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Um, my u2311h.. broke?

post #1 of 8
Thread Starter 
I'm currently writing this using my old monitor, a Samsing Syncmaster 940BW, because it seems my fairly new (few months I think) Dell U2311H is ruined or something. Yesterday, while watching a film, my screen divided into green lines blurring everything. This distortion isn't limited to green; sometimes it seems to turn pink or blue aswell. At first I figured that it was my video card that had malfunctioned; after all my current rig is a "custom-built" PC from 2007 with a nVidia 8800 GTS, 2GB ddr2 ram, Intel Duo E6850 and the worst harddrive in the world. Which wouldn't matter much, since I'm ordering a new PC this weekend anyhow.

But my screen, U2311H, is the most updated part of my computer, and is supposed to be a pretty decent screen since it's IPS. So when I tried to switching from U2311H to 940BW, I was kinda disappointed to see that the problem seems to belong only to the U2311H (meaning my U2311H has a problem, and not my GPU.)

I think I'm still well within my.. not sure how to say it English.. "complaint period"? "If it's broke; we're obligated by law to recompense/replace your product"? So if the screen is broken, I should be able to get it replaced by Dell's warranty, if only I can find all the crap that came with it.

But I posted here in case this is some minor problem that can be fixed, if all this sounds familiar to someone. I'd love to be able to get rid of the problem without having to possibly wait weeks to get a replacement. Of course if it's just product failure, that's okay as well.
post #2 of 8
Well if you tested your setup with another monitor, then that rules out that it's not your hardware but the monitor itself. Just contact Dell and tell them what's up. Their CS is pretty good when it comes down to things breaking etc. Just tell them exactly what happened and what you see etc.

But have you tried with another connector? HDMI? DVI? VGA?
post #3 of 8
Make sure it is the monitor. I know you sort of did, but I'm just saying, some of the GeForce 8800 cards were infamous for failure for reasons akin to what faulted the GeForce 8600 and GeForce 8400 cards (bad solder or something?). Is it consistent enough enough on the old monitor and totally absent on the temporary one? If so, yeah, it's probably the monitor.
post #4 of 8
u get a year or more warranty when u buy the monitor, get it replaced
Corsair 800D
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CPUMotherboardGraphicsRAM
Intel i7 930 @4.0GHz Asus Rampage III Extreme ASUS MATRIX 5870 PLATINUM 2GIG 6GIG Corsair Dominator 
Hard DriveOptical DriveOSMonitor
Intel 510 Series 120 GIG + 500GIG Caviar Black 24x ASUS Windows 7 Ultimate 64bit Dell U2311H / Samsung UN32C5000 
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Corsair 800D
(13 items)
 
  
CPUMotherboardGraphicsRAM
Intel i7 930 @4.0GHz Asus Rampage III Extreme ASUS MATRIX 5870 PLATINUM 2GIG 6GIG Corsair Dominator 
Hard DriveOptical DriveOSMonitor
Intel 510 Series 120 GIG + 500GIG Caviar Black 24x ASUS Windows 7 Ultimate 64bit Dell U2311H / Samsung UN32C5000 
KeyboardPowerCaseMouse
Razer Black Widow Ultimate Corsair 850HX Corsair 800D Razer MAMBA 
Mouse Pad
Steelseries Diablo III Barbarian 
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post #5 of 8
Ensure its the monitor, not a cable.

But yeah contact dell, there good for customer service...
post #6 of 8
Thread Starter 
The distortion seems to be completely constant on the u2311h and non existant on the old monitor. I can't seem to find all my old cables, so I've used the same for both monitors (I believe it came with the u2311h while I've misplaced my old) and I think it's HDMI.

Gonna try to connect the u2311h to my PC again, but RMAing it shouldn't be a problem. Will just take some time :/.
post #7 of 8
ring dell customer support and push for advanced RMA
post #8 of 8
Thread Starter 
Well this is weird.. I tried reconnecting the U2311H and what do you know, it worked normally. Which is really strange since I restarted my PC several times and made sure the cables were seated properly before I switched monitor and made this topic, with no change. I suppose whatever the problem was it had something to do with the cables and was fixed when I reconnected the monitor. On second thought, it might be that one of the monitor "ports" on my video card might be broken, I have two of those and I think I put the HDMI cable into the unused one this time around. Guess I'll have to experiment more if the problem appears again, and maybe get a RMA. Thanks for all the replies, really appreciated.
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