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Help with this blue screen

post #1 of 13
Thread Starter 
Customer asked me to fix his computer but when I instpected it I could not get it to crash however the customer seems to get it to crash all the time. Ive fixed tons of computers but this one has my stumped.

Customer already replaced PSU

I made sure its not overheating.

HDD passed HDtune integrity test.

Dont know whats wrong. Please Help.
    
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post #2 of 13
Have you run memtest to see if its the memory?
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post #3 of 13
My father had the same code 0x0A. This was caused by the driver of a PCI-E card or the card itself.
Not shure if it was a TV card or serial Port card but it was a PCI-E card.
Im also not shure if it was the driver or the card. We removed both and were fine.
Maybe you could check if he got some strange PCI-E cards installed and remove them.
Good Luck with this!
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post #4 of 13
Thread Starter 
Its a pretty basic dell, it doesnt have any extras except a low end PCIe video card.

I have not run memtest

I did run CPUstabtest for a while and it had no issues.
    
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post #5 of 13
Ahh yes this guy is usually related to a driver issue, usually when a driver tries to illegally access some memory. What you need to do is check the event logs to get more information. It is most likely some driver that he installed.
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post #6 of 13
I would post you the link but it`s a german site:
0x0000000A: IRQL_NOT_LESS_OR_EQUAL
This is caused by faulty/wrong driver
or
faulty/incompatible Hard/Software
Which means it could come from everywhere.
Did he install any new drivers?
Or could you remove the g.card and test the PC with an other one?
Of course you checked that he had connected all cables from the PSU in the right place.
Found some in english:
Typically due to a bad driver, or faulty or incompatible hardware or software. Use the General Troubleshooting of STOP Messages checklist above. Technically, this error condition means that a kernel-mode process or driver tried to access a memory location to which it did not have permission, or at a kernel Interrupt ReQuest Level (IRQL) that was too high. (A kernel-mode process can access only other processes that have an IRQL lower than, or equal to, its own.)
Found here:
http://aumha.org/a/stop.php
On the MS webpage they say it could even be causeb by antivirus software! (LOL?)
Edit: We got two votes for a driver issue
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post #7 of 13
Thread Starter 
I think the customer might be using some faulty USB device that I dont know about, because I let it run for 3 days at my house and no crash. When its at his house it seems to crash often.
    
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post #8 of 13
Windows must have created some dump files after the physical memory dump.
Check those files for more clues to pinpoint which software/driver is causing this problem.
Use dumpchk (IIRC), at least for WinXP.
post #9 of 13
Quote:
Originally Posted by Kirby1 View Post
I think the customer might be using some faulty USB device that I dont know about, because I let it run for 3 days at my house and no crash. When its at his house it seems to crash often.
This is probably it. honestly, it could even be his mouse or printer.
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Sweaty Box
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CPUMotherboardGraphicsRAM
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Hard DriveCoolingOSMonitor
Samsung 850 pro NVMe M.2 Custom EK watercooled loop Windows 10 Pro Triple LG 4K 27" 
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Cosair 1500Ti CaseLabs M10 
CPUMotherboardGraphicsRAM
Delidded i7 3770K @ 5Ghz ASUS Maximus V Gene EVGA GTX 670 SLI - Heatkiller Blocks 16GB Corsair Vengeance DDR3 @ 2400Mhz 
Hard DriveCoolingOSMonitor
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Sparkle Gold 1200W CM Stacker T01 
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Hard DriveCoolingOSMonitor
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post #10 of 13
Easy to find out which drivers exactly

Download this
http://www.nirsoft.net/utils/bluescreenview_setup.exe

Run it
Go to options tick include in driver stack
Then click on the crash dump. The files in red are the culprits post their names here
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