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My experience with EA...

post #1 of 20
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So I went to install a game and it said my limit was up (shocker). Well I went on the support site, and put in my phone number and it said a rep would call me back within 1 minute - 15 seconds later a rep (american) calls me back. I told him how the key said it's been installed on my machine too many times etc. He said, yes we know that happens and he put 5 more activations on it once I verified the key and my identity. He stated that they always will do this so long as the person has a valid key and his user information is the same as when he bought the game.

Total time = 10 minutes and I was back to playing.

While I'm not a fan of activation limits, as long as they will keep doing this for people I have no real issue with it, and my fears of buying a game are pretty much gone now. EA seems to be on the ball with this and understands people upgrade, etc.
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Gemini
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post #2 of 20
Hm, seems pretty painless (Not to be confused with OK). At least if they are going to have this type of DRM, better make it as easy as possible to re-activate.
post #3 of 20
People's hatred of EA is overblown sometimes.
post #4 of 20
How much was the phone bill?
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post #5 of 20
you shouldnt have to call and get something turned back on that you purchased.

Nothing else you buy in life requires that, but a stupid ass cheap game does. Total bull.
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post #6 of 20
Quote:
Originally Posted by Vhati View Post
you shouldnt have to call and get something turned back on that you purchased.

Nothing else you buy in life requires that, but a stupid ass cheap game does. Total bull.
How often do you renew your inspection for your car? Does this take time out of your day?

Yes, you could drive it illegally, but in order to keep driving legally, you have to take time out of your day to get the car looked at and some paperwork filled out.
 
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post #7 of 20
I'm really liking EA a lot lately. Had good experience in the past with them myself. Thats good to hear their keeping it up

Ubisoft on the other hand can kiss my ___! My key no longer works for WiC for some strange reason and dealing with Customer service over a week now and it's still not sorted. I've even giving up. Worst company ever!!!!!!!!!!!!!!!!!!!!!!!!!!!

Edit:

Quote:
Originally Posted by stu. View Post
How often do you renew your inspection for your car? Does this take time out of your day?

Yes, you could drive it illegally, but in order to keep driving legally, you have to take time out of your day to get the car looked at and some paperwork filled out.


You know. Thats a really good analogy. . .
Edited by headcracker - 5/6/11 at 5:03pm
    
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post #8 of 20
Their customer service is great without any doubt, I just hate their DRMs.
     
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post #9 of 20
Quote:
Originally Posted by SHNS0 View Post
Their customer service is great without any doubt, I just hate their DRMs.
+100000000000

DRM is the great satan.
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post #10 of 20
Quote:
Originally Posted by SHNS0 View Post
Their customer service is great without any doubt, I just hate their DRMs.
Sums up EA in a nutshell.
I've always loved EA. I gained more respect from them when they helped distribute Crysis and BFBC2. They make good games.
    
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