2 NZXT Switch 810 Logitech G500 Steelseries QcK 
Audio
Optical out to Sony receiver; Deftech Monitor 3... 
  hide details  
Reply
Wife's bane
(17 items)
 
  
CPUMotherboardGraphicsRAM
i5-3570K @ 4.5 Ghz Gigabyte Z77 UD3H HIS R9-290 8 GB Samsung Wonder RAM 
Hard DriveHard DriveOptical DriveCooling
Crucial SSD for OS Samsung Spinpoint F3 Asus XSPC water block, 360 radiator, and 720 reservo... 
CoolingOSMonitorKeyboard
GPU cooling - XSPC Razer full GPU blocks Win 7 Home Premium Asus PB278Q 2560 X 1440p ISP Logitech G15 
PowerCaseMouseMouse Pad
NZXT Hale90 V2 NZXT Switch 810 Logitech G500 Steelseries QcK 
Audio
Optical out to Sony receiver; Deftech Monitor 3... 
  hide details  
Reply
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