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No Internet access after fake AV removal - Page 3

post #21 of 80
I've seen this 100 times.

Click start, type CMD, then right click on the command promt> click "run as administrator" (or press shift +enter)

type "netsh winsock reset"

This will require your computer to restart.

Should be all good once it boots back up, let me know if this works!
    
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post #22 of 80
She's got a classic "ransom ware" virus. They've been going around for about 18 months now. Follow this: http://www.bleepingcomputer.com/viru...security-suite
    
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post #23 of 80
Anybody consider the TCP Stack?? INFINITE DEV got it right. The Winsock fix should handle the TCP issues.

The best move is to transfer all data using an external (USB) drive, then delete the partition, re-partition, and reload the OS from a clean install.
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post #24 of 80
Thread Starter 
Right, the ping results for 8.8.8.8 are: 4 replies. Ping is a little high at 200ms on one result though.

Ping results for Google are: 4 replies. Ping is a little high too.

Tracert for Google doesn't APPEAR to head to google, it heads to wy-in-f105.le100.net
But my netbook, which I'm typing from, heads to the same, except its f103. So I assume that's OK.

EDIT: A request timed out around the fifth hop on her screenshot. Her pings are still fairly high (but her network is fairly busy)

So the next stage is the winsock reset, right? That will require a reboot won't it?
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post #25 of 80
What happens if she types the IP of google into her browser. it 209.85.146.105 btw
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post #26 of 80
Thread Starter 
It says address not valid when typing 209.85.146.105 into the IE address bar.

I'm going to go ahead with the netsh winsock reset I think.
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post #27 of 80
yeap, do it.
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post #28 of 80
Quote:
Originally Posted by Markeh View Post
It says address not valid when typing 209.85.146.105 into the IE address bar.

I'm going to go ahead with the netsh winsock reset I think.
this should at least help
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post #29 of 80
Thread Starter 
winsock reset HASN'T worked.

I'm telling her to reset her IE settings.
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post #30 of 80
Most likely an internet proxy setting. My favorite trick is to proxy a computer to the loopback. But try resetting and see if that fixes it.
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