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Dell inspiron laptop wont pass bios password screen

post #1 of 55
Thread Starter 
hey a customer brought me there laptop and they forgot there bios password from dell. They called but they gotta pay 50 dollers to get the password whats a way that i can get into it And Remove the Dell password. Anything i can do to pass that screen??

Help Please
    
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post #2 of 55
Does it allow you to get into the BIOS, or is it a password that's required to access the BIOS?

If you can get into the BIOS, then I may be able to use my parent's brand new Dell Studio to maybe show you how to disable the password. Although, it will probably require the old password. redface.gif

You see, I thought I was clever and set up a password on their Dell Studio. However, it then became annoying and so I went back into the BIOS and disabled it - but I couldn't figure out how to disable it at first. smile.gif Except, I knew the "old" password...
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post #3 of 55
Thread Starter 
No it doesnt let you even enter bios tells me Dell.com Please enter the autherization code blah blah blah with service Number
    
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post #4 of 55
Oh no. frown.gif

I admit that as soon as I submitted my post, I began to realize that I probably can't help after all.
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post #5 of 55
Quote:
Originally Posted by crayzcreationz;13370783 
No it doesnt let you even enter bios tells me Dell.com Please enter the autherization code blah blah blah with service Number

Your best option would be to contact Dell directly for assistance.

Link

Had a minor issue with my Latitude E6410 contacted Dell via Online Chat, and tbh I'm shocked at how they took care of me. I have to admit, they really, really, know what they're doing. I always had a negative mindset about Dell and feared asking them for aid.... I was totally wrong smile.gif

When you contact them, be sure to have your Service ID handy [least I did for my Latitude] ^^

Hope it all works out!

edit...

Totally misread the OP.. ummm... no clue what to do there... though tbh I'd still contact them about that code, $50 seems steep :x
    
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post #6 of 55
Anyway clearing CMOS would help? worth a shot...
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post #7 of 55
Thread Starter 
What i did was i took the battery out and waited 10 15 min and nothing just gave me the same screen.
    
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post #8 of 55
What model inspiron i can get you teardown instructions you need to pull the CMOS and the main battery
     
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post #9 of 55
Quote:
Originally Posted by crayzcreationz;13370876 
What i did was i took the battery out and waited 10 15 min and nothing just gave me the same screen.
I think the only way to clear the CMOS is to take the little button-type battery out of the motherboard (I believe every motherboard has one).

Of course, this requires taking the laptop apart which can be a very frustrating task - especially when it comes time to put it back together. It may require a great deal of patience. So if you're up to it, then go for it! Otherwise, it may be best for the customer to pay the $50.

Afterward, they need to either choose to not have a password at all, or they need to take extremely careful measures to avoid forgetting that password!
It's a computer!
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CPUMotherboardGraphicsRAM
i5-2500K @ 4.5GHz (1.368-1.384V fixed voltage) ASUS P8P67 EVO B3 (UEFI ver. 1850) GTX 780 ASUS DirectCU II (1228 / 6300, 1.180V) G.SKILL Ripjaws X 8GB (2 x 4GB) 1866MHz, CL9 
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250 GB Samsung 840 EVO (C:\) 250 GB Samsung 840 EVO (D:\) 150 GB WD VelociRaptor Samsung SH-S243N 24x DVD Burner 
Optical DriveCoolingOSMonitor
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Filco Majestouch 104-key Cherry MX Blues w/NKRO Corsair HX650 (Bronze, ordered on 12-12-2009) CM 690 Intellimouse Optical (1.1A) 1000Hz polling rate 
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Basic, but premium round X-Fi Titanium HD Klipsch ProMedia 2.1 (with 16 AWG Monster Cable... 
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It's a computer!
(19 items)
 
  
CPUMotherboardGraphicsRAM
i5-2500K @ 4.5GHz (1.368-1.384V fixed voltage) ASUS P8P67 EVO B3 (UEFI ver. 1850) GTX 780 ASUS DirectCU II (1228 / 6300, 1.180V) G.SKILL Ripjaws X 8GB (2 x 4GB) 1866MHz, CL9 
Hard DriveHard DriveHard DriveOptical Drive
250 GB Samsung 840 EVO (C:\) 250 GB Samsung 840 EVO (D:\) 150 GB WD VelociRaptor Samsung SH-S243N 24x DVD Burner 
Optical DriveCoolingOSMonitor
Samsung SH-S203N 20X DVD Burner Thermaltake Frio Win 7 Home Premium x64 SP1 Retail AOC G2460PG (24" 1920 x 1080 144Hz G-SYNC) 
KeyboardPowerCaseMouse
Filco Majestouch 104-key Cherry MX Blues w/NKRO Corsair HX650 (Bronze, ordered on 12-12-2009) CM 690 Intellimouse Optical (1.1A) 1000Hz polling rate 
Mouse PadAudioAudio
Basic, but premium round X-Fi Titanium HD Klipsch ProMedia 2.1 (with 16 AWG Monster Cable... 
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post #10 of 55
Quote:
Originally Posted by TwoCables;13370940 
I think the only way to clear the CMOS is to take the little button-type battery out of the motherboard (I believe every motherboard has one).

Of course, this requires taking the laptop apart which can be a very frustrating task - especially when it comes time to put it back together. It may require a great deal of patience. So if you're up to it, then go for it! Otherwise, it may be best for the customer to pay the $50.

Afterward, they need to either choose to not have a password at all, or they need to take extremely careful measures to avoid forgetting that password!

I have complete teardown instructions for all Dell products... it wont be hard at all.
     
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Intel 7700k Z270M-DH3 UD 1151 MATX Zotac 1070 Amp! Edition CORSAIR 16GB 2X8 D4 3200 C16 VLPX 
Hard DriveHard DriveHard DriveCooling
Samsung 250GB 850 EVO Samsung 250GB 850 EVO Corsair 64GB M4 CORSAIR H110i 
OSMonitorKeyboardPower
Windows 10 ASUS VG248QE 24" 1920x1080 144Hz  Corsair K65 - Cherry Reds SEASONIC 80PLUS GOLD X-650 
CaseMouseMouse Pad
NZXT S340 Mid Tower Computer Case Logitech G502 SteelSeries QcK mass 
CPUMotherboardGraphicsRAM
2500k Gigabyte Z68X-ED3H-B3 EVGA GTX 680 8GB (4 x 2GB) DDR3 1600 HyperX Genesis 
Hard DriveHard DriveHard DriveCooling
256GB Samsung OEM SSD (SLOW POS) 64GB Samsung 830 64GB Crucial M4 Corsair H100 
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