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new HP business laptop... Windows cannot configure this wireless connection

post #1 of 9
Thread Starter 
my pops came home with a new winXP work laptop and in HP tradition it comes with a ton of useless proprietary drivers. I tried to get it connected to our wireless network but when I open the "view wireless networks" page it says "windows cannot configure this wireless connection". and then it mentions other drivers that may be interfering/controlling the wireless settings.

I tried looking into this HP wireless assistant stuff but the drivers are literally worthless. You can't even change any settings at all unless I'm missing something major. I googled it and tried the apparently simple fix of setting Windows to control the wireless connections, but then when i click ok a balloon popup says that it cannot connect and it reverts to being unchecked.

Any advice on how to make this work?
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Budget Bandit
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post #2 of 9
Any way you can do a fresh reinstall of Windows?
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post #3 of 9
Thread Starter 
Quote:
Originally Posted by kz26 View Post
Any way you can do a fresh reinstall of Windows?
I did consider that but there are a lot of company-specific programs on there, and its a major corporation, so a lot of times they don't like you messing around with the computers.
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post #4 of 9
He may be controlled by the Windows Active Directory domain at work, and that's what is interfering with the wireless control. I work for a university in their admin department, and students don't have to know any wireless keys. They are allowed on certain networks by their Windows logon credentials. Perhaps that could be causing the issue with his machine, as his work credentials don't have any config set up for your home wireless.
post #5 of 9
Thread Starter 
Quote:
Originally Posted by herkalurk View Post
He may be controlled by the Windows Active Directory domain at work, and that's what is interfering with the wireless control. I work for a university in their admin department, and students don't have to know any wireless keys. They are allowed on certain networks by their Windows logon credentials. Perhaps that could be causing the issue with his machine, as his work credentials don't have any config set up for your home wireless.
It's a possibility, i'll look into it. Thanks.
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post #6 of 9
Would help if you post the name of the router.

Can you do a ipconfig /all from the cmd prompt aswell. Just xxx out your mac addy when copying it over
post #7 of 9
Usually that message refers to a proprietary wireless configuration tool/utility that takes precedence over the Wireless Zero Configuration by Windows.

Dell does this with their Intel Wireless stuff and the BroadCom stuff too. You basically have to find the setting that allows Windows to control the wireless device instead of the proprietary utility/tool.
    
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post #8 of 9
Thread Starter 
Quote:
Originally Posted by GanjaSMK View Post
Usually that message refers to a proprietary wireless configuration tool/utility that takes precedence over the Wireless Zero Configuration by Windows.

Dell does this with their Intel Wireless stuff and the BroadCom stuff too. You basically have to find the setting that allows Windows to control the wireless device instead of the proprietary utility/tool.
Yeah, i've figured out that the HP wireless assistant drivers are interfering with Windows doing its thing. The drivers themselves aren't any help at all. I don't want to disable or uninstall them because I don't want to mess with this brand new computer that isn't owned by me. Otherwise I'd just uninstall them. Ill look for some way to get around them though.

Quote:
Originally Posted by Spooony View Post
Would help if you post the name of the router.

Can you do a ipconfig /all from the cmd prompt aswell. Just xxx out your mac addy when copying it over
The problem doesn't have anything to do with the router because it simply isn't even trying to reach the router. I could have any router in the world and the problem would the the same.
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Budget Bandit
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post #9 of 9
Here is the thing, most corporations are still on XP. This normally means they are doing a reinstall of the OS before the laptops are assigned to the user community. Now this is where it gets tricky, what is your corps wifi policy, some disable wifi completely and don't install the drivers for wifi access. Others control part of it by the GPO's both at the domain level and at the local level.

If you have admin rights to the laptop check to see if the GPO is disabling it. If the GPO is disabling wifi access it doesn't matter what drivers you install/uninstall it won't work because it's being specifically denied.


EDIt and your absolutely right /ipconfig all wont tell you jack **** other than your mac addy, ip address and subnet it has nothing to do with getting windows to recognize the wireless adapter.
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