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How do i RMA a graphics card

post #1 of 16
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So i have to RMA my 6870 from Asus and the E-Mail says
Quote:
Do not include any accessories, including but not limited to and will not be returned / replaced. Customers will be responsible for shipping fee if they are requesting items to be returned.
- user manuals, software, I/O shields, retention mechanisms / brackets, or original box
- Non-ASUS products: CPU, memory, after-market heat sink / fans
And also
Quote:
Packaging / Shipping Information:
- 2 inches of padding around product itself (examples: popcorn, bubble wrap, foam)
- Must be packaged in a box
- Envelopes will be rejected
So does that mean i just put the GPU in bubble wrap and Ship it bare in a cardboard box? or what?
Also will the entire process be done before the 26th? If not can i have the card shipped to a different address(Im planing on moving)
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post #2 of 16
I would put it in the anti-static bag it came in... put that in a box with some foam around it and you're set to go.
post #3 of 16
1. Buy a bit of bubble wrap from a local Kinko's, Fed-Ex, USPS or UPS and wrap it around the GPU.

2. Also snag a 12 X 9 X 3 as thats a fairly common cardboard box, though it will be too wide you can make up for it by wadding up paper of any sort.

3. Write the RMA number on the outside of the box or ASUS claims they will reject it.

4. Mail it off to them. They will likely say no to shipping it anywhere but the address mailed from (they have to me beforewhen swapping apartments).

That should cover it.
    
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post #4 of 16
Yep, anti-static bag in a box filled with foam or other good padding and that's it. Don't include anything except the card in the bag and the padding round it.
Put the RMA number on the box, and on a slip of paper in the bag with the GPU. Give them NO excuses to claim it was lost, and ship it insured and registered/tracked.
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post #5 of 16
Ship only the card back using the orig static bag/padding and box you received it in. If you don't have the original packaging, then you need to find something equivalent to use as they may reject your RMA (when they receive it) for insufficient packaging...
post #6 of 16
ROFL this is why I will never go with a ASUS graphics card... roflll that is ridiculous. As XFX, Sapphire arent like that in any regards.
    
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post #7 of 16
Quote:
Originally Posted by L337Something;13396016 
ROFL this is why I will never go with a ASUS graphics card... roflll that is ridiculous. As XFX, Sapphire arent like that in any regards.
What are you talking about, Those conditions are VERY standard.

OP, get an anti static bag and some bubble wrap. Follow the directions and then go to USPS and get a flat rate box. Get insurance and delivery confirmation. Write your RMA number. Thats it.
post #8 of 16
Always be safe rather than sorry. If you RMA and you get a cranky guy on the receiving end who doesn't like something about the way you packed the card, you may end up having a bad day yourself. So make sure you follow the guidelines to a T.

That all said, it's unfortunate having to deal with the RMA service. It is, after all, their fault for your card breaking, and not yours. You're disadvantaged by having to spend money to ship it to them. I find warranties to be rather unfair in that they treat you with such strict rules, where you're the one who has to pay to go through all of these troubles, when it's their product that has a failed on you. I've only had to RMA once, and it just sucks having to spend s&h and wait on the company you're dealing with.
    
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post #9 of 16
Wrap it in some bubble wrap and put it in a box.
It's what I did with my Asus motherboard when I had to RMA it.
Edited by VanillaCena - 5/5/11 at 4:13pm
post #10 of 16
They said you could use popcorn, so buy a bag of popcorn and let the fun started tongue.gif
    
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