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Asus vs. EVGA - Page 4

post #31 of 55
As someone who does X rma's a week...X being a number I no longer actually count...I always go EVGA hands down.

Overclocking is meh in our industry ATM because the Fermi series has only been challenged by 1 game...A game that the MAJORITY have purchased for benching and benching alone, mind you...But, that's it.

Keeping that in mind while overclocking may be important to some for scores...CS is what really matters.

I asked our customers whom actually paid the premium for full custom, why they paid so much for a PC they could essentially make themselves (Alienware Admin/Odd Job Individual) and their answer really shocked me..."Your customer service".

$$$$ are a BIG deal at the moment right now and with Asus, you're basically a paper plate flapping around in a snowstorm, their CS is known for being demeaning, unhelpful, overly vague and they treat their customers like 2nd graders...WHILE I understand this, I make the interns call Asus now...

Obtaining an EVGA RMA even from a a CONSUMER takes less than 10 minutes (not including wait time IF any)...I think that says a tremendous amount for customer service.

You can nag on their overclocks all day but, nobody rivals their customer service...
post #32 of 55
Quote:
Originally Posted by Masked View Post
As someone who does X rma's a week...X being a number I no longer actually count...I always go EVGA hands down.

Overclocking is meh in our industry ATM because the Fermi series has only been challenged by 1 game...A game that the MAJORITY have purchased for benching and benching alone, mind you...But, that's it.

Keeping that in mind while overclocking may be important to some for scores...CS is what really matters.

I asked our customers whom actually paid the premium for full custom, why they paid so much for a PC they could essentially make themselves (Alienware Admin/Odd Job Individual) and their answer really shocked me..."Your customer service".

$$$$ are a BIG deal at the moment right now and with Asus, you're basically a paper plate flapping around in a snowstorm, their CS is known for being demeaning, unhelpful, overly vague and they treat their customers like 2nd graders...WHILE I understand this, I make the interns call Asus now...

Obtaining an EVGA RMA even from a a CONSUMER takes less than 10 minutes (not including wait time IF any)...I think that says a tremendous amount for customer service.

You can nag on their overclocks all day but, nobody rivals their customer service...
Alienware has like a 25%+ markup, and Dell has treated me like **** everytime.
    
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post #33 of 55
Quote:
Originally Posted by Anthraxinsoup View Post
Alienware has like a 25%+ markup, and Dell has treated me like **** everytime.
I don't deal w/average customers...Sorry you feel that way.

The topic, however, is Asus Vs. EVGA...btw.
post #34 of 55
Quote:
Originally Posted by Masked View Post
I don't deal w/average customers...Sorry you feel that way.

The topic, however, is Asus Vs. EVGA...btw.
I spent 20k buying computer for a donation, and I am average? Alienware was bought out by a crappy company, and prices went up even more.
    
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post #35 of 55
Quote:
Originally Posted by Masked View Post
As someone who does X rma's a week...X being a number I no longer actually count...I always go EVGA hands down.

Overclocking is meh in our industry ATM because the Fermi series has only been challenged by 1 game...A game that the MAJORITY have purchased for benching and benching alone, mind you...But, that's it.

Keeping that in mind while overclocking may be important to some for scores...CS is what really matters.

I asked our customers whom actually paid the premium for full custom, why they paid so much for a PC they could essentially make themselves (Alienware Admin/Odd Job Individual) and their answer really shocked me..."Your customer service".

$$$$ are a BIG deal at the moment right now and with Asus, you're basically a paper plate flapping around in a snowstorm, their CS is known for being demeaning, unhelpful, overly vague and they treat their customers like 2nd graders...WHILE I understand this, I make the interns call Asus now...

Obtaining an EVGA RMA even from a a CONSUMER takes less than 10 minutes (not including wait time IF any)...I think that says a tremendous amount for customer service.

You can nag on their overclocks all day but, nobody rivals their customer service...
Cool story, bro. This almost sounds as cool as the article that came out stating that AT&T customers wanted bandwidth caps.
post #36 of 55
Quote:
Originally Posted by Kand View Post
Cool story, bro. This almost sounds as cool as the article that came out stating that AT&T customers wanted bandwidth caps.
He gets paid for it, no duh

It's like quoting Neo-Liberals without proof, or vice versa with Neo-Cons.
    
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post #37 of 55
Quote:
Originally Posted by Anthraxinsoup View Post
I spent 20k buying computer for a donation, and I am average? Alienware was bought out by a crappy company, and prices went up even more.
I won't disagree.

I do our military/ultra loyal high end customers...

The build I'm doing this morning with Z68's (I can't say what board because it's not public yet) is over 10k/per, I believe, they've paid for my office to build it? I'd have to find out.

Full water, military standards, rugged SSD's...etc...I have a feeling this rig is going to Iraq/Afghanistan.

If you really had that big of a problem, PM me some basic information and I'll bring it to my bosses.

Quote:
Originally Posted by Kand View Post
Cool story, bro. This almost sounds as cool as the article that came out stating that AT&T customers wanted bandwidth caps.
Some further info regarding the EVGA Vs. Asus debate...

Have had an intern trying to RMA his Maximus IV since 8:15am; I called EVGA at 9:15am and had my RMA processed by 9:25am (includes 5mins of wait time)...

So, 10mins vs 1hr30mins + ~ Definitely the coolest story ever.
post #38 of 55
Quote:
Originally Posted by Masked View Post
I won't disagree.

I do our military/ultra loyal high end customers...

The build I'm doing this morning with Z68's (I can't say what board because it's not public yet) is over 10k/per, I believe, they've paid for my office to build it? I'd have to find out.

Full water, military standards, rugged SSD's...etc...I have a feeling this rig is going to Iraq/Afghanistan.

If you really had that big of a problem, PM me some basic information and I'll bring it to my bosses.



Some further info regarding the EVGA Vs. Asus debate...

Have had an intern trying to RMA his Maximus IV since 8:15am; I called EVGA at 9:15am and had my RMA processed by 9:25am (includes 5mins of wait time)...

So, 10mins vs 1hr30mins + ~ Definitely the coolest story ever.
Military? Really? I've been deployed, and I work in the Medical sector(Radiologist, USAF Captain), and I've never seen anything like that for our use. Please make me laugh more. EVGA has a good warrenty, doesn't fix that they put crappy coolers on their cards and sell for a higher price.
    
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post #39 of 55
Quote:
Originally Posted by Anthraxinsoup View Post
Military? Really? I've been deployed, and I work in the Medical sector(Radiologist, USAF Captain), and I've never seen anything like that for our use. Please make me laugh more. EVGA has a good warrenty, doesn't fix that they put crappy coolers on their cards and sell for a higher price.
Again, not my problem nor do I really care, honestly.

This PC was ordered with a very specific set of standards and instructions, it's being built that way.

It's a pity you never had the experience

Offered you the opportunity to voice your experiences and be heard by a board; instead you'd rather further berate my build and this company?

I consider my offer declined.

Regardless of their coolers, they beat Asus in every regard, especially where it counts: warrAnty (notice the a?) and customer service.
post #40 of 55
asus, evga has less warranty than asus..
NL
asus 3 years
EVGA 2 years
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