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[Engadget] Apple offers free repairs for products damaged by Japan quake - Page 4

post #31 of 46
you do realize that the iProducts of the dead won't be repaired in all likelihood... so the worst areas aren't getting repairs...

furthermore the phones, unless tsunami struck are unlikely to have been damaged... think about it, the quake is no worse than dropping the phone... they do survive.

Quote:
Originally Posted by TurboTurtle View Post
While this is a generous move, this actually isn't going to cost Apple anything.


Literally, $0. Apple will be able to write every last cent of this off on their taxes. Charitable contributions and business losses (see BP writing 13 billion off their's from the 20 billion they lost due to their oil spill) have always been a write off for companies.

So that means the American taxpayers are paying for this.
The tax rate isn't 100%

they'd only be "saving" around 30 cents out of every dollar spent...(corporate income taxes vary from 15% to 35% with 30% being considered the norm after all things are factored in)
Edited by xlink - 5/16/11 at 9:19pm
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post #32 of 46
True,most iphones were in the owners pockets anyway.It probably won't be a whole lot.
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post #33 of 46
Most of the people affected by the quake are already dead. What is the point in getting an iPhone or Mac when entire cities were wiped out by the tsunamis?
post #34 of 46
Seriously moderators... Could you at least edit my quote of ForumViewers flaming instead of deleting the entire post considering it was pretty important information.

http://www.maku-jyo.com/cgi/QA/QA-to...yuusei&no=7918

As you guys can see, Apple isn't the only one, they along with all the other companies were forced to under the Disaster Relief Act.
post #35 of 46
Quote:
Originally Posted by FtL1776 View Post
Seriously moderators... Could you at least edit my quote of ForumViewers flaming instead of deleting the entire post considering it was pretty important information.

http://www.maku-jyo.com/cgi/QA/QA-to...yuusei&no=7918

As you guys can see, Apple isn't the only one, they along with all the other companies were forced to under the Disaster Relief Act.
Is this Act providing the funding to reimburse the companies?
post #36 of 46
YES!!! my gf threw my laptop against the wall the other day and destroyed the screen. Maybe I can use this as an excuse.
post #37 of 46
Quote:
Originally Posted by Riou View Post
Most of the people affected by the quake are already dead. What is the point in getting an iPhone or Mac when entire cities were wiped out by the tsunamis?
This!

I can't see many people in the affected areas (where the offer applies) being too concerned with their phone or computer. And those who are have probably thrown the waterdamaged/smashed product away and bought a new one, leaving them ineligible for anything.

Their entire approach to the Japan disaster has been stingy in typical Apple fashion. The haven't donated 1c to the cause, but 'encouraged' itunes users to donate with the promise that 100% of the money will go to the cause.

Long story short.. Apple doesn't care at all.
They deserve a kick in the face as opposed to a pat on the back!

/rant
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post #38 of 46
Quote:
Originally Posted by jebus101 View Post
This!

I can't see many people in the affected areas (where the offer applies) being too concerned with their phone or computer. And those who are have probably thrown the waterdamaged/smashed product away and bought a new one, leaving them ineligible for anything.

Their entire approach to the Japan disaster has been stingy in typical Apple fashion. The haven't donated 1c to the cause, but 'encouraged' itunes users to donate with the promise that 100% of the money will go to the cause.

Long story short.. Apple doesn't care at all.
They deserve a kick in the face as opposed to a pat on the back!
/rant
Quit making up BS. They have family members and employees in Japan. They have products with parts manufactured in Japan. His comment was very insensitive to the people who died or have lost family members.

Also see:
http://kevinrose.com/blogg/2011/3/14...arthquake.html


Quote:
Full disclosure: I work at Apple at one of its stores in Japan. The earthquake hit while I was working on the first floor of one of their stores. As the entire building swayed, the staff calmly led people from the top 5 floors down to the first floor, and under the ridiculously strong wooden tables that hold up the display computers.

