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Annoyed with Best Buy's Gaming Department? Help Change It! - Page 4

post #31 of 37
In your other thread (I offer the suggestion of closing one, whichever has less helpful posts) you are well spoken with:

Quote:
Originally Posted by Bacchus451 View Post
I can't speak for other Best Buys, but mine does not instruct the sales employees to push products they don't believe in for any reason, and if they are heard spouting garbage they are educated as soon as we are made aware. Either my actual experiences working for the company are far, far out of the ordinary or there are some awfully cynical pricks in the thread who have seriously inflated egos over their relatively insignificant technical knowledge. Despite all that I know, and all that most of you know, the vast majority of us are still near the bottom of the ladder when it comes to really having knowledge about technology. Being able to fix your sisters computer or build your own PC gaming machine doesn't make you an expert, just more knowledgeable than the herd, which isn't different or admirable, and it doesn't make you better than them either. Every day people come up to me embarassed by how little they know about computers, but I cannot feel superior because while I do know about technology, I'm sure each and every customer I talk to could teach me something about some other area where I am as clueless as they are. The majority of you really need to grow up.
I have a few ideas you may or may not like. Here goes:

* Separate the games (PC) in your section by which ones show better performance on mid-range or low-end cards without sacrificing too much eye-candy.
* In the computer department, have a video game demo available on a few of your machines that you know can handle some decent graphics without chugging. Incorporate the salesmen in your game department to hand off customers to the PC department for playing the demo while a rep extends the knowledge behind the PC. Perhaps you're able to sell Portal 2 and a new PC together.
* Setup one of your highest-end machines (even if it's only available online) next to a console with the same size screen (sales pitch on the screens too!) next to an XBOX 360 and show everyone what AA really is and why PC games are look so much better than the same played on a console!
* Be sure to have your salesmen ask what kind of PC the prospective consumer will be playing 'said' game on before they purchase. No sense in selling Metro 2033 to a person wielding a Pentium D with an 8800GT, it just won't be that enjoyable.

    
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post #32 of 37
Quote:
Originally Posted by GanjaSMK View Post
In your other thread (I offer the suggestion of closing one, whichever has less helpful posts) you are well spoken with:



I have a few ideas you may or may not like. Here goes:

* Separate the games (PC) in your section by which ones show better performance on mid-range or low-end cards without sacrificing too much eye-candy.
* In the computer department, have a video game demo available on a few of your machines that you know can handle some decent graphics without chugging. Incorporate the salesmen in your game department to hand off customers to the PC department for playing the demo while a rep extends the knowledge behind the PC. Perhaps you're able to sell Portal 2 and a new PC together.
* Setup one of your highest-end machines (even if it's only available online) next to a console with the same size screen (sales pitch on the screens too!) next to an XBOX 360 and show everyone what AA really is and why PC games are look so much better than the same played on a console!
* Be sure to have your salesmen ask what kind of PC the prospective consumer will be playing 'said' game on before they purchase. No sense in selling Metro 2033 to a person wielding a Pentium D with an 8800GT, it just won't be that enjoyable.

Huge thumbs up, if I walked into a futureshop, bestbuy, or any store of similar layout/size, and say I had a grand or 2 to kill, I'd definitely APPRECIATE being approached like this. Especially say, if I had a son, 14-16 years of age, wanting a new game to try out. (Regardless rating... etc).

Plus, I've seen "1" futureshop do this when rockband was fairly new, same with guitar hero. Rig up a couch, 5.1 surround system, 60" or bigger display, ps3 or xbox 360, and rig up multiple instruments, with a "pre limited" volume meter, but in an open area just barely loud enough for the store to hear in general. It was awesome, people attracted nearby, and bam, rockband/guitar hero & consoles sold fast. Easy awesome sales.

Plus, additional cables/accessories were carefully "placed" nearby on various shelving rows, with their respective design area's, that led it to show off even better.

Gotta love the fun of sales, in the end, if done right, virtually the staff wouldn't have to do much. It's mostly the initial greeting/presentation, and how it's handled. (Yes the open/mid/close = sale process, etc, but it's still awesome if the intro is just sweetend just right)

- Le_Loup
    
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post #33 of 37
I loled.
Like if gamers go buy at best buy.
They should rename to ****ty buy.

If I was you I'd first tell the manager to not sell 8400 GS 512 MB for 150$.

Last time I went to best buy they were selling GT 240 as a gaming card and it was like 200$.

pittyful store you're working in.
Geek Squad are liers anyway.
If as a gamer I would like a killer build and ask them to show me the best machine they've got, they would probably bring the Predator lookalike Acer with i7 processor and 12 gigs of ram.
Then you ask them if it's a good computer, they anwser for 1500$ it's the best you can get.

