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post #11 of 37
Quote:
Originally Posted by Le_Loup View Post
As for sales training, Try the trick of having the staff, "try to sell" an added feature, on everything.

Example: Here's a pen, sell it to me, and something else with it. Make me want to buy it, make me NEED it.

I dare ya to try,

- Le_Loup
Thats whats wrong with them right now, oh you're getting that 300$ 5670, gonna need a 850 watt corsair to go with it!
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post #12 of 37
Quote:
Originally Posted by Le_Loup View Post
Alternate idea's, having knowledgeable sales staff is one thing, but having those on staff, who are interested in the product, not just the words written, is usually better, as they can give customers an informed opinion that they're asking for.
This.
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post #13 of 37
I hate lying associates the most, its a problem where I live, I go in and ask questions I already know the answer to. Probably just around here.
    
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post #14 of 37
Quote:
Originally Posted by Dwood View Post
Microcenter prices
Quote:
Originally Posted by Hysteria~ View Post
+1
He's looking at the gaming department, not at the hardware. As to your question, I think lack of knowledge is really the biggest thing. Weekly knowledge meeting would be a great help to the staff, talking about products coming out, products releasing and other major news tidbits (Version 4.1 for WoW, for example). Perhaps also keeping some of that information on small printed out cards for their back pocket. Why must I ALWAYS go back to a computer to find out when X game is being released? A small release schedule of some of the biggest titles in the back pocket would be a great little guide piece to have.

Price wise, I don't find BB's prices to be that off target. They are cheaper in some, more expensive in others. It is what it is.

Selection is usually OK, but thats also location specific.

As to tournaments? If there's any sort of cash involved it'll be a no-go. However, if they were willing to throw the winner a small gift card it may be enough to draw them down. The downfall with tournaments is going to be also the in flux of people who are NOT buying obstructing the view of people who are in the store to buy. The logical way to hold such a tournament would be to place them in the home theater area of the store (obviously because thats where ALL the TVs are). But, thats going to defer you're older buyer from that section of the store because they don't want to deal with the riff raff of the younger generation with their mountain dew and skinny jeans blocking them from a possible flat screen purchase.

TL;DR - Putting video gamers with video game knowledge in the video game section will drive video game sales. (That was a lot of the use of "video game" in one sentence. )
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post #15 of 37
Thread Starter 
Quote:
Originally Posted by Le_Loup View Post
If you were to hold tournaments, or a variant of, try once every month, or 3 month, something common like that. Then utilize the idea, funds "raised" from said tournament, go to xyz youth center, etc. Make it both pro gamers, and pro parents.

Alternate idea's, having knowledgeable sales staff is one thing, but having those on staff, who are interested in the product, not just the words written, is usually better, as they can give customers an informed opinion that they're asking for.

As for sales training, Try the trick of having the staff, "try to sell" an added feature, on everything.

Example: Here's a pen, sell it to me, and something else with it. Make me want to buy it, make me NEED it.

I dare ya to try,

- Le_Loup
The only advice I received in two threads worth of trolls and idiots. Thanks
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post #16 of 37
Thread Starter 
Quote:
Originally Posted by DaClownie View Post
He's looking at the gaming department, not at the hardware. As to your question, I think lack of knowledge is really the biggest thing. Weekly knowledge meeting would be a great help to the staff, talking about products coming out, products releasing and other major news tidbits (Version 4.1 for WoW, for example). Perhaps also keeping some of that information on small printed out cards for their back pocket. Why must I ALWAYS go back to a computer to find out when X game is being released? A small release schedule of some of the biggest titles in the back pocket would be a great little guide piece to have.

Price wise, I don't find BB's prices to be that off target. They are cheaper in some, more expensive in others. It is what it is.

Selection is usually OK, but thats also location specific.

As to tournaments? If there's any sort of cash involved it'll be a no-go. However, if they were willing to throw the winner a small gift card it may be enough to draw them down. The downfall with tournaments is going to be also the in flux of people who are NOT buying obstructing the view of people who are in the store to buy. The logical way to hold such a tournament would be to place them in the home theater area of the store (obviously because thats where ALL the TVs are). But, thats going to defer you're older buyer from that section of the store because they don't want to deal with the riff raff of the younger generation with their mountain dew and skinny jeans blocking them from a possible flat screen purchase.

TL;DR - Putting video gamers with video game knowledge in the video game section will drive video game sales. (That was a lot of the use of "video game" in one sentence. )
Thanks for helping me not lose faith in this entire website.
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post #17 of 37
Have PC game tournaments NOT just console tournaments.

Give prizes, (GPUs, CPUs, etc...)



EDIT: I have never worked at a BB, but it is that hard to hire someone who is interested in computer components/games/etc...?
Edited by TheBigC - 5/1/11 at 5:54pm
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post #18 of 37
Quote:
Originally Posted by TheBigC View Post
Have PC game tournaments NOT just console tournaments.

Give prizes, (GPUs CPUs, etc...)
wont work. console gaming is where the money is at.
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post #19 of 37
first let me say that im sure my following commentary does not reflect all bigbox stores....but, from what ive experienced and the stories ive heard online, i cant be too far off.....

i agree the lack of knowledge in the computer depts are horrible. one of issues you will face though is that if the employees know their stuff, they will be more likely to get a job at an actual computer store. alot of reatail stores are just hiring the lowest common applicant because in most cases thats all that they are getting. no one wants to work a crap-ass job for crap-ass pay when they could go get a better job. in the end its still the same. you do tend to get more when you pay more. unfortunately most companies care more about the bottom dollar than their satisfied customers and their reputations. ive heard the whining stories about declines in the economy blah blah. fact is people still buy stuff. the stores are still making alot of money. almost every large retailer i know is the same way. yet they still treat their staff like dogs and pay them crap. this is why you get crappy service.....and to end on this, when i go into a store, i expect the staff, or at least some of them, to know more about the products than i do.
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post #20 of 37
Thread Starter 
I don't think the store would have the real estate for a PC gaming tournament unfortunately, and giving out CPUs and GPUs would cost the store way too much I think. Gift cards are do-able though, and I think they would go for it.
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