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post #51 of 80
If its a fairly new laptop it probably has a restore partition on it, making the reload easy. Be sure to choose the option for "destructive restore" so that you get a fresh partition.

Backing up the data should be pretty easy if you have an external HDD.
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post #52 of 80
Thread Starter 
I did check the laptop, and it doesn't appear to have a recovery partition.

Or, for that matter, a COA on the bottom.

But like I said, if it can be fixed without a reload, I'd much prefer it.
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post #53 of 80
Quote:
Originally Posted by kmss1 View Post
After 30 some years in this business Aawa, I would have to disagree with you (respectfully ofcourse). Anytime somebody gets into Trojan/Virus issues you never know the full extent of the corruption (i.e. registry entries, winsock, drivers, etc.) so re-partitioning and reloading is really the preferred method.

Also, often times when you find one Trojan/Virus there are usually multiple issues.
Quote:
Originally Posted by Xyxox View Post
This.

Nuke 'em from space. It's the only way to be sure.
I totally agree with these guys. Must be the paranoia in me, but better safe than sorry I say.
post #54 of 80
Thread Starter 
I do have a Vista disk, and I could find the product key, so i might do that (in fact I have a spare key for Windows 7, so I might see if she wants 7 instead)

Data isn't a problem, I've got a 500GB LaCie external HDD, which can be accessed on the network locally. Or plugged directly in.

I am going to try the numerous scans first, because to be honest, both myself and her are in the middle of exam season and I don't really have time to reinstall. A scan, I can just leave it to run while I revise.
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post #55 of 80
So what have you found out today?

As for the recovery partition: Google it by using something like "destructive restore toshiba tecra xxx" with the xxx being the model name/number. If it has a restore partition there will be a key sequence to hit, as it is booting up, to access the restore function. Be sure you have backed everything up to the external HDD first!
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post #56 of 80
Quote:
Originally Posted by Markeh View Post
I do have a Vista disk, and I could find the product key, so i might do that (in fact I have a spare key for Windows 7, so I might see if she wants 7 instead)

Data isn't a problem, I've got a 500GB LaCie external HDD, which can be accessed on the network locally. Or plugged directly in.

I am going to try the numerous scans first, because to be honest, both myself and her are in the middle of exam season and I don't really have time to reinstall. A scan, I can just leave it to run while I revise.
No just run majicjellybean. It will find your CD key just fine. Works great.
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post #57 of 80
Quote:
Originally Posted by cloudbyday View Post
No just run majicjellybean. It will find your CD key just fine. Works great.
Agreed: Magical Jellybean Keyfinder will keep you from wasting an otherwise good key. http://www.magicaljellybean.com/keyfinder/
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post #58 of 80
Thread Starter 
She's decided that she wants 7 on it if I reinstall, so the key isn't a problem (I will save it, print it off onto a piece of paper and tape it to the laptop though).

I'm going to run the numerous scans now (picked the laptop up earlier today, just got in 10 mins ago)
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post #59 of 80
You had better check the manufacturers' support site for compatibility with Win7. There may not be drivers for things like the touchpad and so on...
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post #60 of 80
Quote:
Originally Posted by Markeh View Post
She's decided that she wants 7 on it if I reinstall, so the key isn't a problem (I will save it, print it off onto a piece of paper and tape it to the laptop though).

I'm going to run the numerous scans now (picked the laptop up earlier today, just got in 10 mins ago)
You may want to pull the battery and bottom cover of the laptop to see if you can find the COA, for instance on my HP netbook the COA is under the actual cover on bottom of the netbook that you remove to get to everything.

One last option for a reformat is you could run a system file check in windows, this goes through and verify's system files to files on the installation media and fixes as neccesary, you can easily google SFC to see the steps in running that.
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