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No Internet access after fake AV removal - Page 5

post #41 of 80
Quote:
Originally Posted by kmss1 View Post
After 30 some years in this business Aawa, I would have to disagree with you (respectfully ofcourse). Anytime somebody gets into Trojan/Virus issues you never know the full extent of the corruption (i.e. registry entries, winsock, drivers, etc.) so re-partitioning and reloading is really the preferred method.

Also, often times when you find one Trojan/Virus there are usually multiple issues.
This.

Nuke 'em from space. It's the only way to be sure.
post #42 of 80
Run MB and see what it comes up with... I still suggest a fresh reload, it really will make a huge difference in the computers performance.

A fresh reload once a year or so is greatly beneficial...
Edited by kmss1 - 5/9/11 at 12:55pm
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post #43 of 80
Thread Starter 
Right, I will run MB and ComboFix again tomorrow. If they do not work, I am not sure what to do.

Is there ANYTHING else I can try right now, over the phone?
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post #44 of 80
follow the procedure exactly like I posted if your going to skip a step then you might miss repairs each application brings to the table.
If you go to your host file rename the backup to old and copy and paste the other on to desktop I bet you bottom dollar you'll reach google
post #45 of 80
Thread Starter 
Right... I deleted the hosts file and it didn't work after a reboot... so I guess I'll have to run the scans tomorrow when I get the laptop back.

When I get the laptop back do you want me to run a HiJackThis and post the log here for you guys? Obviously I will do the entire procedure the above guy listed.
Edited by Markeh - 5/9/11 at 1:15pm
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post #46 of 80
You might need to reset the tcp-ip stack. This is done by running the cmd line as admin and typing "netsh int ip reset resetlog.txt" without the quotes, good luck.
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post #47 of 80
Thread Starter 
Didn't work. I'm running out of options. Anything else before I do all the scans tomorrow?
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post #48 of 80
Check your internet connection with another computer, just to be sure you still have a live connection. I know, obvious, but you might be surprised.

Otherwise, do the scans tomorrow, or reload from a fresh partition.
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post #49 of 80
you could re upgrade windows instead of doing a fresh install. Otherwise, backup programs, etc. and reinstall.
post #50 of 80
Thread Starter 
Right, I know for a fact the connection it is connected to is fine, as this person's mothers laptop (a Samsung on Win 7) is running fine.

I will run the scans tomorrow then and if the worst comes to the worst I will try and reinstall.
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