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Zalman CNPS 11x Issues

post #1 of 10
Thread Starter 
Ok so I have been having some major issues with this thing, I'm currently on my 2nd one (RMA'd 1st) and this thing will not sit flat on my I7-950. I don't think it's a mobo clearance issue as I have took the processor out and set it flat on the base of the cooler and it literally wobbles. I don't have this issue with my H212+ as it sits perfectly flush on the same chip. Now the 2nd new cooler is here and same issue. When I install it idle temps 36c and randomly spikes to 50/60c at times and that's just idle or web browsing. I also tested a zalman 9700nt on the same chip and it sits flat.... WTH. Has anyone seen any issues with this cooler or the base not being flat.. I dont get it. 80$ cooler with these issues puzzles me... Any insight appreciated.
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post #2 of 10
Have you checked the flatness of the cooler's base with a razor blade?

Personally, I would return the Zalman cooler for a full refund and look at other coolers that are similarly priced and perform better. That kind of lack of quality and/or quality control at that price is just unacceptable.
If you RMA again, be sure that you pay absolutely nothing out-of-pocket.
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post #3 of 10
Like spaceballsrules suggested check the flatness with a razer blade. Shining some light behind the razer blade would help see gaps easier. I'm guessing the base of the color isn't flat, because you stated it wobbles when placed on a flat surface. Also the temps shouldn't be spiking as well, the unevenness of the base would contribute to this.

Zalman has really gone down hill. As much as I loved them in the past, I avoid their products now.
    
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post #4 of 10
Thread Starter 
Yes but honestly 2 coolers in a row without flat base WTH???? I rma'd the 1st and 2nd does the same come on Zalman 80$ for this I will try razor tonight
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post #5 of 10
I would just contact Zalman customer service and tell them they have one more chance to get it right, and on their dime. Try to take pics when you do the razor blade test.
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post #6 of 10
Thread Starter 
Ok so I dug up a couple razor blades and it turns out I'm not crazy after all... WTH man a $80 cooler with a not even close to level surface TWICE......

I really love the way this cooler looks but how the hell do I get 2 in a row from newegg that aren't even close to level. I really wish I knew some other people with this cooler that would be willing to check theirs. Does Zalman have a QC department or what. I could try pics but im not sure how they would turn out with the mirror finish it's really tough to see... I would really like to give this cooler a fair chance but damn i'm mind boggled at 2 fails in a row. I'm going to try to contact Zalman hopefully their customer support is better than their QC department.... If anyone else reads this and has this cooler and is willing to check their unit please let me know...
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2x Intel 80gb ssd + 1x Seagate Baraccudas 7200.12 LG BD-RW Drive Windows 7 Ultimate X64 Samsung Syncmaster p2770 27" 
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post #7 of 10
Thread Starter 
This was the best pic I could get but I think it's pretty obvious and like I said... 2 in a row like this...

Should replace the Big X with a big F for FAIL

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post #8 of 10
The blade should be the other way around, but it's painfully obvious that is not right.
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post #9 of 10
Thread Starter 
I did it the other way around as well... same result but I didn't want to send Zalman a pic with the sharp edge of a blade to the surface and give them a stupid reason to deny my RMA... wow this thing cost me $90 and $113 with ups next day I can't believe I get this garbage 2 times in a row.....
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2x Intel 80gb ssd + 1x Seagate Baraccudas 7200.12 LG BD-RW Drive Windows 7 Ultimate X64 Samsung Syncmaster p2770 27" 
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Core I-5 2500k ASRock Fatal1ty P67-Professional 2x Gigabyte gtx 470 Super OverClock SLI GSkill Sniper DDR3 1600 9-9-9-24 
Hard DriveOptical DriveOSMonitor
2x Intel 80gb ssd + 1x Seagate Baraccudas 7200.12 LG BD-RW Drive Windows 7 Ultimate X64 Samsung Syncmaster p2770 27" 
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Xion 1000w modular Antec Twelve Hundred V.3 
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post #10 of 10
Thread Starter 
So zalmans reply:
"The heatsink base for 11X was purposely designed that way (i.e. a slight convex) for better heat dissipation. It is hard to say what is causing the wobbling, so if you can send us the motherboard model, CPU, and a picture of the fully installed CPU cooler it would be a tremendously helpful.



Thank you for being our customer Nick, and please let us know if you have any further questions."


Hmm... thoughts???
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2x Intel 80gb ssd + 1x Seagate Baraccudas 7200.12 LG BD-RW Drive Windows 7 Ultimate X64 Samsung Syncmaster p2770 27" 
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My System
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Core I-5 2500k ASRock Fatal1ty P67-Professional 2x Gigabyte gtx 470 Super OverClock SLI GSkill Sniper DDR3 1600 9-9-9-24 
Hard DriveOptical DriveOSMonitor
2x Intel 80gb ssd + 1x Seagate Baraccudas 7200.12 LG BD-RW Drive Windows 7 Ultimate X64 Samsung Syncmaster p2770 27" 
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Xion 1000w modular Antec Twelve Hundred V.3 
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