Thing is that the power supply sucks, the predator case has 2 fans, the graphic card is a hd 5450 and the hard drive is a seagate.


God I hate best buy.
post #34 of 37
Partnership with online game distributors.

Here's how it would work, using Steam as an example:
  1. Gamer browses for and/or tests titles on demo PC. Make HP and Dell bid for kiosk space for their lines of gaming model desktops and laptops. Hell, give that whole area of the store the feel of an arcade / internet cafe, except with the usual eerily pushy sales reps asking you, "You wanna buy this system, yet?" every fifteen minutes.
  2. Every Bestbuy keeps a local server with distributable Steam payloads that can be downloaded to USB sticks, SD cards, IPods, and any other portable device that isn't an optical disk.
  3. If a gamer doesn't have a USB stick handy, BB will keep a supply of optionally returnable 16 GB sticks around for a sizable friendly-service markup.
  4. Gamer downloads game(s) to USB stick in two minutes [rather than the usual hour or two], takes them home, installs them on his computer after entering username/password.

If you can sell this business model, please name the PC arcade area "the tafkar lounge", thanks.
    
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post #35 of 37
Ganja had some good points, but not really for a Best Buy since they don't give a **** about PC gaming.

My ideas are basic and may have already been implemented (I don't remember the last time I was in a Best Buy) but for consoles I'd say displaying and being able to play is always the selling point.

With PS3s (and 360s?) they should have more than one displayed to play and have the option to play multiple games on one console. They could have installed demos (which the sales team would be responsible for downloading) and maybe have meetings about which demos or games would be best to place on the systems. This could also work for the 3DS/PSP2 since I believe the 3DS has access to something like the Wii marketplace and PSP2 will have downloaded games it sounds like.

I would also say location of this new department would be important. I would have the consoles at the end of the gaming section so they have to walk through the rows of games/accessories/consoles to get to play and hopefully stopped in their place in the process by seeing a game they've wanted.

Knowledge is key as everyone is saying and probably the biggest selling point of making this new department successful. I would honestly suggest no/small input for hiring in this department from other managers/department heads because as we all know already, Best Buy doesn't hire people with knowledge in the things they sell and it hurts them. Someone who would be excited to get the chance to talk about video games with a customer is exactly who you would want IMO. Who better to get a customer excited about a game than the sales associate who is pumped about the release. I know I've sold three friends on Portal 2 just by talking with them for a few minutes about how much I love the Portal series. Just my quick 2 cents that came to my head, if I think of anything else I'll post something.
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post #36 of 37
Quote:
Originally Posted by TheBigC View Post

EDIT: I have never worked at a BB, but it is that hard to hire someone who is interested in computer components/games/etc...?
Its hard to hire someone who is both knowledgeable and a good retail employee....


people who post on boards like this have a hard time seeing the difference.


someone who spends 45 minutes trying to troubleshoot a router with a clueless customer, is a good person, but a not very valuable employee.

Someone who can tell you the bus speed on every desktop is very knowledgeable, but that info is worthless for the average consumer. (and is likely to confuse customers with too much information)
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post #37 of 37
Quote:
Originally Posted by TheBigC View Post
Have PC game tournaments NOT just console tournaments.

Give prizes, (GPUs, CPUs, etc...)



EDIT: I have never worked at a BB, but it is that hard to hire someone who is interested in computer components/games/etc...?
No way, wouldn't ever work, the truth is people don't go to PC gaming tournaments like they do console gaming tournaments. I worked at a LAN gaming center for three years and helped run tournaments in three different cities. Our turn-out for console games ranging from Madden to Halo to Call of Duty to Gears of War to Guitar Hero to Super Smash Brothers to a complete range of classic fighting games always brought in dozens and dozens of people. This is what made us plenty of money, and what made it much better for the customers who joined the tournament, to have that much competition and entertainment.

Every time we tried to have a CS tournament, Starcraft, Battlefield, TF2, UT, etc, etc, etc, we had maybe at most 20 competitors show up, but most of the time it was around 10-12. This resulted in lame prizes, not a great time, quick couple hour tournaments, etc. PC tournaments were almost never successful, so after a couple years we literally just stopped doing it. When we started, we had nice dual core AMD processors, with 8600 or 8800gt's depending on the locations, so we weren't lacking in hardware. We had a strong base of regular customers who played on PC including me, so it wasn't that they didn't exist. Its just that console games are easier to play, easier to network, and aren't as intimidating, so people have more fun joining and playing, at any age, even just for fun.

I say stick with console tournaments, that would be a good idea.
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