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What happens if you RMA an older GPU?

post #1 of 11
Thread Starter 
I bought my PC from a manufacturer about 8 months ago and it came with an ASUS CuCore 5770. The S/N and everything is still on the video card.

Lets say the video card stops working. Does ASUS have new 5770's to ship to me if I RMA it? Considering HD 6xxx is here I doubt they still manufacture them.

Also, I have not registered my GPU with ASUS yet. Should I do this right now or would it be okay to just give them the S/N while I am RMA'ing?
post #2 of 11
They'll just ship you its replacement. If they have 5770 Direct CUs available, they'll send you that. If not, they'll send you either a reference Radeon HD 5770 or Radeon HD 6770.
    
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post #3 of 11
Asus has a 3 year warranty that goes by S/N and im pretty sure asus has 5770's in a warehouse either refurbs or new ones.....5770's arent that old, they still sell them on every major store and website so if you rma one you'll be sure to recieve another one!
post #4 of 11
Just wanna mention... you can't usually rma a part that was part of a store bought PC, it will typically come with a warranty held by the maker/oem/etc like Dell, HP, etc. If it was a mom and pop shop, they usually use off the shelf and would probably carry the original warranty.
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post #5 of 11
Thread Starter 
Quote:
Originally Posted by pmrballer123 View Post
Asus has a 3 year warranty that goes by S/N and im pretty sure asus has 5770's in a warehouse either refurbs or new ones.....5770's arent that old, they still sell them on every major store and website so if you rma one you'll be sure to recieve another one!
How does the ASUS RMA process work? Do I ship them out my GPU and they test it, and then send me a new one? That would kind of suck since I won't have a GPU to use then
post #6 of 11
Quote:
Originally Posted by ComradeNF View Post
How does the ASUS RMA process work? Do I ship them out my GPU and they test it, and then send me a new one? That would kind of suck since I won't have a GPU to use then
You don't get a new one,you just get one that works.
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post #7 of 11
Quote:
Originally Posted by LOL_Wut_Axel View Post
They'll just ship you its replacement. If they have 5770 Direct CUs available, they'll send you that. If not, they'll send you either a reference Radeon HD 5770 or Radeon HD 6770.
I don't mean to derail the thread, but this made me compare a Sapphire 5770 to a 6770, and they seem the same except for the PCIe bus...

And from what I can tell, a very low price difference. So if you were to send in a 5770 and hypothetically if they didn't manufacture it, and had no replacements, they'd send us a "better" card?
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post #8 of 11
if they have 5770s, they will give you that.

If not, they will give you something comparable
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post #9 of 11
You can RMA for an advance replacement, call them about it. They charge you for the value of the card, ship you one, and when you send yours in, theyll refund you. Thats what Gigabyte has done for me and Corsair in the past.
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post #10 of 11
Quote:
Originally Posted by kaivorth View Post
You can RMA for an advance replacement, call them about it. They charge you for the value of the card, ship you one, and when you send yours in, theyll refund you. Thats what Gigabyte has done for me and Corsair in the past.
Asus gives you 15 days before they charge you.
    
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