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Annoyed with Best Buy's Gaming Department? Help Change It! - Page 5

post #41 of 67
Quote:
Originally Posted by MikeM231 View Post
I refuse to shop at a store that charges 20+$ for 10 feet of CAT6 cable. Best Buy rips off its customers that do not know any better.
This, this, a hundred times this.

The one thing a brick and mortar should be good for is grabbing little stuff you need. Be like a grocery store with bread and milk and stick the cables in the back where people have to walk past all your shiny stuff, sale stuff and open box stuff. Don't mark them up to the point knowledgeable people would rather do without their PC for a couple days and order it elsewhere and unknowledgeable people buy it and find out from their friends/family how badly they got ripped off later.
Edited by PrimeBurn - 5/1/11 at 7:59pm
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post #42 of 67
What everyone else said. I went in cuz I needed a 2ft USB extension cable. $39.99 for the cheapest one, and up to $79.99 for a 6ft extension.

I went to Fry's and got one for $1.99.
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post #43 of 67
Honestly, hardware choice is not that great- at my BB's at least. I have yet to run into a sales person who knew what they were talking about regarding computers or gpus, psus, etc. I believe knowledge is key and not just know the basic specs of laptops and know how those specs compare to each other. And no you dont need a computer with 8gb of RAM or some even say "storage".

This may be far out, but i think it would be pretty cool if the geeksquad actually showed the customer how to fix it as theyre fixing an issue. So if that same problems occurs the customer can fix it instead of taking back. Then you can always sell the service for more as youre saving the customer possible future trips back for same repairs *rolls eyes*. But informing customers about the issues and such is important.
Heck, I wanted to do a little joke at my local BB and bring in my fully watercooled computer which hard rebooted when i go into a game (found out one of my gpus in x-fire was bad) and see what the geeksquad would come up with.

I just feel bad for the people bringing in computers/laptops for repair. Better repair center and inform customers better is my vote
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post #44 of 67
It's a bit strange how much they sell in volume $11.8 billion 3rd qtr 2010 but their net profits are still fairly slim at $200 million? Operating expenses must be huge, so maybe the price overhead are to make payroll?

Back on topic, only 20% of game sales last year were brick and mortar. So you could regionally make an effort but would most people just go backonline to purchase? Or would you assume that because they were there for tournament, they might buy other things? You'd have to introduce a concession stand or something, even more overhead.
Making your employees more technically aware is a good idea and should already be apart of training. Focusing on that could help your own experience /resume.
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post #45 of 67
here is a tip.
educate your people on what cables do, how they are "certified" and what each version is actually capable of.
i am tired of arguing with dumb salesmen at BB about monster cables and crap...jeeze
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post #46 of 67
Quote:
Originally Posted by Bacchus451 View Post
Tremendous number of trolls. I thought that maybe people could not complain about the place for a single thread and offer me up some ideas. As I said in the OP, I know all of you aren't the biggest fans of the place, but any ideas that would help the gaming section improve certainly couldn't hurt, whereas insulting Geek Squad and Best Buy for being businesses helps absolutely no one.

Geek Squad and Best Buy appeal to a certain type of people, which comprises, by far, the largest segment of the population. We are not the norm. People bring in computers to me every day that have a virus on them that I can remove in under 5 minutes, but even if I tell them that, they don't want to remove it themselves, they want me to do it. Getting so pissed off about other people spending their money so they don't have to work on their own computers is childish, and annoying, and worst of all, not helpful.
Tax Free on games... same as they do for Xbox Gold membership.

Geek Squad can offer something for free, something like free PC Tune up.

In the big companies such as BestBuy it's almost impossible to make any changes... I would guess gaming is not such a big priority for BestBuy ... but I might be wrong.
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post #47 of 67
How about telling them the truth that'll make them think twice about their customer needs? Stop ripping prices? Keep things true to retail.. Start hiring REAL Geek Squad members who KNOW about computers. Cut down family plan supports because who needs more than 1 warranty coverage when the product they buy already has warranty from the company itself? Who wants to pay extra 20 bucks? Now i like the BB rewards points. We need more..

There's a BOAT load of stuff i could change in Best Buy but they are a greedy company and i find it hard to believe they'd listen to you.
post #48 of 67
Quote:
Originally Posted by Born4TheSky View Post
Tax Free on games... same as they do for Xbox Gold membership.

Geek Squad can offer something for free, something like free PC Tune up.

In the big companies such as BestBuy it's almost impossible to make any changes... I would guess gaming is not such a big priority for BestBuy ... but I might be wrong.
A free tune up? I wouldn't even TRUST a BB member to touch my pc cuz they could find a reason or mess something up. I seen a news about how Best Buy lied about the loose power IDE Cable and the only place that was honest was Microcenter. I remember seeing that on 48 Hrs a few yrs ago.
post #49 of 67
I'm an ex Geek Squad employee myself (worked there for about a year during freshman year of college), so I know the ins and outs of the culture. Honestly the most annoying thing for me when going into a Best Buy is being attacked by sales. Of course this is what they teach - and was my least favorite part about working there. I just could not stand selling stuff to people that I knew wasn't worth the price (we were often recruited to help pc sales when they were busy). If someone came in with something like a DVD stuck in their cd or something like that we were told to charge a $10-15 General SKU (can't remember exactly) for something that took 2 min of my time and I enjoyed doing much more than selling some computer.

I don't know if you can fix something like this, but a culture that drives selling first, help second is inherently flawed in my mind. I know they don't say it like that in training but you'll get it real fast when the managers start harping on sales numbers and addons and blah blah blah. The perfect setup would allow me to browse at my leisure, comfortably sample products and have knowledgeable staff willing and able to help me IF I REQUIRE IT. If I remember correctly we had a guitar hero tournament at the store when that came out, and I think things like this would help to promote a gamer friendly atmosphere (for younger gamers at least), and allow other departments to learn more about gaming products (everyone got shuffled around at my store based on need). The fact is, a knowledgeable, older gamer will probably not require many of your services. If they're coming into best buy for a game or accessory, they know what they want - the only help they might need is where to find an item or info on pricing and availability. For this reason I would probably focus on catering more towards children and parents wanting to buy things for these children who have no clue what they are actually getting.

BTW, half the stuff everyone is raging about does not even include the gaming department. At use constructive criticism if you're going to post - obviously he wants to improve things.
Edited by Iceman23 - 5/2/11 at 12:36pm
post #50 of 67
Quote:
Originally Posted by 78@pwnt4lif3 View Post
A free tune up? I wouldn't even TRUST a BB member to touch my pc cuz they could find a reason or mess something up. I seen a news about how Best Buy lied about the loose power IDE Cable and the only place that was honest was Microcenter. I remember seeing that on 48 Hrs a few yrs ago.
...hm.. you have to look at this from the different point of view. The person, who is interested in GeekSquad dont understand about computers already, so for them that would be sound attractive. Not everybody knows that basic stuff that if asked here will make people laugh about.. do you see my point?
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