7 hours and 118 aftershocks later, the store was still open. Why? Because with the phone and train lines down, taxis stopped, and millions of people stuck in the Tokyo shopping district scared, with no access to television, hundreds of people were swarming into Apple stores to watch the news on USTREAM and contact their families via Twitter, Facebook, and email. The young did it on their mobile devices, while the old clustered around the macs. There were even some Android users there. (There are almost no free wifi spots in Japan besides Apple stores, so even Android users often come to the stores.)

You know how in disaster movies, people on the street gather around electronic shops that have TVs in the display windows so they can stay informed with what is going on? In this digital age, that's what the Tokyo Apple stores became. Staff brought out surge protectors and extension cords with 10s of iOS device adapters so people could charge their phones & pads and contact their loved ones. Even after we finally had to close 10pm, crowds of people huddled in front of our stores to use the wifi into the night, as it was still the only way to get access to the outside world.


1. Because the trains and phones were down, almost everyone who worked in Tokyo was stranded deep in the city. All the hotels were booked, the roads were jammed, so hundreds of people were instantly homeless. Apple told all of their staff - Retail AND Corporate - that they could go sleep at the Apple stores. The Senior managers at the stores had been notified earlier and unbeknownst to us, had gone out to stock up on food and drinks after the very first quake hit.

This was a godsend because by 11pm (118 aftershocks later) all food and drinks were sold out at every store within walking distance. And when I say walking distance, I mean 3-4 hours of walking distance. (Tokyo is a big city.)

Letting not just Retail but corporate staff sleep at the Apple stores was genius because:

1c. Ubiquitous wifi and Facetime devices gave us a lifeline to our families and the rest of the world. Facetime turned out to be MUCH more stable than Skype (And I'm a Skype fanboy!)

2. Once staff let their families know that they were not only safe but how comfortable we were (break room refridgerators stocked with food and drink, etc), family members began asking if they could stay at the Apple stores as well. Of course Apple said yes. One business team member's stranded mother walked 3.5 hours to be with her daughter at the store. When she arrived, the Apple store staff gave her a standing ovation ("Warm Welcome") like they do for customers during a new launch.

If, on their way home the staff member realized they couldn't make it, but they found an open hotel, Apple would pay for it. Since many people lived 2-3 hours away, this ended up meaning 11 hour walks home, $300 taxi fares, and $800 hotel rooms (only the luxury hotels had vacancies). Executives from Cupertino and London Facetimed with us, letting us know not to worry, they supported us, and that they would write off on it all.

4. We continued to open our doors to stranded people on the street fixing iphones, selling battery packs, or simply teaching people how to get streaming news on their smart-phones until 3am in the morning.

I've been calling my girlfriend at work, asking her to come home, but because the Tokyo government hasn't said anything, her company won't let her leave. On the other hand, my manager at Apple called me to let me know that Apple will support any decision I make regarding leaving the country or the area, and that a job will still be waiting for me if I decide to come back.

Edited by PoopaScoopa - 5/17/11 at 5:07am
post #39 of 46
Am I wrong to think they are doing this only so that the people over there won't buy cheaper replacements? I mean if you got to rebuild a house you are not going to worry about the name brand of your phone.

^Don't confuse one store's nice manager with the rest of the company. If that even happened outside of a blog entry. If it was wide spread Apple would have capitilized on it. That is not Apple hate...just the way every large company does business. I actually like the company for the most part. My three old was playing with my phone and upgraded my data plan and they turned it back down and gave me a refund with no fuss.
Edited by Vagrant Storm - 5/17/11 at 5:10am
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post #40 of 46
Quote:
Originally Posted by Vagrant Storm View Post
Am I wrong to think they are doing this only so that the people over there won't buy cheaper replacements? I mean if you got to rebuild a house you are not going to worry about the name brand of your phone.

^Don't confuse one store's nice manager with the rest of the company. If that even happened outside of a blog entry. If it was wide spread Apple would have capitilized on it. That is not Apple hate...just the way every large company does business.
This isn't Enron. They aren't trying to take advantage of people to make profits. Just because Apple didn't post a PR campaign explaining how much they took care of their employees and their families during the crisis, doesn't mean they didn't do it. They're not full of themselves trying to get attention. Actually, no, most large companies couldn't give two s*#(@ about your well being.
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