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[Neowin] AT&T: "Our Users Wanted Data Caps" - Page 15  

post #141 of 216
AT&Ts statement is just overfilled with irony.

The reason they want to "cap" is so they can block out stuff like the iTunes Store or Netflix - and promote their own crappy inhouse offerings.

People don't get it, the cap might seem slightly generous now, but every year, they will make futher cuts until it gets to the point that you will only be able to read your email twice a month, and only if no one sends you spam or attachments, and nothing else. In Canada, the big providers have already imposed caps that accomplish such things as not being able to download the latest Windows Updates without blowing the cap.

And don't be fooled - it costs about 1-1.5 cents to transmit one GB of data, but the companies want you to pay $2 or more, which is profiteering at it's worse.
post #142 of 216
Definitely. They're using unfair business practices to prevent you from being able to use 3rd party services. You're not allowed to watch movies from anyone else but AT&T. You can't watch TV from anyone but AT&T. You can't get phone service from anyone but AT&T. Your internet is locked down.

Will Americans wake up and fight back against this? Will politicians stand up for our rights? Who knows. We seem to put more effort into whining over Apple storing tracking information than we do caring about our freedom.
post #143 of 216
let me put this simply.

No Caps Good
Fast Internet Good
Supporting ur Fellow consumer GooD!!!


Charging 40 a month for 6mbps BAD!!
Slow internet BAD
Not supporting ur fellow consumer by saying things like tough luck makes you a idiot and thats BAD!!!!!!!!!!!!!!!!
Caps Bad!

Att if youre gonna cap give everyone the highest speed. Only charge for the percentage of total cap used. Its not cool that we have to pay full price for slow internet even if we dont use the maximum amount. I hope that this bs stops tired of companies taking advantage of ppl because they dont know.
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post #144 of 216
I have a hard time believing anyone told AT&T that they wanted data caps.

The ONLY reason EVERY cell provider started to cap data is because people were buying unlimited data dongles and using them for torrent boxes.

They're the people to blame.


I personally would rather it look like this:

£5/$10pm = 1GB data
£10/$20pm = 5GB data
£15/$30pm Unlimited data

£5 per month should be enough for anyone. I personally know I would peak just above that as I use about 1.5GB data on my phone per month (if I don't limit myself) but then I know 5GB would be plenty for me. However, with the advent of streaming apps for your phone (TV and radio) an Unlimited data package should ALWAYS be available to those that might need it (find yourself spending £15pm on data charges? Might as well go unlimited)

The caps we have in the UK have 1GB as the highest you can buy and you can't have any more allowance than that. This is a con by them to ensure some people go over and get charged. I think Ofcom should step in and force them to up their caps so people aren't being extorted. I'd also like, that, if you used up your allowance, your data module is simply turned off via the carrier so no charges are ever incurred. Want your data back on? Up your package. Sounds more than fair to me.


EDIT:

There are far too many unnecessary limitation imposed by carriers.

For instance:

I had an issue with my carrier over data charges. Some months I'd use 700mb over my allowance and be charged a few pound, other months I'd use even less, but be charged more. So, I called, complained and tried to find out why. In the end I was offered an unlimited data package, which I swiftly took. Two months later, whoever had "given" me the package hadn't actually done so, so my data charges went through the roof, as did I when I called customer services. I was told time and time again that I couldn't have possibly been sold unlimited data as they no longer offer it. I demanded they listen to the call log (I KNOW they keep them, protip for you) I was told there was no log, I told them I used to work for a rival company and I KNOW they keep logs for 6 months. They relented and grabbed the log, found out I was right, apologised and said they would remove the charges. Ok, I though, so now refund me the money I've paid for the package for the last 2 months and put me back onto my original package... Nope, sorry sir, we can't migrate you to a new package this soon after you migrated. Another hour on the phone arguing with this guy, I finally give in and ESCALATED the call higher and higher until I got a call from their operations manager 2 days later (who seemed more concerned I was refusing to pay my bill and citing the sales of goods and services) who finally agreed that yes, I should have my money refunded and yes, they would override their systems and put me back to the package I was on previously.

Two weeks of not being able to use my phone because 1. they couldn't keep their side of the bargain and another week because they "couldn't" put me back on my previous package (after being missold a new one) or refund me the money I was rightly entitled to. Now, I worked for a telecomms company previously in CSR, so I knew the score and I knew they were screwing me. But average Joe? He'd take it on the chin and think it was all right what they were doing.
Edited by Viridian - 5/6/11 at 5:53am
    
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post #145 of 216
^^^
The whole deal, where somehow torrents were chewing up bandwidth like all craziness, was debunked some time ago. It ends up that most of the bandwidth is chewed up by VOIP, and not just a few people using Skype, but the provider's own Digital Phone offerings. They want to cap your data so that they can sell you a phone service that is inferior to POTS, without having to spend one extra cent on their obsolete infrastructure.

All this is comes down to scoring fat cash for executives, to pay for their golf courses and their lifestyles, and for giant conglomerates to crush any innovation that might offer even the slightest possible "competition". It is also a fat cash in to pay for all of the mergers that have went on, fat payola for investors who care not one iota for any future beyond the next dividend payout.

Other nations are certainly smarter - and we will find ourselves the Third World of the Information Revolution, while progressive minds in Korea and elsewhere end up being the Fully Developed World. It's happening already, the First World is simply lagging because of the obesity of greed, outrageous charges for what amounts to obsolete and inadequate infrastructure that no longer suits the digital economy.
post #146 of 216
How did they deduce that ?
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post #147 of 216
I was an att customer, up until 3 weeks ago. Called up time warner and now I have for the same price a 10mb connection from the 6mb one.

Its funny when I called up the lady to cancel, she asked me why i am canceling I said because for the same money I can get faster internet and no data cap. Her answer was, well we do have quality customer service. I said I don't see how that is going to help download **** faster.
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post #148 of 216
Thread Starter 
Quote:
Originally Posted by EvanPitts View Post
^^^
Other nations are certainly smarter - and we will find ourselves the Third World of the Information Revolution, while progressive minds in Korea and elsewhere end up being the Fully Developed World. It's happening already, the First World is simply lagging because of the obesity of greed, outrageous charges for what amounts to obsolete and inadequate infrastructure that no longer suits the digital economy.
We already are in the 3rd world of the digital revolution. Japan and south korea have an average home broadband speed of ~75Mbps or more, their network infrastructure is NEVER Congested, and they keep innovating and bringing higher speeds to their people. Here in the US, we are almost 15th in the world for home broadband, when we should be in the top 5. Our average home broadband speed is approaching 6Mbps at a snails pace, and our infrastructure is ALWAYS highly congested. Yet for some stupid reason our ISPs think that the answer to congestion is to charge people more money, rather than use the huge sums of money they already make to innovate, improve and upgrade their networks. it sickens me
post #149 of 216
Wishing ATT to loose all customers and go bankrupt!!!

Edit: I'm switching ASAP!
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post #150 of 216
ATT is so pathetic.
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