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I think I need a modem...advice?

post #1 of 4
Thread Starter 
Ok so long story short:
I have Wide open West as ISP
ongoing issue for last year (lose internet connection, have to reset modem to get it back)
They have done EVERYTHING they possibly can, from replacing the wire that goes to the house, to replacing modem, to changing all the splitters ect ect.

Now for a short stretch, like the last month and a half everything was berries n creme. But now I cant even get thru a entire XBL match without having to reset my modem. I get a weird problem where the modems cable light goes out, but I can still have internet from anywhere between 10 minutes to 2 hours or so before the sending and receiving lights mess up and I have to pull out the power and plug it back in to get my internet back. This is rinse and repeat every 15 mins or so especially tonight. Ive already had to reset the modem 4 times in the last hour.

I think I may need a new modem, but my ISP talks to me like im retarded and claims "Well the cable light is prolly bad, and your a minority on our network most people only have 1 or 2 devices hooked up, you have like 5." Im so sick of this bull but Comcrap here for some reason is like double the price of what we have now.

Ps: I have a 15 down 2 up connection
So what should I do? Buy my own modem (and if so what model) and see if that fixes the problem or call them and have them send out tech number 12 (no joke, this will seriously be the 12th guy to set foot in the house) and hopefully get another replacement modem and see if that fixes the problem.
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Bankai!
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post #2 of 4
I'd probably point to a defective device.

If I had to buy a new modem I'd go with:
http://www.newegg.com/Product/Produc...-009-_-Product

Also, 'defective lights' would be an argument if the rest of the device were not affected.
Depending on budget it may be worth trying for a replacement.
Waiting on X399
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Waiting on X399
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post #3 of 4
Quote:
Originally Posted by beers View Post
I'd probably point to a defective device.

If I had to buy a new modem I'd go with:
http://www.newegg.com/Product/Produc...-009-_-Product

Also, 'defective lights' would be an argument if the rest of the device were not affected.
Depending on budget it may be worth trying for a replacement.
This /\\

I upgraded my 2001 isp issued modem to what beers linked you to and it's like night & day. After i called my isp to activate the modem 4 months ago it has never had one issue. Glad i picked it up then when it was only $77 at the egg.
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post #4 of 4
Thread Starter 
To follow up after arguing with my ISP, they brought out a new modem and my internet hasnt gone down once. I hate when my ISP treats me like an idiot. This can be closed now : P
Bankai!
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CPUMotherboardGraphicsGraphics
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Stock on Asrock for now. 
CPUMotherboardGraphicsRAM
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Bankai!
(17 items)
 
   
CPUMotherboardGraphicsGraphics
Intel i5 2500k Asrock P67 Extreme4 Gen3 EVGA GTX 760 4gb EVGA GTX 760 4gb 
RAMHard DriveHard DriveOptical Drive
G.SKILL Ripjaws X Series 8GB (2 x 4GB) 240-Pin ... Western Digital 500gb RE Samsung 830 128gb SSD ASUS Black 12X BD-ROM 16X DVD-ROM 48X CD-ROM SA... 
CoolingOSMonitorKeyboard
Hyper 212 Air Cooler Win7 Home Premium 64bit X-Star 2560x1440 Razer Black Widow 
PowerCaseMouseMouse Pad
CORSAIR Professional Series HX850 NZXT Phantom PHAN-001WT White Logitech G400 Black Cataclysm Mousepad 
Audio
Stock on Asrock for now. 
CPUMotherboardGraphicsRAM
AMD Phenom II X2 550 Black Edition Callisto 3.1GHz ASUS M4A78 Plus BFG 260 OC G.SKILL 4GB (2 x 2GB) 240-Pin DDR2 SDRAM DDR2 800 
Hard DriveOptical DriveOSMonitor
Western Digital Caviar SE WD3200AAJS 320GB 7200 RP Lite-on DVD 22x Windows 7 64bit HP 16:9 20" Widescreen 
KeyboardPowerCaseMouse
Dell throw away RAIDMAX QUANTUM RX-700 700W ATX12V V2.2 / EPS12V S RAIDMAX Scorpio ATX-868WBP Logitech G5 
Mouse Pad
The Desk 
  hide details  
Reply
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