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Annoyed with Best Buy's Gaming Department? Help Change It! - Page 3

post #21 of 37
Thread Starter 
Quote:
Originally Posted by Rogue71 View Post
first let me say that im sure my following commentary does not reflect all bigbox stores....but, from what ive experienced and the stories ive heard online, i cant be too far off.....

i agree the lack of knowledge in the computer depts are horrible. one of issues you will face though is that if the employees know their stuff, they will be more likely to get a job at an actual computer store. alot of reatail stores are just hiring the lowest common applicant because in most cases thats all that they are getting. no one wants to work a crap-ass job for crap-ass pay when they could go get a better job. in the end its still the same. you do tend to get more when you pay more. unfortunately most companies care more about the bottom dollar than their satisfied customers and their reputations. ive heard the whining stories about declines in the economy blah blah. fact is people still buy stuff. the stores are still making alot of money. almost every large retailer i know is the same way. yet they still treat their staff like dogs and pay them crap. this is why you get crappy service.....and to end on this, when i go into a store, i expect the staff, or at least some of them, to know more about the products than i do.
This had absolutely no bearing on the OP. Thanks for wasting your time, and mine.
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post #22 of 37
take ur boss to a microcenter and say " this"
but then honestly though bestbuy has better customer service than frys by like a million miles!
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post #23 of 37
Quote:
Originally Posted by Bacchus451 View Post
I don't think the store would have the real estate for a PC gaming tournament unfortunately, and giving out CPUs and GPUs would cost the store way too much I think. Gift cards are do-able though, and I think they would go for it.
What about if there was a 5-10 dollar entry fee?
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post #24 of 37
Quote:
Originally Posted by subliminally incorrect View Post
wont work. console gaming is where the money is at.
Also, PC gamers are definitely not the target of big stores like Best Buy
     
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post #25 of 37
Thread Starter 
Quote:
Originally Posted by TheBigC View Post
What about if there was a 5-10 dollar entry fee?
Something like that might work, but it would need to be console oriented because then we could just use the HT department.
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post #26 of 37
Quote:
Originally Posted by Bacchus451 View Post
Something like that might work, but it would need to be console oriented because then we could just use the HT department.
Yeah I see your point, I know A LOT more console gamers than PC gamers.
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post #27 of 37
You've hit on the main thing already...insisting on a knowledgeable sales staff. I also love your tournament idea.

One thing I would suggest would be to make game releases bigger events where some type of prizes/drawings are available to people who buy the game on release day. This should increase sales and customer loyalty at the same time.
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post #28 of 37
Quote:
Originally Posted by subliminally incorrect View Post
wont work. console gaming is where the money is at.
correction.....console gaming is where the easy money is at. easy and cheap to make. large markup. absolutely no competition for peripherals. you can design the games around the console instead of vice versa. it also dumbs down the gamers. does console gaming require skills? sure it does. but it isnt the same. i know so many people that dont know squat about a computer, yet this is the one industry where those skills can be transferable to the real world. instead of facing the computer gaming issues head on, the devs decided to ***** out and make craptastic console games....how many times have we seen the quote " just another console port". there's a reason for that. most of them just suck when compared to a well-designed computer game.

that being said, for an instore gaming contest consoles would be the easiest way to make it work.
holding a lan-party or a pc contest would be rather ironic as most of the systems sold at BB arent worth the cardboard box they come in, and the space and hardware needed to put one together in a store would be insane. you could however hold the contests at a local arena or hall. you could have other sponsors to help out.
Edited by Rogue71 - 5/1/11 at 6:09pm
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post #29 of 37
Thread Starter 
Quote:
Originally Posted by RaBidRaBit View Post
You've hit on the main thing already...insisting on a knowledgeable sales staff. I also love your tournament idea.

One thing I would suggest would be to make game releases bigger events where some type of prizes/drawings are available to people who buy the game on release day. This should increase sales and customer loyalty at the same time.
Yeah I agree. We've done some midnight sales of games and they've always gone over tremendously. People just like standing around at night waiting for a game lol We had a line of 200 people for Black Ops back in November, and this is central New York
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post #30 of 37
Quote:
Originally Posted by Bacchus451 View Post
Yeah I agree. We've done some midnight sales of games and they've always gone over tremendously. People just like standing around at night waiting for a game lol We had a line of 200 people for Black Ops back in November, and this is central New York
A suggestion perhaps? I know in some cases, easy sales comes from console, but how bout this.

Most places, NEVER setup a 2-4x xbox/ps3/wii mini lan setup. Yes it's secureable, not perfect, but it means 4x consoles open box, 1-2 controllers carefully wired/managed for security.

Benefits: Light gamers, and hard core gamers can "try" the NEWEST games that "just came out" and change up on the console's there, for free, 5-10mins per person (little tag signs on the display stating time frame for testing). Maybe even a "popcorn machine" For the movie's section? Something simple, easy to manage? Nothing TO high end, but easy and "safe" for the staff who train to use it?

All these are in store, semi affordable, not to expensive cost for store itself. Only thing it will cost, end result, is more continual power/maintenance. That's the downside.

Plus side, guys and gals alike, gamers, non gamers alike, get to try out new stuff.

Parents, get to see what they're getting into, and why their kid CAN convince them.

Also... Perhaps a few more "female focused" games. Not hot chicks, but chicks as role models, etc, for a few, as an example i've recently...enjoyed... Suit shopping for a wedding, mine... The salesmen asked me what do I want for a suit, I gave an "idea", then he turned to the fiance... SHE told him exactly what she wants, and bam, he sold her, rather then me, as well, she was holding the money, lol...

So yeah, there's some great idea's there, maybe some are not doable @ best buy, but hey, they're great idea's at least.

- Le_Loup
    
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